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Forbes hails Trek as 2023's Top Moving Company!
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Departing daily from San Francisco to Los Angeles.
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Forbes hails Trek Movers as 2024's Top Moving Company!
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16 years in business
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Review Highlights
“George, Sego, and Batraz were so amazing during our first move that we used Trek Movers again for our second.” in 83 reviews
“I want to start by saying that the actual movers (Jerry, Alex, & 1 helper) were 5 star quality.” in 43 reviews
“Trek sent a great crew to handle our job: Jerry was in charge, and we had Ben, Valeri, and Sego as well.” in 26 reviews
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Business owner information
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Dave C.
Trek Movers: Your Trusted Moving Partner in in San Jose and Bay Area! Hello from Trek Movers! We're your local and long-distance moving experts in San Jose and Bay Area, dedicated to providing top-notch, reliable moving services. Our skilled crews are the heart of our company, handling your belongings with the care and respect they deserve. We're committed to transparent and affordable pricing, ensuring your moving costs are clear and fair. Moving can be challenging, but we're here to offer expert advice, strong support, and complete peace of mind every step of the way. At Trek Movers, your satisfaction is our top priority. We pride ourselves on the power of personal recommendations and strive to exceed your expectations. As a family-owned, full-service moving company (not a broker), we're regulated by the California Public Utilities Commission and the US Department of Transportation, ensuring professionalism and safety. Your privacy and the security of your items are paramount to us. We never mix your move with others, ensuring dedicated service. Whether you need local movers, affordable long-distance services, residential moves, commercial relocations, packing services, furniture assembly, or transit storage, we've got you covered. Choose Trek Movers for a moving experience that's smooth, transparent, and stress-free. We're here to make your move within San Jose, Bay Area and across California a seamless journey. Let's move together!
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Overall rating
193 reviews
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- S T.San Jose, CA0113May 3, 2022
Trek Movers was the most professional, kind, and helpful movers I have ever hired! They were punctual, on time, great with communication, handled all my items with care, and helped critically think when items wouldn't fit through doorways (they hoisted my extremely heavy couch through my top floor balcony because it wouldn't fit through the doorway). I panicked thinking I would have to go rent a storage unit on my moving day (it does not disassemble) but somehow these 3 amazing guys (Jerry F, Dima, Batraz) made it happen! They came prepared! They never complained, they were fast and speedy (despite how much crap I had, and they helped me pack).
One additional thing that you can trust with Trek movers is they will go STRAIGHT to your location. No 2-hour long lunch breaks like other moving companies! I left 10 minutes after them and they beat me to my new place! No overpriced travel charges with Trek!
In addition, their service prices are more than fair. I will hire Trek Movers for all of my needs in the future!Helpful 0Thanks 0Love this 0Oh no 0 - Chris ..Corte Madera, CA01Jul 15, 2024
I used Trek movers to move my 3 bedroom home from the Bay area to Nevada. The first thing that surprised me is that they didn't use any type of inventory system for the boxes. Last move I did with a different moving company, every item that went in the truck was numbered and documented so you were sure you were receiving everything on the other end. This wasn't the biggest deal, but definitely made me worry that something wouldn't arrive. When we got to our new location, the help they hired locally were not very good and needed constant guidance from myself or the one guy they sent who was in charge.
Unpacking is where I found the most issues. They packed our belongings and honestly I'm surprised most of my stuff survived. All of my glassware, including crystal glasses that were my grandmothers, were packed with a single piece of paper wrapping them. Then all of the glassware was just stacked in one box. Luckily only one glass was broken.
They also took my artwork, some cheap internet purchases, but also some more expensive nicely framed pieces and just put two pieces facing each other and wrapped them with plastic wrap. No bubble wrap or cardboard was used on any art. My last mover used both on every picture. Again, everything survived, but there were some scratches.
Overall my stuff made the trip, so it's hard to be too critical, but I personally wouldn't use them again, especially if they are packing your belongings.Helpful 1Thanks 0Love this 1Oh no 0 - 333477Feb 27, 2024
When they said "no hidden agenda" believe them!! Very trustworthy people. One more big thing - THEY'RE ON TIME! Will wrap and make sure your furniture will arrive safe and in good condition. They're not just doing it for work.. or to finish the job.. theyre doing it to really help you make your nove easy! Hard to get that kind of people nowadays!
