U-Haul Moving & Storage at Candlestick

I didn't like this location . . . kinda sketchy the day we visited this location because a couple of Spanish speaking immigrants walked right up to my car sticking there heads INTO my car window vying for work without applying for a legal work permit!

I asked them in Spanish if these two men are US Citizens and they replied, "No, Senora-no US nos otros Mexicano . . seulemente habla Espanol . . . no intende English, okay? Tu immagre?"

Whoa, what did this guy just ask me??? Hey! . . . This is not safe nor is this good or right for me being interrogated by an illegal alien!

I politely replied grimmacing, "No, gracias, Senor. Vaya con dios, okay? I am returning my U-Haul trailer anyway. Muchas gracias."

BTW: WARNING! Should you hire these people: You will be fined a ridiculous sum of moola for hiring an illegal alien! Oy-evay! Noooo-don't hire these guys because you can go to jail and/or/both be seriously fined!

O=:-O Please do not hire these people hanging outside U-Haul's property! WHY? These people are NOT INSURED or BONDED! DUH! Truly unsafe for you and your family exposing your family in harm's way besides where do these people live anyway-will these people rob you, eh? Think about that question before hiring anyone off the street!

Anyway, Joy needed to move, so she rented a U-Haul trailer online. I had to tow the trailer behind my 4 WD 4-Runner because I had purchased the top of the line U-Haul tow hitch from Santa Monica U-Haul in 2003. My tow hitch is awesome and problem-free. The cost to rent a trailer was phenominally, surprisingly inexpensive for the day's usage.

I must admit I clocked over 250 miles in one day moving all Joy's stuff from SF to East Bay hauling that U-haul trailer behind my car. The trailer did rattle quite a bit and the tow hitch dipped downwards . . .

I must also add I didn't like how MUCH the tow hitch dipped downward-seemed rather unsafe. Especially, when I was going over speed bumps the tow hitch would grind, scrape against the speed bump! Not good at all . . .

Upon returning the U-Haul trailer at 6:35 PM (closes at 7 PM!), I waited for an employee for 10 minutes to unhitch the trailer from my 4-Runner. I was biting my fingernails when this guy would show up and unhitch the trailer from my 4-Runner!

Then the guy wanted me to back the trailer into the trailer parking spot where he didn't have to physically move the trailer himself. Dude! Do your job!

It's not my responsibility to park the trailer where the other trailers are parked! I parked the trailer as close as possible where the other trailers are located so, all you have to do, DUDE is reposition and straighten the trailer into the correct parking spot!

O=:-O Oy-evay! How lazy can this dude possibly be??? As my old Santa Monica German roommate, Niels used to say, "Wot a la-mer!"

If I could give zero stars, I would. This U-Haul location is a decrepit graveyard filled to the brim with incompetent ghouls.

We made a reservation online to pick up a 10-foot van on a Saturday morning. Upon confirmation, U-Haul told us that our pickup location would be determined the evening before, Friday. We received no alert. On Saturday morning, just 30 minutes before our scheduled pickup, we received an alert that our pickup location would be in an entirely different city.

We go to the pickup location in the next city over and the staff tells us that a they do not have our reservation. We showed them our confirmation email, and they said that a confirmation doesn't mean they have the truck we need, and directed us to call U-haul support because they couldn't do anything.

This U-Haul location ruined a major furniture move to Yosemite on a weekend that numerous people had cleared their busy work schedules to accommodate. And they couldn't be bothered to help us rebook the equipment we needed.

THIS IS A ZERO STAR REVIEW. Avoid this U-haul location - and any U-haul in general - like the plague. These bloodsuckers will drain the life force from your body with their incredible stupidity and carelessness. It's a miracle this company is still in business being run by a bunch of children with room temperature IQ.

I literally NEVER write negative reviews because I'd like to think I'm very understanding, BUT: There was an employee named Wendy who was SO RUDE and passive aggressive. The other location we went to in SJ made sure everything was good to go before charging us for the trailer we needed, and went above and beyond helping us find a solution. Wendy on the other hand? AFTER CHARGING US (and not checking if everything was good to go), all she said was *AND WITH ATTITUDE*: "Uh... you guys were supposed to do that beforehand renting"... she's supposed to be the expert, how would we know? Anyway, I'm sure she could care less about this review and the job but honestly if she just didn't have attitude after we had a long day running around different uHauls, I would not have cared about this issue. I work in customer service too girl if you hate your job so much go find something else to do. You can have a bad day but no need to take it out on others. Wishing you the best tho I guess. For the other lady who helped us, didn't get her name but thank you for being nice. Anyway, ended up driving to a different UHaul location who went above and beyond with helping us.

No parking. They have converted nearly 1/2 of the existing customer parking spots with their own equipment, so it's nearly impossible to find parking. Parking was the only reason why I would ever book this location.

