Services Offered
Verified by Business
Appliance repair
Vacuum repair
Review Highlights
“Abraham got me in and got my repair done in a hurry for virtually the identical price as his initial estimate - but not without my approval.” in 7 reviews
“Back in the old days, it was not hard to find vacuum repair and supply shops.” in 2 reviews
“Far as I knew, my Hoover upright vacuum was clogged with hair and sawdust.” in 2 reviews
Location & Hours
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Amenities and More
About the Business
We Sell Parts!*Authorized Dealer*Rentals Available*Corporate Accounts Welcome
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Overall rating
35 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- J M H.Richmond, CA4522Jan 5, 2023
Great service. Abraham was so helpful. Quick thorough service. It's a very much needed service - vacuum repair!
Helpful 0Thanks 0Love this 0Oh no 0 - Pam S.El Cerrito, CA2604Jul 30, 2024
I was really impressed with the owner and how much time he took to explain the operation of my vacuum cleaner. It's a bit complicated and I've had the machine for 11years. The fan had melted and they cleaned the entire machine, replaced bearings and the fan. The machine was ready in one day's time and I'm happy to have a better understanding of everything.
Helpful 0Thanks 0Love this 0Oh no 0 - Mae C.Richmond, CA010Jul 30, 2024
Very knowlegable, excelent service. Had purchased a used vacuum from him that I thought was a bit of a lemon, Abraham insisted it was an excellent quality machine, and ultimately he was right. All the difficulties I initially experienced were due to a stick my dog had chewed and left on the floor--it matched the color of my carpet perfectly, so the machine had sucked it up, becoming lodged in the hose. After clearing, the vacuum cleaned my rugs so thoroughly I no longer needed to shampoo.
Helpful 0Thanks 0Love this 0Oh no 0 - Michael W.El Sobrante, CA1192Mar 30, 2024Updated review
Update: I have searched and decided to try the Richmond Vacuum and Sewing Center! Boy, what a difference in customer service! It is absolutely amazing when you encounter an honest business that has the goal of making sure you get what you came in for. The Richmond Vacuum and Sewing Center would be my recommendation, avoid the Vacuum Shop!
Helpful 0Thanks 0Love this 0Oh no 1Dec 31, 2023Previous reviewThe first time I went in I brought a piece that was floating in my Dyson, a little red piece that seemed to be apart of the inner workings of the machine. He, the owner I guess, told me that I must have picked it up from vacuuming my floor and that the piece was not apart of the vacuum cleaner. I was stumped because anyone in their right mind wouldn't try to vacuum such a large piece of hard plastic, they would pick it up off the floor! I decided to go home and do some research. I used my magnifying glass to read any writings on the hard plastic piece, and there it was, 'Dyson'.
After another delicious breakfast from McBryde Cafe with my son, we knew we were going to encounter this gentleman again to see what he had to say this time. My son, in his 8 years of wisdom, was ready to sound the alarm if we sensed the same dishonesty as we did the first visit. Sure enough, my son tried to sound the alarm, but I told him not to! We had fun with that inside signal! This time the gentleman acknowledged that the piece did come from a Dyson vacuum cleaner; it wasn't clear to me that he recognized me from our first visit some weeks ago. He proceeded to tell me that I needed a full service and he could then see if he could repair my Dyson. My son and I glanced at each other, and I proceeded to say thank you to the gentleman and walked out. Never will I step foot in The Vacuum Shop again. I am so appreciative of discernment and being able to detect when someone is not trying to give you the truth. Needless to say, I am searching for another certified Dyson repair shop. - Jose R.Berkeley, CA03May 13, 2024
Outstanding service by Abraham and his team. My Miele vacuum was repaired and given maintenance in 24 hours and it runs and looks like new. Thank you, Abraham.
Helpful 0Thanks 0Love this 0Oh no 0 - Sarah G.Orinda, CA210Nov 8, 2023
The Vacuum Shop repaired my broken vacuum quickly and they were upfront about the price. Very glad a repair shop like this exists!
