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😊 Tune-Up Heating & Safety Inspection • Only $99
Schedule Your Tune-Up Today! Also, Ask About Our… read more
BayREN Insulation & HVAC Incentives are Available
BayREN incentives are available, don't miss out -… read more
TECH incentives are available - Save up to $6,000
Trio Heating & Air has a 100% Success with getting… read more
We are a Bryant Factory Authorized Dealer
Trio Heating & Air is a certified Bryant Factory… read more
Trio Heating & Air is a Certified GreenBusiness
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HVAC Tune-Up Special: $99
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HVAC Diagnostic Special - $99
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FREE SMART THERMOSTAT W/ NEW HVAC UNIT
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Highlights from the Business
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Review Highlights
“After the inspection Sam helped us understand the issues and helped us understand why we should get them corrected.” in 11 reviews
“I'm truly glad that I chose them because Antonio was very professional and he provided high grade service.” in 9 reviews
“This was our second time working with Pacific air, and we'll be working with them again if needed in the future.” in 34 reviews
About the Business
🔥 Call for Heating & A/C Repair or New Installation ❤️ Happy Customers ✅ Finance Plans 😊 Discounts & Specials
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Ask the Community
Q:
Hi there! Do you clean bathroom exhaust fans?
A:
Hi Kirsten, Bathroom fan cleaning is a service that we offer however, not as a stand-alone item. We offer Bathroom Fan Cleaning along with an Air Duct Cleaning service as… more
David H., Business Customer ServiceQ:
Do you guys fix the wine fridge Freon leaking problem?
A:
Hi Ling! Thank you very much for reaching out to us. Unfortunately, as an HVAC company, we are unable to service wine fridges. If there is someone we can recommend, we'll get in touch with you asap!… more
David H., Business Customer Service
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Recommended Reviews
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Overall rating
104 reviews
5 stars
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1 star
- Iris L.San Leandro, CA155140Jun 17, 2024
Trio Heating & Air helped our corporation with air duct cleaning for the commercial building.
We want to thank you Jay & his buddy!! Professional performance & Excellent experience!!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
David H.
Jun 21, 2024
Hi Iris,
Thank you so much for your fantastic review! We're delighted to hear that Jay and Pedro provided professional and excellent service for your air duct cleaning needs. Your kind words and appreciation mean a lot to us.
Warm regards,
Trio Heating and Air - ch b.San Francisco, CA01Jul 26, 2024
If you have any issues with heating or cooling systems, Jay is the guy to go to. I have never know a service professional that knew what he was doing and reasonably priced. He came in identified the issue and fixed it within half an hour. I would wholeheartedly recommend Jay for any issues you have with your AC unit.
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David H.
Jul 26, 2024
Hi,
Thank you for the glowing review! We’re thrilled to hear that Jay was able to quickly and efficiently resolve your issue. Your recommendation means a lot to us, and we’re glad to know you had such a positive experience. If you ever need assistance in the future, don’t hesitate to reach out. Thanks again for choosing Trio Heating and Air!
Warm regards,
Trio Heating and Air - Christie B.Berkeley, CA1287Aug 3, 2024
Lip service: 5/5
Actual service: 1.5/5
Recent experience: 0/5 Unit does not work after thousands of dollars and many wasted days off work. Points of contact quickly went silent. I called the office weeks ago to see if the person who responds on Yelp wanted to work with me but no reply. Btw, Trio tells customers to leave reviews to earn bonuses for technicians, which serves to dilute the reviews that are written on a customer's own volition.
I've worked with this company for three years in the South Bay, where I help take care of maintenance items that my elders are unable to attend to. Trio used to be PacificAir, then changed their name (I noticed a customer in 2023 gave a low star review and called them Pacific Air, and Trio claimed they were not affiliated!). I liked them for some of the great techs that I met, but they seem to have a hard time holding on to those employees. I now feel disrespected and swindled and would never choose to work with them again.
- 2022: great visits with Brett and Minh.
