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United HVAC Plumbing & Electric
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Review Highlights
“Once the new faucet had arrived they scheduled me the next day, even replying to me on a Sunday evening.” in 39 reviews
“In addition, everything was happened the same day which I reached out to United Plumbing and Water Heaters.” in 274 reviews
“Dauphine Joy gathered the problem information, gave the quote, and scheduled the work using Yelp message chat.” in 69 reviews
About the Business
Business owner information
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Ben N.
🔥Expert plumbers for plumbing & water heater repair in San Jose ✅25 years of experience 📞Same-day service 👍6-year warranty ➡️0% interest financing and discounts — water heater repair in San Jose water heater replacement in San Jose water heater installation in San Jose — United Plumbing is a local company. With decades of expertise, we offer dependable water heater installation, replacement, and repair services in Cupertino. We use innovative technology, allowing us to accomplish projects of any complexity. Our approach to work is based on impeccable quality, outstanding service, demanding deadlines, and long-term warranties. In our work, we do our best to use eco-friendly materials that harm the environment as little as possible. We have extensive experience in the construction of any complexity. Contact us for a free estimate. We guarantee our prices are very competitive while our quality is above all.
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Ask the Community
Q:
My kitchen faucet is loose. We cannot seem to tighten it from below the sink. Is this something that you help with? If so, what would be an estimate for repair?
A:
Hi Arlene, we can help you with this concern. Please call us at this number (855) 642-6647 to get details and arrange an appointment. Thank you
Chinchin L., Business Customer ServiceQ:
I need a bid to move a water line only about 6 feet for a washing machine. Plus want to drain to go directly into drain & not drain into the garage sink. I have pictures. House is I. Santa Clara. Can I get an estimate?
A:
Could you please send a photo of the place of installation to 4088254921 or email info@plumbing-united.com to prepare a quote for the service? Regards… more
Oscar M., Business Customer Service
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Overall rating
749 reviews
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- Hao Z.San Francisco, CA01Aug 3, 2024
Ben and Anton's team helped us replace the main leaking gas pipeline.
They did the pre-estimation and gave a very good price, and we signed the contracted, they finished the job pretty quickly with quality.
I highly recommend United service.
PS: when the contractor was cutting the concrete to uncover the pipe, I feel it is better to have they wear some goggle for protection.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Chinchin L.
Aug 4, 2024
Hao, thank you for your kind review! We’re delighted to hear that Ben and Anton’s team provided excellent service in replacing your main leaking gas pipeline and that you were satisfied with our pricing and the quality of our work.
Your recommendation means a lot to us, and we appreciate you taking the time to share your experience.
Regarding your suggestion about wearing goggles during concrete cutting, we take safety very seriously, and we apologize for any oversight. We will ensure that all our team members adhere to the necessary safety protocols to prevent such concerns in the future.
Thank you again for your feedback and your recommendation.
Best regards,
United Plumbing and water heaters - Hanwen Y.Santa Clara, CA11Jul 10, 2024
My AC stopped working on Saturday. Oleg came this morning, run a comprehensive check, identified the problem and replaced the broken run capacitor quickly. Excellent service with reasonable price.
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Joy R.
Jul 10, 2024
Thank you so much for your kind words, Hanwen! We’re thrilled to hear that you had a great experience with us. Your feedback is greatly appreciated and motivates us to continue delivering excellent service. We look forward to serving you again in the future!
Warm Regards,
United HVAC Plumbing and Electric - Vincent L.Sunnyvale, CA101Jul 22, 2024
Good and punctual response time. Diagnose the problem and have the parts ready to go. Took care of business in a tidy and timely manner.
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Chinchin L.
Jul 22, 2024
Vincent, thank you for your positive feedback! We're pleased to hear that you appreciated our prompt and efficient service. Our team always strives to diagnose issues accurately, have the necessary parts on hand, and complete the job quickly while maintaining a clean workspace. We look forward to serving you again in the future.
Best regards,
United Plumbing and water heaters - Aug 23, 2024
We needed a water filter replacement and Ren came by to help us out. I explained what we needed and he made it happen for us. He did great work and was thorough, also checking our water pressure, the status of our water pipes, and the water heater.
He was straightforward in explaining what we might or might not need and we're grateful for his support. Ren did a wonderful job and I highly recommend him for any plumbing work you have.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Chinchin L.
Aug 23, 2024
Andy, thank you for sharing your positive experience with Ren! It's great to hear that he provided thorough and professional service, addressing not only the water filter replacement but also taking the time to check your water pressure, pipes, and water heater. It's always reassuring to have someone who is straightforward and clear about what might be needed. Your recommendation speaks volumes, and I'm sure others will find it helpful when looking for a reliable plumber.