Thank you trek movers for the help!Helpful 2Thanks 0Love this 0Oh no 0 - Hassan K.San Jose, CA06Mar 24, 2024
They packed well but were extremely slow, unnecessarily delayed everything. It was clear hourly rate doesn't give them incentive to work at normal pace.
Took 12 hours despite 7 members of the household helping pack. Family members packed 70% of the house. Everyone felt they were extremely slow.
Also, before the engagement they didn't say rate was for cash payment.Helpful 2Thanks 0Love this 0Oh no 0Business owner information
Trek Movers ..
May 13, 2024
Hello Hassan,
Thank you for sharing your experience with us. We appreciate your acknowledgment of the care with which our team packed your belongings, but we are disheartened to hear that other aspects of our service did not meet your expectations.
We apologize if the pace of our work seemed slower than necessary. Our intention is always to balance speed with the safety and care of your items, ensuring everything arrives in perfect condition. However, it is clear from your feedback that we did not meet this balance to your satisfaction, and for that, we sincerely apologize.
We value the efforts of you and your family members who assisted in packing, and it's concerning to hear that even with such significant help, the move took longer than expected. We will review this situation with our team to identify ways to improve our efficiency and ensure that our actions align with the expectations set forth at the beginning of the service.
Regarding the payment terms, I would like to clarify that the rate being specific to cash payments is always explained during the reservation process over the phone, as well as documented in writing on your confirmation page and the emails sent to you. We aim for complete transparency in all our communications, and we regret if this detail was not perceived clearly in our previous interactions.
Thank you once again for your feedback. It is crucial for us to hear from our customers so we can continue to improve and provide the best possible service.
Best regards,
Customer Service
Trek Movers Team - 363121239Sep 4, 2023Purchased a Yelp Deal
I want to start by saying that the actual movers (Jerry, Alex, & 1 helper) were 5 star quality. They worked so hard to get our townhome packed up. This move was a feat & they did it with smiles. I never saw them taking breaks (except lunch) & they powered through tons of stairs & heavy furniture.
My one star deduction is for whoever I spoke to to schedule our move. I had listed out all the large furniture & how many rooms we were moving & they suggested one truck & 3 movers. I wish they'd done a video visit so they would have realized we actually needed 2 trucks & more movers. Jerry & Alex +1 had to fill their truck to the brim & they couldn't fit everything. But it wasn't from lack of trying.
I'd definitely hire them again, but ask for the extra truck & movers. The pricing was great for the quality of work we got; not crazy expensive. I'd compared at least 5 other movers.Helpful 1Thanks 1Love this 1Oh no 0Business owner information
Trek Movers ..
Sep 4, 2023
Hi Rheanna,
Thank you for sharing your experience. It's heartening to hear that Jerry, Alex, and their helper went above and beyond in providing a stellar service.
However, we regret the oversight regarding the truck's capacity. To clarify, the truck we sent is the largest legally permitted in residential areas, measuring 26 feet. Statistically, a 3-bedroom apartment or house contents easily fit within a 26-foot truck. In your unique case, the volume exceeded our predictions, and we sincerely apologize for this.
We always strive to improve our service accuracy, and we kindly suggest utilizing the inventory tool in your online cabinet for future moves. Having a precise box count at the loading phase is crucial to ensure a seamless process. Without this total count, there's always a slight risk of underestimating the required space.
Thank you for acknowledging our competitive pricing and our team's dedication. Your constructive feedback is invaluable and will guide us in serving our clients better. We hope to have another opportunity to assist you in the future, ensuring an even smoother experience.
Warm regards,
Trek Movers Team - Jeanette L.San Jose, CA4179Jan 29, 2024
Hired these movers due to last minute needs, wish we really didn't.
3 movers for the rate of $179/hr. Most of the items were large and ready to go. This was our third time moving within the last 4 years, and we generally know how much time is allotted to finish the job. And we also normally have two movers, so thinking hiring 3 movers would make this job faster.
The job was a 3-hour minimum. We initially talked in beginning of the job, and the crew leader stated, "Yea, we'll definitely get this done in 3 hours". Definitely not.