Helpful 0Thanks 0Love this 0Oh no 0 - Sannaz K.Oakland, CA5122Oct 10, 2022
Do not recommend. Was quoted $89 for vacuum servicing , told it would be done in 24 hours because I have a baby. No call, after checking in 72 hrs the owner aggressively told me that it is not ready because 'they are very busy.' I showed up Monday morning to take my vacuum somewhere else and to my surprise it was ready, but the charge was $98? Watch what quote he writes on your receipt because I notice mine said 0.00 which he later used to up charge me. On top of being dishonest, he was just very rude, aggressive and gaslight me. I will take my business elsewhere next time to support businesses that don't take advantage of their community.
Helpful 0Thanks 0Love this 1Oh no 0 - Sue C.Berkeley, CA04Mar 18, 2021
I should've read these Yelp reviews before coming to this place. It would've saved me a lot of aggravation and more disappointment in mankind. I saw 4.3 overall Google rating and just went with that info without reading individual reviews. What a mistake. Dealing with Abraham, a biblical name, but he lacks decency and honesty, and his wife was the most horrible experience I've endured in a long time.
After meeting with him the first time, I felt positive to bring my vacuum in for an estimate. He seemed like a nice enough guy although a bit rough around the edges. He said he would look at it and tell me if he can fix it or if I should buy a new one. I brought my vacuum in a couple of weeks later and was assured by his wife that they would look at it and let me know the estimated cost of repair. She told me the minimum cost would be $68. I said fine. I never once agreed to an actual repair. If it's $68, I still want to know before agreeing to the repair.
When I arrived a couple of days later, guess what? Abraham had repaired my vacuum and was charging me $68 for it. I was dumbfounded. I said I didn't give him permission to fix my vacuum and he immediately tells me he has video footage of me and will play it back for me. I was beyond disgusted that this guy had 1. secretly taped me without my consent and 2. immediately wants to use it as evidence that I agreed to the repair. The first-time customer was immediately charged and convicted, with video evidence, over a freaking vacuum cleaner, folks. I was absolutely disgusted.
When I reminded him that he told me in our first meeting that he could give me an estimate if I brought my vacuum in, do you know what he said? He said my first meeting with him was "in the past", meaning whatever he said didn't apply anymore. Only rules that benefit him apply now.
He rejected my offer to pay half the cost and spitefully said he would remove all the parts he put into my vacuum and give it back to me. I said fine do it. I didn't expect my vacuum to be fixed anyway. I had to come back after two more hours to pick up my vacuum. Three trips to this place only to be conned and played for a fool. If you want to be made to feel embarrassed, ashamed, and conned, visit The Vacuum Shop Richmond. Owner is guaranteed to make your day.Helpful 2Thanks 0Love this 2Oh no 0 - Stephanie S.Piedmont, CA7104Mar 14, 2021
This is my go to place to fix my vacuums. I have a housecleaning business and they make sure my vacuum gets fixed ASAP so I don't miss work. The owners are very friendly and helpful.
Helpful 0Thanks 0Love this 0Oh no 0 - Suki K.Richmond, CA01Apr 29, 2021
Brought my Dyson vacuum cleaner in for an ESTIMATE ONLY,,The hustler Abraham I believe that is his name ,Did $100.00 worth of taking my pads out of my $600.00 Dyson and when I refused to pay after he told me that my vacuum cleaner is expensive and that all his other customers pay when they have Dysons and that he's tired of doing estimates and then the customer just takes the vacuum cleaner and he doesn't get paid! Well that's not my problem now is it. He had no work order nor permission to do ANY TYPE OF WORK on my vacuum without a written signature. This guy is a crook, And he refused to give me back my vacuum cleaner. He's thief and a conn man..BEWARE!!
Helpful 2Thanks 0Love this 1Oh no 0
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