U-Haul Trailer Hitch Super Center at Candlestick

I wish I had read these reviews before booking trailer installation for my Mazda at this location. We've made two appointments at this center, only to show up and either (a) have the personnel unavailable to perform the installation or (b) have the personnel realize that they do not have the parts to perform the installation. Incredibly frustrating experience. We live in the city and have spent several hours now dropping off and picking up our car during our working hours.

Came to buy three propane tanks about 40 minutes before closing and found the front doors locked. I'm signaling the woman "working" the counter to grab her attention but she couldn't be bothered to move or even acknowledge me, literally just stared at me until another worker from across the room noticed me. By that time I was in my car and was definitely not going to give them my business. Headed to Lowes

Date of visit 1/23/24 6:20pm

Two all day trips, no parts in the end, only a partial install of a trailer hitch and Hess what I find. They damaged my car

Can't beat their advertised price of parts and labor

Service is terrible

Damage to my new vehicle

If you know EXACTLY what you need, this place might be fine. I had specifics. I needed the tip of ball height at 15" - I went to great lengths to talk to anyone who understood that. I waited outside for at least 45 minutes. I placed my order for correct equipment but when I can't to pick up, the tow hitch was closer to over 20 inches off ground. I think there must've been some miscommunication. That's fine but the people who work there only act put out by any issues. I ended up going back to another u haul on Alameda in south bay (an hour away). I wanted to kiss them after my south SF experience!! I will more go back to SF for any services if I can avoid it.

It was 2 am when we started the drive. Wanted to beat L.A. traffic so I could get to U-haul with time to unload same day. It was me, a single mom, and my 7 year old who loves trucks, trains and sea animals. First time driving a U-Haul for more than 5 blocks, also my first time ever towing a car. But I was divorcing we were splitting residences and I wanted everything done in one swoop, so I manned up and handled it.

Drove 507 miles to San Francisco, drive went pretty well too. Only had to stop once for gas, bathroom, food and war-games with the offspring while standing in line after line.

We made it to the city at 11:55 am. Needed to get to U-Haul first so they can detach the tow dolly with my car on it so I can drive to my moms and unload a quarter of the truck before returning to put everything else in storage.

Got to the facility and saw an entrance that said "storage", it was a narrow driveway going downhill, should have circled the block but traffic was crazy and I made a split second decision.

Drove down a steep grade in a narrow driveway till I got to a keypad. In front of me was a gate with a medium sized empty parking lot.

Called the front desk, and they confirmed I need to go to the other side of the building as this was not the correct entrance. I asked them if they could open the gate so I can make a U-turn since I was going downhill towing a car and would be backing up into a busy street blind with no assistance. They refused....

Now, at this point my son started to do what children do and dance in his seat, so I had him unbuckle himself while I rolled the window down, poured out a bottle of water and had him urinate into the bottle, all while trying my darn-est not to go off on these people in-front of my angel.

I was talking to a Chris or a Ben, absolutely refused to have someone walk out of the office just to stop traffic. U-haul's website says "When we share a moving truck with you, your safety is our priority" yet when a safety issue arises and they have like 4-5 people at the front desk apparently no one there can help. And this is not counting the other staff in other departments like vehicle check-in but I doubt they even asked....

Well I pleaded with the first person before being put on hold for 3 minutes, then transferred to another person who just said "no" more sternly, reps were a Ben and a Chris, I forget who I spoke to first and second. But I would have done so much at my job if a customer had an issue such as this, all that's involved is being a human and doing the human thing.

Ended up getting out the u-Haul and asking bystanders walking by to assist me. Had to wait a while, but ended up getting a 30-something male to help me. Took 2 tries as the tow started to turn at weird angles, but quickly got out the driveway with his help and yes the situation could of ended a lot differently if I tried to do it without help as the street I was backing into had non-stop traffic.

Horrible customer service from U-Haul and failure in delivering in their promise to put safety first.

Straight forward moving company.
Average 4 hour rental is about $200.
Confirm online. Fits two people.

I forgot some stuff in the truck
And I already dropped the keys!!
So i called them and they said
I have to call again in the morning when they open
When I called in the morning they said there's nothing in the truck
And the stolen me?????
Never trust them