- 2022 August: I recommended them to my mother on a construction project. We spoke with Sam and sent him a copy of the plans. He was courteous over email, but at the site visit he had not looked at the plans and was condescending.
- 2023: I wanted to give them another chance because of previous good experiences. Firooz came out. Some issues, but the whole house fan was successfully replaced.
- 2024 June: AC work. The visit started ok, but then he said he would NOT check the filters because "they're pretty high up there." He said if I scheduled and paid for another visit in the winter or signed up for a maintenance plan, then he would check them.
- 2024 July. After the last visit, I would have chosen to skip Trio, but I already had an appointment for a mini split install. Sales person was Thomas. We agreed on the location of the head unit, and I explained that the air needs to blow back and forth in order to reach all areas, especially the upstairs sleeping loft. Thomas guaranteed satisfaction. I said I needed the unit installed at the beginning of the coming week, and he said that if I signed the contract soon, he would be able to do that. So, even though Trio quoted a higher price, I signed because they said they'd meet the timeline.
I got confirmation that they would start Tuesday, so I arranged my schedule and traveled to San Jose. I waited all day and no one showed up. I called the office and spoke with Anthony, who did NOT apologize for the no-show, but did made sure we would start the next day. He also came to make sure we had a good electrical plan in place.
The following day the crew arrived. They demanded I move my vehicle because they said if I did not, they would scratch it when they moved items in. While I was moving my car, they abruptly moved their van, squeezed through the gate, took out branches of the fruit tree, and nearly hit the roof. I had to run to stop the automatic gate from hitting their van, since they did not communicate about what they were doing or ask permission to park behind the gate. They shrugged off the damage to the fruit tree, and laughed off nearly hitting the roofline.
Thomas had said he couldn't tell me in advance what model they were going to install. So, at the beginning of the day during unboxing, I tried to make sure the head unit was capable of blowing side to side as discussed. Miguel assured me it was and got his coworker to confirm. On the second day, I watched as the two techs often sat around in the van, and sometimes hung out inside. Miguel acted annoyed at my request to adjust the conduit to be level at the front of the building. In the afternoon I found that the head unit did not move air side to side as promised. Miguel tried to convince me that buying a new remote control would fix it?! He also made a weird joke about how I should board up the windows if I actually want the home to stay cool and that would make it safer, which made me uncomfortable. The crew departed while I had to be off site for 1 hour. When I returned I called Thomas and Anthony about the unit not doing what we had agreed on, both of whom never followed up. Then, even though they were aware the unit was incorrect, Trio charged thousands of dollars to my credit card, which I did not know they had on file, presumably saved from the down payment. This was egregious since I had said I wanted to pay the bill by check to avoid the large extra credit card fee.
By the next week the unit was not working. 3 more visits and more time taken off work, and the system doesn't function and has a leak. Nobody has been in touch about the head unit not being what we discussed. Overall, what sticks out is how uncomfortable the install interactions were, at times I felt almost unsafe, and that Anthony and Thomas gave their word on this project but now refuse to get back to me.Helpful 3Thanks 0Love this 0Oh no 1Business owner information
David H.
Aug 5, 2024
Hi Christie,
Thank you for taking the time to share your experience with us. I sincerely apologize for what you’ve gone through, especially after being a loyal customer for so long. Your trust in us makes this situation all the more disappointing.
First, I want to clarify that when you reached out to speak with me (Jose, the person who responds to Yelp reviews), I didn’t follow up because my coworker Gina had already contacted you that same day to book an appointment to resolve the issue with your unit. However, I realize now that I should have acknowledged your message as well, and for that, I’m truly sorry.
Regarding your recent interactions, I’m deeply sorry to hear about the lack of communication, the installation issues, and the way you were treated by our team. This is not the level of service we strive to provide, and I completely understand why you feel disrespected and frustrated.