Items:
- Cal King Memory Foam Mattress
- Queen Mattress
- 6 Dining Table Chairs
- 75" TV
- 65" TV
- 46" TV
- Two Dressers, emptied
- IKEA Computer Table
- 2 night stands
- TV stand
- Refrigerator
- 4 Plants
We found them rearranging items in the truck multiple times for long periods of time(as if he was milking time.) Also, they couldn't figure out one of the bolts for the dining table, because it was slightly stripped. Well! I told them please stop, because I could tell he continued to try and we found later on that the bolts were further stripped. They also scratched my dining chair legs, for three of the chairs.
We definitely had to get the fridge out for them to speed up the process. It was all very disappointing to see them struggle and spend more time than necessary to just run the clock.
In total it took 5.3 hours for this job. The distance from both houses was less than 10 minutes. This crew was not it. And he also asked for tip, which was truly shocking.Helpful 3Thanks 1Love this 0Oh no 2Business owner information
Trek Movers ..
May 13, 2024
Dear Jeanette,
Thank you for taking the time to share your feedback regarding your recent move with us. We sincerely apologize for not meeting your expectations, as it is our aim to provide efficient and professional moving services to all our clients.
We understand your disappointment, especially given that this was not your first moving experience and you had clear expectations based on previous moves. It seems that we did not manage the process as efficiently as you expected. The rearrangement of items in the truck was necessary to assure that there is no extensive damage to the belongings during the transportation phase. Regarding the issues encountered with the dining table bolts - it was obviously an unfortunate event we could not predict and that it inevitably extended the duration of the project.
Please be assured that it is never our intention to prolong any job unnecessarily. We strive to complete each move within the estimated time while ensuring the safety and care of all items. We regret that in your case, the experience fell short, and for this, we are truly sorry.
Additionally, we are reviewing our crew training procedures to ensure that all team members are better equipped to handle similar situations in the future and to avoid repetition of this experience for other customers.
We value your business and would appreciate the opportunity to restore your faith in our services. Please let us know how best we can assist you further and resolve this matter to your satisfaction.
Warm regards,
Trek Movers Team - Elijah L.San Jose, CA152183Jun 15, 2024
TrekMovers made moving so easy and stress free! I wish I knew about them earlier while we were moving different places. I requested for a quote on Wednesday 06/12 and they completed the job Saturday 06/15. Jerry and his crew were a great bunch of guys. They started their job at 0900 and finished by 1200. Considering I had a decent amount of heavy items, these guys were fast, disassembled and reassembled my bed frames which were are still in excellent condition. I highly recommend their service for anyone who is in the process of moving.
Helpful 0Thanks 0Love this 0Oh no 0 - Whitney G.CA, CA99648Aug 19, 2023
So happy with Trek! They did a Fantastic job. Friendly and considerate with our move.
George , Alex, Atsa and Batraz were super nice and accommodating with our move. We really appreciate how they took the time to listen to our needs and get what we needed done. I would highly recommend and will use in the future:)Helpful 0Thanks 0Love this 0Oh no 0 - Jan 5, 2024
They were on time, communicative, quick and efficient. I loved that their trucks were easy to identify. The two I met, Abdul and Yuri, were friendly and easygoing and didn't waste any time. They were very professional throughout the whole process and I was very pleased with the service they provided. Not much else I can say, but highly recommend them!
Helpful 1Thanks 0Love this 1Oh no 0 - Nicole G.Berryessa, San Jose, CA27173Jun 10, 2024
Hired Trek on a recommendation from a friend who has previously used them twice and love them. I hired them to move furniture from my grandma's old house in Discovery Bay to her new one in San Jose. She had way more things to be moved than what she had told me when I hired the movers. Even with the extra items, they moved everything quickly and with great care. Highly recommend Trek Movers!!! They are friendly, affordable, & get the job done right.
Helpful 0Thanks 0Love this 0Oh no 0 - Ned N.San Jose, CA861Jun 15, 2023
George, Atsa and Abe (the crew) came on time and did a great job. Super organized, polite and careful with the furniture and all other things I needed moved.
The company communicated very well from the beginning and listened very patiently. The crew is very professional in their work.
Very happy with the way everything went.Helpful 0Thanks 0Love this 0Oh no 0