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Propane
Truck rental
Trailer rental
Review Highlights
“I would like to take this opportunity to say THANK YOU SO MUCH MYRA for helping for the walk in reservation to rent a U-Haul truck your so AWESOME quick and easy service.” in 2 reviews
“This morning I called the u-haul place to see if there was anything they can do for us, and Kris, the new manager, let us return the uhaul and cancel the reservation with no problem.” in 2 reviews
“When I returned it, young man named Justin greeted me and did my check out right then and there and didn't have to go inside.” in 2 reviews
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Overall rating
196 reviews
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- Bianca G.Hayward, CA873Mar 9, 2024
The manager here, Angel Zavala is excellent!!!!
He is always finding solutions to any issues. He gives superb customer service!!! I have been renting a truck once a week for the past 2 years...
and he is always fast getting me in and out!!Helpful 0Thanks 0Love this 0Oh no 0 - Adam C.Hayward, CA96417Jul 3, 2024
Unbelievable... ZERO stars if I could give 0 stars. I reserved my truck 1 week prior. The location overbooked all their equipment, right when I arrived they canceled my reservation. So all the things that we already packed has no place to go. We have no where to sleep, all the preparations we made cannot be done today. So the result? Redid a reservation for the next day with a bigger truck that will not fit in our streets for 10 bucks off! What a joke.
Online chat basically said they cannot do anything and give me the contact information of yhe scheduling manager. We'll the scheduling manager overbooked everything to begin with. That is not managing your assets correctly. They were no help.
We did get a rental on Sunday however being that they close at 5pm on Sunday we had to rush as on a Saturday you get until 7pm to return. So basically we were kicked in the rear for Saturday and Sunday.Helpful 0Thanks 0Love this 0Oh no 0 - Carlos J.East Oakland, Oakland, CA03Jun 18, 2024
I had UHaul installed a tow bar on my Ford Escape. They did a great job, the price was reasonable and all done very quickly. It would have taken me half a day if I did it my self. I'll let the pros do it for me.
Thank you.!Helpful 0Thanks 0Love this 0Oh no 0 - Sterlen R.Hayward, CA262Mar 12, 2024
I had no problem with the customer service, however I did have a problem with what was perceived as an online book price vs actual price. I warn you that there is a mileage charge plus gas fee. While it may say (plus 0.99) per mile, you don't really see that until after, and that amount will double what you perceive to be a good price booking online. Attach below is what I initially booked vs my ending cost. Btw, my trip was around 19 miles total, gas about $12.50.
My cost was $40 at booking and ended up $81.00. and I returned 2 hours early. I was pretty shocked. Be careful booking and understanding the cost online Vs ending cost.Helpful 1Thanks 0Love this 0Oh no 0 - Jaimie S.Orange, CA02Jul 24, 2024
Went to pick up my reservation. They claimed that the trailer needed maintenance. Change my reservation to Oakland. Only received an automated text saying to check in on my reservation no phone call or nothing delayed my trip two trailers were on property. One did have a bent fender, but the other one looked fine..... needs better communication
Helpful 0Thanks 0Love this 0Oh no 0 - Rasheed R.Oakland, CA1367Apr 24, 2024
I used Uhaul for a moving job my attentions was to use the truck for 6hrs but it took 10hrs to complete the job. I knew I had to cross the bay bridge so I brought my FastTrack with me unknown to my knowledge I didn't notify them before hand. I return the truck and a few day's later I got email indicating my credit will be billed for the infraction. So I contact both Uhaul and FastTrack explained myself and was able to work it out and pay the ticket. My point is that Uhaul Customer Service was very helpful and Uhaul company was very honest and helpful. My opinion is that ALL companies should take a few pages out of Uhauls book on helping the customer they did exactly what they said they would do in a timely manner to resolve this matter for me. THANKS AGAIN!! If you need a moving truck go to Hayward Uhaul 1st.
Helpful 0Thanks 0Love this 0Oh no 0 - Peter B.San Francisco, CA178Apr 7, 2024
If you drop off and the employee says that they will check you in and email you a receipt, DO NOT BELIEVE it. Stick around a get a receipt before walking away. I was overcharged for a trailer that I returned. I called the Hayward branch and got rerouted to U-Haul's call center. Their solution was to call the Hayward branch and which the call center did multiple times but no answer from Hayward branch. Call center is useless as well and did not have a way to remediate it. Look elsewhere.
Helpful 2Thanks 0Love this 0Oh no 0 - Cami L.Rodeo, CA1188Jan 27, 2024
What the hell is going on at the Ubox located in Hayward CA? After a decade I get an email asking me if I want my property? Wtf? What property? I will keep calling Monica and she hasn't called back but sent another email. UHAUL management please call me back 3603618030.
Helpful 0Thanks 0Love this 0Oh no 0 - Darion F.Northgate - Waverly, Oakland, CA123038May 31, 2023
After a long weekend with my car breaking down, wallet stolen, and having to move I came here needing to get a truck and Izzy made this a very easy stream less process. Great customer services and I couldn't have had a better experience. Thank you #bayareafoodz
Helpful 1Thanks 0Love this 0Oh no 0 - Monique G.Patterson, CA1016549Nov 11, 2023
Not sure why all the bad reviews. Rented two trucks on different days. Was in and out very quickly. I will be back for sure!
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