The Landing

Update 12/17/2020: After several weeks of negotiation and a postal fiasco with the check, I've received my full security deposit back. While I'm not happy with the process for getting this issue resolved, I'm grateful that The Landing eventually did provide my full security deposit back.

Overall, my experience living in The Landing was good. I didn't make very much use of the amenities, and with Covid restrictions, was unable to for roughly half my time there. I probably wouldn't pay as much as I did again. That being said, I really liked the apartments and facilities, and the front desk staff was always nice to us. This building is perfect if you commute via Caltrain. One thing to keep in mind is the distance from the entrances to the apartments can be quite long, and often the only elevators were reserved for move-ins. This made things like moving in/our and bringing in groceries difficult. I recommend The Landing if you want a luxury apartment with good atmosphere and amenities.


Previous review:
The Landing staff didn't show up for our (legally required) move out inspection. We agreed with front desk staff to let them inspect without us present and send us a list of issues. We never received a list of issues, and they charged us $150 for cleaning, but couldn't tell us what the cleaning was for. Staff stopped responding to our emails. If you want to live in a building where the staff is responsive and abides by SF rental laws, don't sign a lease with The Landing.

Love seeing all the rich people complain about wasting their money on things they never needed whether it's a 700 a month or 5500 a month apt they're all the same and yall should know this....otherwise great experience I got racially profiled because I'm black and look a certain way when I was visiting a white friend a resident said I don't look like I belong there need I say what race/ethnicity they were ??? I'm sure you can guess ... amazing place 5 stars would come again

Started noticing a rash on my scalp after 1 month living here. Checked the shower filter and it's completely brown after a month. For reference, this should easily last over a year. Potentially dangerous water quality, do not drink without heavy filtration and sanitization

Update: I've lived here for a little over a year now and have seen some progress. The turnover rate seems high as there are constantly new employees which doesn't really bother me. They're a bit more responsive overall, but definitely could be a lot better.

It looks like they've hired more staff in recent months to clean the common areas which is a plus. The dog run isn't as bad as it was during our early months here. Other amenities seem to be well kept. Despite the progression, I still don't think I could recommend this place. It's not bad, but it's not great (esp at a "luxury" rate).

***STAY AWAY***

The management is horrible and rude!

***Shootings*** are well hearable from the projects behind the complex.

This is not luxury living, this is dangerous / life threatening to live here and the management makes you feel not welcome.

You get constantly overcharged for things that they admitted in writing they overcharged you for.

They overcharged me over 2 years fees for parking that I didn't order, monthly a penalty for lack of renters insurance (despite having sent them 5x my renters insurance) and in I received 2x eviction notices despite paying my rent on time for over 2.5x years. THATS how incompetent they are. You will spend days of work to proof to THEM that you are actually not behind on payments.

The front desk personnel is rude and completely incompetent. Changes constantly likely because it's a terrible work environment. They will say whatever it takes to make you go away once you signed instead of helping you.

Just check the emergency maintenance after hours hotline. The phone is off and the mailbox is full.

UPDATE ON MISSING PACKAGES: of the 7 missing packages I have received 1. The rest were allegedly marked as "return to sender". Unfortunately Amazon says they have only received one of the packages that were allegedly returned. There are cameras everywhere so it will be easy to understand what happened to these packages if escalation is needed. At the very least they should address this situation.

OVERALL IMPRESSION OF THE LANDING:

If I could give this place 0 stars I would. If you're looking for "luxury" apartment living this place is a massive rip off. I lived here from 2020-2021 and not only was everything constantly broken (trash chute, gym equipment, Latch door software, the garage door, the reception phone, the elevators, the list goes on and on) but only a fraction of the staff were nice and adept (Guillermo and Angela were wonderful! Kind, helpful, friendly).

In addition, the location is awful. Never mind the freeway right next to it; the housing behind the landing had literally caught fire three times and there is always trash on the hill those apartments sit on.

Beyond the day-to-day living being a nightmare, leaving is as well. We had to fight several bogus charges. Make sure you record your apartment thoroughly before moving out. I'm glad we did.

