The Water Hook Up

This review is long overdue, better late than never! We had our water softener installed back in 2022. To say that it makes a world of difference in our daily lives would be an under statement.

Brenda helped us select the proper size based on our household needs. She coordinated scheduling the walkthrough and the installation. I can't for the life of me remember the guy's name that did the installation (bad short term memory lol). I did however manage to take video of his entire post installation instructions (with his permission of course). The day of the installation he arrived on time and was courteous. I had a ton of questions and he took his time answering them thoroughly. Save yourself the trouble and go with The Water Hook Up! We will definitely use them again when we're ready to upgrade to our forever home!

I'm honestly perplexed by the 5 star reviews for this company; let me explain why. For reference, I bought the Eco-Twin Whole house system in addition to an under the sink system to have alkaline water. I spent over 5k on all of it and still have to use pumice stones on my toilets and use hard water remover on my surfaces (glass, stone, and fixtures), which I was told I wouldn't need to do.

I had my system installed in a new construction home in Dec 2021. Everything went fine for about 6 months and that's when the problems began. In June of 2022 my system had a leak and had to be repaired. Then it worked fine for another 9 months and then had a clog. This is a family owned business, which is why I went with them, but the men who do the labor (father, son, and maybe uncle or grandpa) are extremely rude. Maybe it's because I'm a woman; I'm not sure. But if I have to have my boyfriend here to deal with them then I don't want to be bothered. The last time (March 2023) they blamed me for the clog. It's just a salt based water softener system. I wasn't even sure what I did wrong. I called the wife/mother Brenda and complained. She was nice but didn't seem to care. Overall the company gives mixed instructions on when to add salt, etc., depending on what family member you speak to. I decided to start testing my water and it's hard AGAIN. Which is suspected given how much hard water buildup I'm seeing. This time there is no clog, or leak, and my brine looks "good." I don't even want to deal with the men in the family at this point to tell me the new reason my water is hard. I'm going to scrap this system and look to purchase a different one from another company.

Do yourself a favor and buy something better. With the money I spent I could have gotten a much better system and better customer service without the attitude.

2 stars are for the company sending someone out based on their 5 warranty

After doing our research and receiving quotes from several companies, we were ready to move forward with a water softening and under sink RO system. Sadly, the Water Hook Up was not willing to come to our home for a pre installation consultation. Rather than helping us find solutions, it felt like Brenda was only making excuses. Because of this we will be moving in a different direction. If looking into this company, please be cautious as it seems like they are not willing to put in the extra effort for their customers.

The Water Hook-Up

Last month, we purchased the Eco Twin Filter & Softener System with Electronic Clack 6 Cycle Valve from the Water Hook-up. We purchased the softener to replace our outdated/non-working water softener. We purchased the largest unit, which was pricey, but for our purposes worth it. We also had our non-working RO water filter removed.

From start to finish the process was effortless. Brenda, the owner did the pre-site review and discussed the pros and cons of the various options available to meet our specific needs. She was very knowledgeable, professional and pleasant to work with. Once we selected the system, she explained the process and scheduled an appointment for installation. We provided the required deposit.

Brenda's husband and son installed our system on the appointed day, and they were on time. Before and after installation all of our questions were answered. And, the son provided an instruction manual via phone scan. He also went over the key points of operations to help us fully understand our new system and gave pointers of the salt for the system. He also reiterated what Brenda stated to feel free to call if we had any questions after installation. Clean-up went well. They took away the old system and left no debris of any type. Removal of our old RO water filter was also perfect.

It's been a month and I am so pleased with how the system operates and our water quality. The unit is working as stated in the documentation. Additionally, both hot and cold water are very soft and we love the feel of it. The regeneration cycle is surprisingly quiet, the unit is located in our garage. Our old unit we could hear from the garage during its regeneration cycle. Just as the son explained our cold water was soft immediately, but the hot water in the hot water heater needed to cycle through the system. Once that happened over a couple of days there was a very noticeable difference in the feel of our hot water.

I won't go through all of the technical specifications of our specific system or the numerous benefits, for that please visit their website and take a look at each system offered. I would highly recommend this company to friends and family members. It was a rare treat to work with a company that exhibit high work ethics.

Very satisfied with the install and overall customer service. Brenda and the team are extremely helpful, they listen to all of your questions. Getting a water softener isn't easy, I spent weeks trying to find a good unit. I almost settled for the units you get at homedepot or lowes, but once I came across the Water Hook up I was sold. For one, the customer service, clean install and price! You cannot go wrong
As well as, you are supporting a local business

I highly recommend The Water Hook-Up for all your filtration needs. I looked around at multiple places and settled on this business. Brenda, one of the owner, came out to my house for a free consultation and was very knowledgeable and was able to answer all of my questions and concerns.

I purchased the whole house Eco-Twin 2.0 water softener system and a reverse osmosis water filter unit installed under the kitchen sink. I also purchased a Rubbermaid shed to cover the Eco-Twin system and salt container because I had to install this unit on the exterior of the house.

3 technicians came out to perform the installation. They were all prompt, professional and knowledgeable about their systems. After the installation, the technicians went over the overall operation of the 2 units. They were very thorough and patiently answered all of my questions.

After a week of using the soft water system, my family noticed that our skins are no longer dry due to hard water, our hair feels softer, our dishes are spotless, the laundry feels better and the broth that my wife makes taste outstanding due to the filtered water from the reverse osmosis system.

All staff was courteous and professional. It took about 30 mins to install a reverse osmosis system, and they left me with very clear instructions. They are still wearing masks on request, which we really appreciate.

I agree with other reviewers that this business provides honest and transparent service.

There was no wait time for an appointment and we received a fair price-- the price of the RO system itself seems to have come down in recent years, and the great service and peace of mind is well worth it.

If you're looking for an RO system, this is the team to call! I recommend them to everyone!

We moved recently and realized that the water in our area was very hard. We read about this before we moved in so we did some research and it seemed like this company is very reputable in the area so we decided to give them a call. Family business, very professional, super responsive. They are very patient with explaining how it all works. Will almost always pick up the phone or get back to you very quickly. On the date of install, there was an issue with how our water pipes were labeled by the house, not their fault, but the install went longer than expected but they were able to fix it all up and get it running perfectly. Very happy overall. The water tastes much better, skin is much softer, showers are much nicer. They are very clear about what the next steps of maintenance would be and it does not seem so arduous. Would recommend highly.

As a homeowner, you don't want to be nickle-and-dimed for repairs or installations. I first came across The Water Hookup years ago when I needed some help to troubleshoot our reverse osmosis water filter system. Calvin (one of the owners) came across as someone who I knew we would call back when it came to replace our water softener system.

Several months ago, it was time to replace our water softening system so I called the Water Hookup. Although more than 5 years had passed, I was happy to discover that they were as competent, friendly, trustworthy, and reliable as I remember. They are a family-owned business and I would highly recommend their services for anyone who values honesty and integrity. I don't think I can add anymore details about their level of service and going "above and beyond" than what has already been mentioned by other reviewers. I would highly recommend giving them a call!

The were great! Great communication and provided on time service. Trustworthy, clean, punctual and friendly

Michelle