PSA: CRIME SCENE FOR RENT
TW: MURDER
I can't believe I am writing this review but this location tried to rent my roommate and I a literal MURDER truck. I received a phone call from my roommate & was left speechless. She informed me that the 20 ft uhaul they gave us had not only crime scene tape on it but dried, smeared blood on the inside of the truck. Her boyfriend opened the back door & came across the left behind crime. She checked the windshield & low and behold there is a tow number followed up by "homicide" written in chalk. She went to speak to a manager, double checking this wasn't some halloween prank/decor. Turns out they had a note in the system saying Sargent Sandy released the truck from the case. They didn't even get it cleaned before renting it out to customers! After doing some research, we come to find out the body was found TWO MONTHS PRIOR. Not only is this a biohazard, who the hell wants their mattress touching a uhaul that had a decaying body in it?! Because this was the last 20 ft truck on their lot, they came to the solution to give us a 26 ft truck for the price of a 20 ft truck with an additional $50 discount. We were told to return the truck by 4 pm, and received a phone call shortly after 4 since we were running a little behind. The audacity to rush us back after trying to give us an actual crime scene of a truck is beyond me. The fact that they even charged us for a uhaul is absolutely absurd. Thanks for the trauma uhaul!

The last two times I've used trucks from this site I've been charged an extra day after I returning the truck on time.
The last time I returned it a few hours early to avoid any confusion, but my emailed receipt showed I was charged an extra day.
Uhaul makes it very difficult to contact customer service to get refunded.
And it's not just a rouge employee. This happened a year apart and there were different employees involved. So, it's obviously policy at this location.
I'll never rent from here again.

If I could give this Uhaul place a negative review I would, but unfortunately there is only a one star option. BE VERY CAREFUL WHEN YOU GIVE YOUR CREDIT CARD INFORMATION TO THE EMPLOYEES AT THIS LOCATION. I HAVE HAD MY CREDIT CARD USED ON TWO SEPARATE OCCASIONS. SOMEONE USED MY CREDIT CARD TO BUY GROCERIES. I AM SURE THE MANAGER OR OWNER WILL READ THIS AND ACTUALLY DO SOMETHING ABOUT THIS. IF I HAD THE PROOF, I WOULD DEFINITELY PRESS CHARGES. Be very careful when handing over your information because they have your ID with your photo on file. I could not believe that my credit card was used without being present. They might have used it on an online safeway delivery app or something. That does not even cover the rest of the shitty experience I had there. JASMINE IS THE WORST EMPLOYEE. SHE IS SUPER RUDE AND NEEDS BETTER CUSTOMER TRAINING. Again if you could get your uhaul somewhere else, please do. I will never use bayshore uhaul ever again. Are you kidding me. They gave me a truck that had white smoke coming out the tail pipe for a good 10 miles. The doors did not shut all the way, as I could hear the wind as I was driving on the freeway. They really want you to do everything yourself. Basically, do everything on the app because you will probably have better customer service using AI technology.

The WORST!! I mean WORST workers here! BE WARE! There are other companies besides I haul...we arrived at 7p.m on the dot for our reservation, they were closed! All the workers were working including the manger. The manger said they don't rent trucks past 7p.m but our confirmation said be there at 7p.m. They wouldn't help us, we tried to exit and a husky truck was blocking the exit the worker said "we are closed" I asked where is the exit? He said this one but we are closed. After 5mins of us going back n fourth with a employee he FINALLY moved his truck to let us out! I couldn't believe it, he was trying to keep us hostage or something. I have never expected this type of behavior from a manager of uhaul! THE WORST EMPLOYEES EVER

Unfortunately I have to write U-Haul did a terrible job.

A hitch was installed on my Ford Mustang by U-Haul Vallejo on September 1, 2022. When I hooked up the bike rack for the first time, I found that the hitch was completely warped and the rack wasn't easy to install. So I made a new appointment with Uhaul for September 13th in San Francisco.

Manager Adelia looked into the issue and was willing to make an exchange. She has ordered a new hitch that should arrive in the shop on October 11th, 2022. I then arranged an assembly appointment with UHaul San Francisco. When I arrived at the agreed time there was no new hitch. A second appointment was made for November 9, 2022.

When I got to the shop at 1575 Bayshore Blvd San Francisco there was no mechanic there. When asked, I was able to speak to the manager and she promised that the fitter Alejandro Chavez would repair the car. When I got back to the shop the car wasn't ready. The fitter Alejandro Chavez informed me that he could NOT make an exchange as the bolts were too tight.

I then went to KSH Automotive and Kirill and his team solved the problem immediately.http://www.yelp.com/biz/ksh-automotive-san-francisco

I was moving over the weekend and was looking for cheap plastic containers. A quick search and U-Haul option popped up.

The nearest location with availability was in San Francisco - near Candlestick Park. I booked 10 containers for the next day. It didn't specify the pick up time on the website, so that meant I could pick up before the location closes at 7pm.

Next day, I drove for 1.5 hours after work and reached at 6:30 pm.

Positive: The location is easy to find, just off 101. There is ample of parking spots. Apart from U-Haul trucks, moving supplies, there's also a storage facility.

Negative: very slow service. I was second in the line. There is no acknowledgement from anyone. They were clearly understaffed - one person tk run the entire location. Anyway after waiting for nearly 25 mins, I was called. The person was friendly. She checked the system and mentioned that our order was cancelled 4 mins back (which was confusing as the system never indicated pick up time). Had to reorder the containers.
The containers were very dirty. Also during the move, I realized that the handle is very harsh, so you need to wear gloves to protect your palms getting all red.

This is the least helpful U-Haul one can find. They lack any professionalism.

The general manager is a THUG!

They lack any type of customer service.

I have reported them to cooperate as a failed franchise

Do not go here, you will be very sorry