After finally leaving and dealing with charges I think I'm done with The Landing. Nope. I didn't realize that I had a subscription still being sent to the Landing. No big deal, given their secure mail room right? Wrong. I have been calling over and over again, asking about my packages. I have the receipts and everything. While Tameka (who was very nice) eventually answered my phone call and immediately checked for my packages she then called the leasing office and passed my request along to them. After that nothing happened. Likely not her fault, I blame management for this fiasco.

I waited for someone to call me about the packages, which never happened. I ended up calling them over 40 times in which all of my calls were ignored (they claim there is something wrong with the phone line). I emailed leasing, their concierge, and left a voicemail with their leasing office. Then I emailed management (Erica). It took just under 2 days to get a response.

While I understand that someone else stealing my packages is not their problem, it is unclear to me what has happened to them. They claim the packages were marked "returned to sender" and only 1 of them was. If staff or management kept or disposed of my packages that would be illegal. Per their terms, they would be required to give me 30 days notice, which they did not for the packages in question. They had my contact information and could have informed me of receiving my packages easily. I literally just moved out.

I am furious by management's lack of communication and disorganization (not surprising). This is a terrible place to live.

Hmmm so we still love The Landing ... but it looks like management and individuals working at the office change quite frequently. I will have to say the maintenance and quality since October has decreased a bit.

We take our dog to use the rooftop but frequently the lights are off and the area is not well maintained. Our dog has gotten multiple parasites (Giardia) and we're pretty sure it comes from the communal potty area.

We've had to convert our patio to a potty area for her. We chose to move into the landing for the exceptional service, but we've noticed that it may not be the most exceptional experience anymore... we still love our apartment though.

I lived here for 15 months and was very much not a fan. Initial appearances were great - from the service, to the nice lobby, decor, and amenities. Price seemed pretty competitive as well compared to other new luxury buildings in SF. After I moved in though, the service rapidly declined. I did start my lease at the top of market - last day in February 2020 - so maybe the pandemic impacted some of the staff, but regardless, the poor service kept deteriorating all 15 months.

We had many grievances and eventually did sue the property management company Align Residential and won. The worst of these were two documented cases of employees entering our unit without prior consent. This happened twice in the same week by two different leasing agents that were showing our unit. We asked for electronic records of our door lock because we highly suspected more entry attempts. We were conveniently out of town right before move-out and came home to a suspicious new paint smell. The records were never provided.

The security deposit was returned later than the 21 days required by law, and we had to send multiple reminders. The settlement payment was also late, and we had to cold email the Align CEO to get a response. His response didn't show any true attempt to understand what happened or make an effort to improve the situation for other residents.

There are too many other issues to list, but here are a few:

No sympathy to try to adjust the rent due to covid - they said it was an Align thing and out of their hands. It wasn't until a new manager started that they eventually gave us a concession later that fall

One of the formerly "friendly" receptionist ladies, started to actively ignore both my roommate and I pretty early on. She did it very obviously - saying hi to new visitors or delivery people in our presence, but not making eye contact with us. We are not sure what we ever did to her to warrant such disdain of our existence.

The other receptionists/leasing agents were not very professional either. Frankly most of the staff were very much amateur hour other than Ku and Luis & his building maintenance team.

One prominent dog poop stain by the elevators stayed on the carpet for over a month.

The parking garage gate was often broken. The small garage is also fully reserved, so good luck waiting for a spot to open up.

They never added my roommate to the lease due to technical difficulties on their side. Luckily my roommate is a good person and didn't leave me hanging.

We were constantly being hounded by general building emails, warning residents of violations/fees. My roommate was frequently texted/called about picking up packages quickly. Sometimes they wouldn't even give her a day.

I can't recommend the Landing or other Align properties. I coincidentally now live near their newest property, The Chorus, and there were already multiple break-ins through the resident balconies since they don't have locks.

70 days and hella emails later, management still hasn't returned our deposit. Taking bets, do you think they're just gonna keep our $1000? They also missed their own appointment for our mandatory move out inspection! Good amenities though. ‍

We lived in The Landing for 15 Months and had a great experience.
Erica and her team were always very helpful. The property is super clean and well maintained, and the location between the Dogpatch and Potrerohill is awesome.

This is a pretty chill place with beautiful amenities and rooftop views. The vibe is calm and very pet friendly. There's even a fun coffee shop at the ground level and plenty of parking around. Overall a great place located near the heart of San Francisco!