The concerns you’ve raised are serious, and we’ve discussed them internally. I believe Thomas should have reached out by now to address your concerns properly. I will personally follow up with our team to ensure your problem is resolved as soon as possible and see how we can make this right.
Thank you again for bringing this to our attention. We value your feedback, and I hope we can work together to restore your trust in us.
Warm regards,
Jose Lopez
Head of Marketing - Michael X.Santa Monica, CA14432Aug 23, 2024
We got an issue with our AC unit and contacted Trio. The response was fast and service was scheduled timely. The technician was very professional and solved the problem quickly.
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David H.
Aug 23, 2024
Hi Michael,
Thank you for choosing Trio to handle your AC issue! We're glad to hear that our team responded quickly and that the technician was able to solve the problem efficiently. If you need anything in the future, don’t hesitate to reach out. Your comfort is our priority!
Warm regards,
Trio Heating and Air - TJ D.Oakland, CA03Aug 11, 2024
Antonio from Trio Heating & AC was able to service my AC. I'm truly glad that I chose them because Antonio was very professional and he provided high grade service. I recommend Trio Heating & AC to anyone who may need servicing for their furnace/AC.
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David H.
Aug 12, 2024
Hi TJ,
Thank you for the recommendation! We're glad Antonio provided the professional service you needed. We're here whenever you need us!
Warm regards,
Trio Heating and Air - Lourdes ..San Francisco, CA01Aug 27, 2024
Well done, Trio Heating & Air. You were the first to contact me right away. Jay came out and took care of the problem right away, the price was reseasonalble. Thank you very much.
Helpful 0Thanks 0Love this 0Oh no 0 - Joanne R.Porter Ranch, Los Angeles, CA01Aug 23, 2024
Outstanding service. On time and thorough. The tech Jessie communicated my options for maintenance going forward which is really helpful!
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David H.
Aug 23, 2024
Hi Joanne,
Thank you for your kind words! We're glad Jessie provided outstanding service and clear options for your maintenance. We're here whenever you need us!
Warm regards,
Trio Heating and Air - Alina C.Wayne, PA021Aug 5, 2024
Jay helped us on AC issue. Super professional, arrived on time, very deep investigations. Thank you Jay
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David H.
Aug 5, 2024
Hi Alina,
Thank you for the kind words! We're glad Jay was able to help with your AC issue and that you appreciated his professionalism and thoroughness. We'll be sure to pass along your thanks to him. If you need anything else, we’re here for you!
Warm regards,
Trio Heating and Air - Ed R.Union City, CA64210May 11, 2024
Antonio was punctual! He was courteous not to scold me for not servicing my air conditioner for many years. Instead he worked hard to clean it. He was thorough, and complete. And the price was reasonable. I highly recommend business with Trio.
Kay E.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
David H.
May 14, 2024
Hi Kay,
Thank you for the glowing review! We're thrilled to hear about your positive experience with Antonio. At Trio, we pride ourselves on punctuality, professionalism, and fair pricing. Your recommendation means a lot to us. We look forward to serving you again in the future!
Thank you,
Trio Heating and Air - Dima R.Santa Clara, CA351Jul 27, 2024
I am extremely disappointed with my experience working with Trio, specifically Thomas. Despite having seen the space and taking measurements, they sold me a system that clearly wouldn't fit. When I expressed concerns, I was assured that an installation manager would verify the compatibility, but this promise was broken. After multiple follow-ups, the manager confirmed the system was indeed unsuitable.
Thomas then offered an alternative, only to disappear again. When I finally reached them, they proposed an even less efficient system.
This entire process has been unprofessional and frustrating. I strongly advise caution when dealing with Trio.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
David H.
Jul 29, 2024
Dear Dima,
I am truly sorry to hear about your disappointing experience. This is not the level of service we strive to provide. I will personally ensure that someone higher up in the company looks into your situation and gives you a call today to address your concerns and find a resolution.
Thank you for bringing this to our attention, and we appreciate your patience as we work to make this right.
Best regards,
Jose Lopez
Head of Marketing