Best regards.
United HVAC Services & Electric - Brittney G.Milpitas, CA2794327Aug 22, 2024
We were extremely disappointed by the service we received. We have actually used United in the past and I knew it was a bad situation when I saw a repeat of our last experience. Long story short, they sent a tech to come look at our faucet which turned out that we needed a new one. There was a language barrier and that's okay, but he kind of just left saying he was going shopping and we got a call from the company saying he was going to buy a faucet for us. We said no, we wanted to purchase our own faucet and requested they put the old one back and we would schedule for the next day.
I called that afternoon to schedule for them to come and install the new faucet and was told they would be there between 8:00-10:00, which was the only morning time we could do. I got a call back from a man about an hour later saying that the tech had a family emergency and couldn't come at this time. Typically, I'd totally understand and reschedule, but this was the same thing they told us last time. I said okay and said we would have to revisit this. 5 minutes later a woman called me to tell me that they couldn't do the morning time because the tech had a training he had to go to. Ummmm, what? The guy just called me five minutes ago saying he had a family emergency so which one is it? There was no real answer as to why I was being lied to (for the third time now). I have zero trust in this company and shame on them for using serious excuses as lies for poor scheduling.
To be clear, the tech did what he could and none of this is his fault. This is clearly an organizational and communication issue where they think it's okay to lie to customers.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Oleg T.
Aug 22, 2024
Dear Brittney,
I am writing to you as the Operations Director of United Plumbing. We are deeply sorry to hear about your recent experience with our company, and I want to sincerely apologize for the inconvenience and frustration that you encountered. The situation you described is not reflective of the standards we strive to maintain, and we are truly sorry that this happened.
We greatly appreciate you bringing this to our attention. It is incredibly important to us that all our clients feel valued and respected, both in terms of the services we provide and in our communication. In this instance, we fell short of these expectations, and for that, we are very sorry.
We acknowledge that we mishandled this situation and that the communication you received was confusing and unacceptable. There is no excuse for the mixed messages you were given, and I want to assure you that this does not align with how we aim to conduct ourselves as a company.
Our primary goal is to ensure that every client is satisfied, not only with the technical work we perform but also with the way we treat them throughout the entire process. We understand the importance of trust and transparency, and we deeply regret that we compromised that trust with you.
We will be reaching out to you shortly to discuss how we can resolve this issue and make things right. We sincerely hope to have the opportunity to regain your trust and provide you with the level of service that you deserve. Thank you for taking the time to share your feedback with us.
Once again, we apologize and appreciate your understanding.
Best regards,
Oleg Triukhin
Operations Director
United Plumbing - James L.Sunnyvale, CA881713Aug 13, 2024
Chose them because they were the ones that can offer the best price among the other plumbers who were charging 2-3x. Also, they were willing to negotiate down to a price that's more acceptable for our budget.
The plumber came on time and finished his job promptly, providing a hard water test and also offered a service to install the water softener hardware, which I turned down because it wasn't in my budget.
The installation of my garbage disposal went as planned and my old disposal was removed by them too. However, the p-trap that connects my sink to the wall needs to be replaced due to rust. They offered to replace it at $199, but I also turned it down because my landlord wasn't willing to pay for it. He said "FUCK! Do we really have to do it?" Alas, my kitchen sink is still leaking minimally and I placed a tupperware to collect that dripping water.
The annoying thing about United HVAC service is that they will pester you to make a review about them on Yelp, texting and calling me like an ex-girlfriend. So, this is why I am writing this review right now, because if I don't, they will continue to call me.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Chinchin L.
Aug 13, 2024
James, thank you for sharing your detailed experience with us! We're glad to hear that you chose us for our competitive pricing and that our plumber was able to arrive on time and complete the installation of your garbage disposal as planned. It's great to know that the removal of your old disposal went smoothly as well.
We understand that budgeting is important, and we appreciate your transparency regarding the additional services we offered. While we're sorry to hear that your sink is still experiencing a minimal leak, we hope that we’re able to resolve this issue soon.
Regarding our follow-up for a review, we sincerely apologize if our efforts came across as bothersome. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to share your thoughts.
If there’s anything more we can do to improve your experience or assist with future needs, please don’t hesitate to reach out.
