TTL Plumbing

My Mom needed her sink, disposal hooked up, and her washing machine valves replaced. Tim was on time, communicative and very nice to work with. His prices were fair. Will be calling him for a water filtration/softener install soon!

Tim & Tim are great.

Our bathroom sink suddenly began falling out of its vanity. We showed them our sink and they did an assessment to make sure that their work would be able to hold up. Once they were certain that they could fix it, they started.

They needed the glue to cure, so they turned off our water line and said they'd be back later in the week. They returned when they said they would and the sink is now fixed. No one would ever know that it was precariously dangling just days earlier!

The sink is now functioning; it looks good. They left the space clean and were very friendly and kind. Highly recommend.

I have wanted to do this review for a while. First is the short version for anyone who is in a rush or the TLDR type or just wants to skip the foreplay:

Headline: Highly recommended, family owned small business that is reasonably priced and provides great service. I will be a repeat customer.

Key stats:
Responsive: excellent
Honest: excellent
Service: excellent
Easy to work with: excellent
Delivered: excellent

What was done:
1. Replaced kitchen faucet with a new Flow faucet with a sensor
2. Fix some pipes under bathroom sink that were leaking
3. Loosen hot water know that had gotten stuck

Long Version:
I had put off fixing some plumbing issues and installing a new faucet because I wasn't looking forward to the effort to find a good plumber. I was worried that I would get unlucky and find one that charged too much while doing a substandard job.

I was lucky to talk with TTL. Jade was nice and knowledgeable, and although I wasn't in a hurry or had an emergency, she checked on availability the next day texted with me later in the evening to get something the next day, Saturday.

The 2 Tim's came the next day on time. Tim 1 was so nice, he asked questions, explained everything and so genuine. It turned out that his sister was one of the head teachers that took care of my son at his afterschool daycare. What a small world.

The main thing is, I felt like I could trust both Tim's and they did everything, cleaning up like they were never there. Quality was excellent. On top of doing a great job, they didn't charge me for one of the work since it wasn't they didn't have to do too much time fix it.

I will definitely be using them again and recommend them to anyone who has plumbing needs. They will do a good quality job, they will show up when they say and they are honest and a joy to work with. Finally, they are a small family business. Tim 1 is married to Jade and Tim 2 is the brother. They also have local roots growing up in the Dublin/Pleasanton area.

We lived for 2 weeks without hot water, luckily for being in the summer time we could tolerate cold showers but no more.

I reached out to 8 different plumbers, some that ignored me given it was an older unit and others that stated the location was not a good spot for a change out and would charge more for installation/removal.

I did not get the same response from TTL and quick honest response to the issue at hand. We had an old dated water heater but I could not tell the model, most places charged just to come look at the unit. The cost was also more reasonable.

One plumber stated to add earthquake pieces it would cost me $500 dollars extra and to get the right pipes $800 more/ items that seem necessary to install. Right now it is more expensive to get a water heater installed, it's rare to see more honest businesses now and really appreciate it here.

I think at the end of the day, parts and heater involved all good!

TTL was excellent on responsiveness, thoroughness, and professionalism. They replaced a kitchen faucet and noticed degradation of hot and cold knobs that would have led to future leaking. I'll definitely use them again.

Tim & Tim did an outstanding work at my home for sink faucet installations and a Bidet. Efficient, friendly and thorough professional work and left the working area cleaner than it was. Thank you!

p.s: Also, the pricing was very upfront and clear, great value, and communication timely and precise throughout. Certainly would be the first one to call next time!

Ture professionalism. High quality of service. You can trust this company.
I have used them twice so far. Great impression so far.

I highly recommend TTL Plumbing.

We had a major issue with our toilet in our upstairs bathroom that was leaking.

We received a referral to TTL Plumbing from our neighbors who had a wonderful experience with them.

I was able to get in contact with Jade to set up the appointment right away. Although I had emailed them on Sunday night, she responded back to me right away to set-up the appointment that same week. What fast response!

Tim came right on time on the day of my appointment. He was courteous, professional and very knowledgeable. He, along with his assistant (also named Tim), fixed our toilet, as well as fix a number of our shut-off valves under our sinks, replace a couple of our outdoor faucets and replace our laundry room faucet. They did an excellent job.

Their price is quite reasonable, especially for the high quality of their job.

Finding a good plumber, especially a trustworthy person who is excellent at his/her job, is not easy. We think we found one, and we expect to rely on Tim for our future plumbing needs.

Thank you Jade, Tim and Tim for exceptional service and excellent work!!

Highly recommend TTL plumbing. Called after 5pm, but still got prompt responses and was able to come the following day. Communicated very efficiently over text message, which is a must these days with how busy everyone is.

I recently hired a TTL plumbing worker to repair two outdoor faucets in my home. Tim and another worker were punctual and arrived at my home at the scheduled time. The repair work itself was carried out with precision and attention to detail. They showed great care in handling the faucet components, ensuring that everything was reassembled correctly.
Not only were they technically proficient, but they also exhibited excellent customer service. They maintained a friendly and approachable demeanor throughout the entire process, patiently answering all my questions and providing useful maintenance tips to prevent future issues. If you're in need of plumbing services, I wholeheartedly endorse their work. They are reliable, efficient, and truly dedicated to ensuring customer satisfaction.