TowBoatUS San Francisco Bay & Delta

Our motor failed at Big Break on the way to Bethel Island. They were fast to respond and efficiently and quickly got us back to our marina

If I could give 10 stars I would. Literally never been so quick to leave a review. My husband and I were in need of a tow and we used our insurance company who dispatched TowBoatUS. Tommy and John came. They were the kindest, most helpful and professional people. We were stranded at a neighbors dock and were trying to get to the marina to get our boat on the trailer and out of the water. They came SO quick. I've never had a tow company boat or car respond so quickly. They came and grabbed the boat and said meet us at the marina, which we did. Not only did they help us get it there but helped us get our disabled boat on the trailer. We are newer boaters and they were so patient with us. I will refer them over and over. What a great experience Tommy and John! Thank you!

If I am leaving this review in the wrong place, please let me know, this is a review for BOATUS / TowboatUS. We took our boat out on Sunday 4/23 on the Sacramento River. A little before dusk, something broke in the shifting system, and we were disabled. We were about 10 miles upriver from where we put in. TowBoatUS was unable to offer any assistance at all, and told us we should call 911! I don't think this is a good use of taxpayer dollars, especially considering we own a policy that is supposed to cover us in these situations. Thankfully, we were able to flag down 2 young men on Sea Doos who were able to take us to the nearest launch ramp, from there we had to get an Uber back to Discovery Park to pick up our trailer while my son stayed with the boat at Elkhorn Launch Ramp, This was a very upsetting situation for me and my family. Fast forward to yesterday, 4/26, my son went boating with his friend on Folsom Lake. The boat broke down about 5 miles from the dock. His friend also has the TowBoatUS policy, and they called and were told that help would not be provided! They were finally able to get a tow from the State Parks Department, but they did not arrive back at the launch ramp until 11 PM. So, I am curious, if we boat mainly in the Sacramento area rivers and lakes (Folsom, Berryessa), is this policy useless and a waste of money? It sure seems like it!!

My sailboat engine overheated and needed a tow in. Called TowBoatUS (I am a member) and they were at my boat within the hour. The skipper was quite skilled and we weee back at my slip without any problems. Glad I am a member. It's good to have competent help when you need it.

Hahah! Never have I ever thought I would need a tow... for a boat! But gosh darn it.. we did! A funny and memorable time with family. The captain was the nicest guy and reassured us on a safe trip home. I was like, "I hope so!" They arrived fairly quickly, considering the distance from the dock.. it was getting dark and fast.. so a few locals stayed with us until the tow arrived! Just a very kind and generous town. Sacramento River / San Joaquin -- Sugar Barge will always have a special place in my heart! Boy, will it ever..

This is Hank from the Bumblebee. My boat died while fishing and before I could get my insurance situated Captain Wade and Phil were already on the scene. Wade actually called me within 2 mins of my distress call. Absolutely The Best Service I have ever got... Thanks again guys...

Audrey and Tom Rock! Showed up in 20 minutes and got me going. Thank you guys!

These guys were awesome. My motor seized up on me and I was stranded on the SF Bay. Used the app on my phone to request a tow as well as calling him on the VHF. Got a phone call on my cell immediately and the captain gave me his ETA. Customer service was 10/10, overall a really nice guy that knows what he is doing.

This company, their service, their equipment, their response time, their crew are amazing. Best money I've ever spent!
I've had the fortunate (unfortunate) pleasure of using this company 3 times now out on the bay for various reasons. Phil has come to my rescue twice and has me safe and sound and laughing in no time!
Thanks again Phil you are the best.

Sarah~ Blue moon

Well I don't do this much but really have to give a shout (Yelp?) out to Phil and his crew at Vessel Assist San Francisco. I watched them in action recently and was impressed by the quality of their boats and how quickly they answered their cellphones. They also had VHF 14 on all the time as well as a scanner, and when they did get a call were on it pronto!

Highly recommend their services, you want to keep their number handy just in case when you are out on the water.