The Vacuum Shop - Richmond

I've used this shop many times over the past years and it's time I posted a review. They provide terrific service. I buy filters and bags for my old canister vacuum, and did the same for my mom's vacuum when she was alive. Believe me, she was very particular about getting the special Hepa filters :) When the top of my vacuum broke, they helped me figure out how to keep it going for no cost to me. (It still worked, the top just kept popping open.) That's just a few reasons why I buy at this shop.

Back in the old days, it was not hard to find vacuum repair and supply shops. Heck, we used to be able to get that at Sears. These days, I feel grateful for shops like this one and hope they can keep it up for a long time to come.

I was really impressed with the owner and how much time he took to explain the operation of my vacuum cleaner. It's a bit complicated and I've had the machine for 11years. The fan had melted and they cleaned the entire machine, replaced bearings and the fan. The machine was ready in one day's time and I'm happy to have a better understanding of everything.

Very knowlegable, excelent service. Had purchased a used vacuum from him that I thought was a bit of a lemon, Abraham insisted it was an excellent quality machine, and ultimately he was right. All the difficulties I initially experienced were due to a stick my dog had chewed and left on the floor--it matched the color of my carpet perfectly, so the machine had sucked it up, becoming lodged in the hose. After clearing, the vacuum cleaned my rugs so thoroughly I no longer needed to shampoo.

Update: I have searched and decided to try the Richmond Vacuum and Sewing Center! Boy, what a difference in customer service! It is absolutely amazing when you encounter an honest business that has the goal of making sure you get what you came in for. The Richmond Vacuum and Sewing Center would be my recommendation, avoid the Vacuum Shop!

Outstanding service by Abraham and his team. My Miele vacuum was repaired and given maintenance in 24 hours and it runs and looks like new. Thank you, Abraham.

The Vacuum Shop repaired my broken vacuum quickly and they were upfront about the price. Very glad a repair shop like this exists!

Do not recommend. Was quoted $89 for vacuum servicing , told it would be done in 24 hours because I have a baby. No call, after checking in 72 hrs the owner aggressively told me that it is not ready because 'they are very busy.' I showed up Monday morning to take my vacuum somewhere else and to my surprise it was ready, but the charge was $98? Watch what quote he writes on your receipt because I notice mine said 0.00 which he later used to up charge me. On top of being dishonest, he was just very rude, aggressive and gaslight me. I will take my business elsewhere next time to support businesses that don't take advantage of their community.

Great service. Abraham was so helpful. Quick thorough service. It's a very much needed service - vacuum repair!

I should've read these Yelp reviews before coming to this place. It would've saved me a lot of aggravation and more disappointment in mankind. I saw 4.3 overall Google rating and just went with that info without reading individual reviews. What a mistake. Dealing with Abraham, a biblical name, but he lacks decency and honesty, and his wife was the most horrible experience I've endured in a long time.

After meeting with him the first time, I felt positive to bring my vacuum in for an estimate. He seemed like a nice enough guy although a bit rough around the edges. He said he would look at it and tell me if he can fix it or if I should buy a new one. I brought my vacuum in a couple of weeks later and was assured by his wife that they would look at it and let me know the estimated cost of repair. She told me the minimum cost would be $68. I said fine. I never once agreed to an actual repair. If it's $68, I still want to know before agreeing to the repair.

When I arrived a couple of days later, guess what? Abraham had repaired my vacuum and was charging me $68 for it. I was dumbfounded. I said I didn't give him permission to fix my vacuum and he immediately tells me he has video footage of me and will play it back for me. I was beyond disgusted that this guy had 1. secretly taped me without my consent and 2. immediately wants to use it as evidence that I agreed to the repair. The first-time customer was immediately charged and convicted, with video evidence, over a freaking vacuum cleaner, folks. I was absolutely disgusted.

When I reminded him that he told me in our first meeting that he could give me an estimate if I brought my vacuum in, do you know what he said? He said my first meeting with him was "in the past", meaning whatever he said didn't apply anymore. Only rules that benefit him apply now.

He rejected my offer to pay half the cost and spitefully said he would remove all the parts he put into my vacuum and give it back to me. I said fine do it. I didn't expect my vacuum to be fixed anyway. I had to come back after two more hours to pick up my vacuum. Three trips to this place only to be conned and played for a fool. If you want to be made to feel embarrassed, ashamed, and conned, visit The Vacuum Shop Richmond. Owner is guaranteed to make your day.

This is my go to place to fix my vacuums. I have a housecleaning business and they make sure my vacuum gets fixed ASAP so I don't miss work. The owners are very friendly and helpful.

Brought my Dyson vacuum cleaner in for an ESTIMATE ONLY,,The hustler Abraham I believe that is his name ,Did $100.00 worth of taking my pads out of my $600.00 Dyson and when I refused to pay after he told me that my vacuum cleaner is expensive and that all his other customers pay when they have Dysons and that he's tired of doing estimates and then the customer just takes the vacuum cleaner and he doesn't get paid! Well that's not my problem now is it. He had no work order nor permission to do ANY TYPE OF WORK on my vacuum without a written signature. This guy is a crook, And he refused to give me back my vacuum cleaner. He's thief and a conn man..BEWARE!!