Top Shop Auto

I'm so glad that we have found this facility to take care of our classic cars. Although we don't have a huge collection, we have vehicles that have been sympathetically restored and we want to keep them as as original as possible. The staff at this shop has very experienced technicians that deal with a large variety of vehicles. Many shops in the East Bay don't have the depth of experience to work on classics. They diagnose the issue, summarize the repair in writing and repair it and give you tips without pushing additional work. The have been very accommodating to my family, and I will gladly continue to do business with them.

Overall a good shop with good communication. Transparent about what is going to be done. I acknowledge that I accepted the price updates along the way and paid the invoice while seeing the prices they were quoting.

In retrospect these prices are a little high. Was hoping this would be my go to shop for my Landcruiser but after having them do something fairly simple balloon up to over $1k the shop rate is just too much for me to return.

They replaced a seat belt buckle and spliced in a pig tail for the seat position sensor. Curious to see what the hourly is. To be honest though i'm more in the wrong than they are for letting them continue at the prices they were giving me.

At some point I should have just decided to do this myself or taken somewhere else due to cost.

To wrap up, they did a good job, had good, service and I cant really knock the quality or staff, its truly just a lot for what in the end was about 200 dollars in parts and taking a seat out/soldering some wiring. So assuming they spent 3 hours with the car soldering the connector plus seat belt would be like 300 an hour shop rate?

Top shop is top notch!
Apart from the excellent diagnostic and mechanical repair we've had done here, they restore headlights WOW!!?!

My experience at Top Shop Auto was great. Frank and his team put a lot of effort into trying and helping me to get my 1939 Buick to use as a daily driver. This is a serious shop. They can diagnose and repair modern cars, but be creative with older cars since not all the parts are available and even some need to be rebuilt.

If you need work or help with your car, this friendly shop has the capacity to do just about anything with an appointment. Thank you Frank for helping me get my Buick on the road again!

Good folks. Honest to the core. On time and fair pricing. I'll go back. Staff were open and informative.

Awesome and amazing customer service! I desperately needed new wiper blades on a rainy day and found Top Shop Auto with a quick online search. Called and talked to Kevin, who agreed to take me in without an appointment. I drove in, looked for Kevin, and he changed my blades on the spot. I received the "royal treatment" on a day when I was so stressed. It's rare to find a place where you are welcomed and taken care of so meticulously. Thank you so much! I can't say enough how impressed and grateful I am!

I took Frank to court over this issue. Unfortunately, the judge ruled in his favor. I did not catch it during the hearing but now realize Frank lied in his testimony. A large part of my contention is Top Shop installed a 2nd Cardine battery in my car after the initial one they recommended failed. During this process, Rick from Top Shop told me they are not recommending Cardone to other customers because the product has had too many problems. I presented to the court that Top Shop should not have installed a 2nd Cardone battery since they weren't using that line anymore. In court, the judge asked Frank is Top Shop still uses the Cardone hybrid battery currently - he replied they still do. This is a lie - Cardone has exited the hybrid battery business, their product is not even on the market. I did not catch this at the time and failed to bring this up. Good for Frank that he dodged a bullet by lying in court. Nice to see somebody with zero integrity get away with screwing the customer.

Our 2013 Toyota Tundra stopped accelerating readily on the freeway, and the problem was diagnosed and addressed, to the tune of $3215, quite a chunk of money for us. We are quite happy that the truck can be driven safely again, but I'd like to have had some explanation of why these very expensive parts, air injection system pumps and valves, wore out given the light use the truck has had over its 10 years - whether driving habits played a role, or the parts have a life span of 10 years no matter how seldom the truck is driven, or perhaps rarely using the truck on the freeway is deleterious to these parts. My 20-year-old Chevrolet Suburban never had this problem, despite having been subjected to a similar combination of light use but heavy loads. Oh well, I can probably look that information up online somewhere. A minor complaint : usually when I pick up a vehicle in a shop, it is driven up out front, or at the least, when asked where to find it, I am pointed in the right direction. I had to hunt in the pouring rain because it was not in the section of the parking lot the check-out person had indicated with a vague gesture.

Quick repair of a wheel hub and bearing assembly on a 2016 Ram 1500. $572 out the door. Parts were priced as expected. Diagnostic was $180, and dropped to $90 after service. Labor was quite high at $271 for a 60-90 minute job. Between the high labor rate and not waiving diagnostics, this shop is not cheap.

First impression: Overall happy with the service. Shop seems very technically capable. I just moved to the area however, and I'll be continuing to hunt for a go-to shop that is more economical for the simple stuff.

Thanks for the quick service Top Shop.

Brought my 1997 Toyota "80 Series" Landcruiser to Top Shop Auto to find out a nagging but typical oil leak from my vehicle

Upon my arrival, I was greeted cordially and met with "Cam". Cam would be conducting the inspection on my 1997 Land Cruiser.

After just an hour & a half, I was invited into the shop to do a walk around of my Land Cruiser with Cam and for him to show & explain to me what he had discovered.

Short and sweet, Cam explained areas of attention what is needed AND what isn't needed now as I had initially presumed.

Cam explained to me what he believes would need attention now and also explained to me other common problems often found on my vehicle with the amount of mileage and time for this particular Land Cruiser.

Cam was not only professional and knowledgeable, but personable as well. The entire staff up to include Jim and the owner were nothing more than nice and courteous.

I truly appreciated the hospitality and the service given to me. Just so folks know, I live in the Southbay and yet I drove up north to have my vehicle examined / serviced by Top Shop Auto of Lafayette.

I will see these guys again soon!