Best regards,
United HVAC Services - Jul 22, 2024
tl;dr: Work was completed in a timely manner. Communication could be better both with the client and internally to avoid confusion given known language barriers. Nothing out of the ordinary though the estimates were a bit high when compared to others "ballpark estimates". Would hire again when I'm in need for other plumbing related jobs.
I wanted to upgrade a kitchen sink and facet. The sink I had was a fairly large undermount sink and I reached out to a few plumbers found on Yelp. Most gave me a ballpark estimate as a quote and told me that I would find out when the installation was completed which I'd rather just know before the job is done than after the job is done.
United requested that their technicians visited before confirming providing any quote. On the day of arrival, the technicians did not speak English all too well and were confused. They seem to have expected to be doing the install the day of inspection. Communication could have improved internally to limit some churn and confusion due to the language barrier. Nevertheless, we managed. The 2 technicians that came by were cordial and respectful of the home. They work Shoe Socks upon entering. After perhaps 10-15 minutes of inspecting, they gave someone a call who later called me and gave me a quote. $1100 for kitchen sink and facet replacement and 1 year labor warranty. From the quotes/ballpark estimates I gathered, this was the higher end but at least it was a concrete number.
Few other notes, I had already purchased the sink and facet myself. This $1100 quote was for the labor and any parts needed to get the installation done. The sink and facet was on route during the time of inspection hence I could not just agree to allow the installation to happen on the same day as inspection.
I requested that an invoice of some sort is sent to me so I can review and have something on record prior to the day of the installation. I was ensured I'd get this by end of day. This did not happen and required me to give a call 2 days prior to the scheduled. This was a minor inconvenience but I planned to call to give United a heads up that the sink and facet arrived on time. To my surprise, when I called in, my name and record was remembered. Usually, for any work of this kind, I'm so use to having to provide various emails, identifiers, etc. to get the conversation going. So, a call that usually takes 30 minutes or more for me was completed in 10 minutes or less with the invoice sent shortly after and confirmation of the installation date.
When we scheduled the installation date, I was told the technicians would arrive at 9 AM and be completed by noon. The technician (one) arrived about 1 hr and 15 minutes late. The work to complete the job took a little more than the 4 hours quoted. Overall the workmanship looked good to me. If the technician needed to step out, I was briefly informed while I was working from home.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Oleg T.
Jul 23, 2024
Dear David
Thank you for your detailed review and for choosing United for your kitchen sink and faucet upgrade. We appreciate your feedback and are glad to hear that the work was completed to your satisfaction and within a timely manner.
We apologize for any communication issues you experienced. We recognize the importance of clear communication both with our clients and internally, and we will use your feedback to improve in this area. Ensuring our technicians are well-informed and can effectively communicate is a priority for us, especially given the known language barriers.
We understand that receiving a quote upfront is important, and we appreciate your patience as we conducted an on-site inspection to provide a concrete estimate. While our estimate was higher than some ballpark figures you received, we strive to provide accurate and comprehensive quotes to avoid any surprises after the job is completed.
We also apologize for the inconvenience caused by the delay in sending the invoice and the late arrival of the technician on the day of installation. Your observation about our team's ability to recall your details quickly and handle your request efficiently is much appreciated.
Thank you for your understanding and for highlighting both the positive aspects and areas where we can improve. We look forward to serving you again for any future plumbing needs.
Best regards,
Oleg Triukhin
Director of Operations
United Plumbing - S A.West San Jose, San Jose, CA04Aug 27, 2024
I contacted United HVAC Plumbing & Electric about an older Kohler toilet that was both running and intermittently wouldn't flush. They replaced the flush valve and canister gasket which immediately stopped the running, and kudos to the technician who did it.
I discovered a bit later that the toilet still didn't always complete a full flush, sometimes taking 2-4 cycles to do it while holding the handle down the entire time, so I contacted United and provided them a video of the issue. They mentioned it would need a full toilet replacement which I wasn't surprised by.
The same technician came out a few days later, schedule permitting, and was able to get a new toilet purchased and installed quickly after taking measurements to ensure we had a similarly sized toilet to meet our preferences. Not only did this fully solve our issue, United was kind enough to discount the cost of the first visit. We're very happy with our new and admittedly much more efficient toilet.
Great service and good communication.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Chinchin L.
Aug 27, 2024
S A, thank you so much for your detailed and positive feedback! We're thrilled to hear that you had a great experience with our team at United HVAC Plumbing & Electric. We strive to provide prompt and effective solutions, and it's wonderful to know that the technician's work not only stopped the running issue but also led to a successful toilet replacement that met your needs. We appreciate your understanding of the situation, and we're glad we could offer a discount for the first visit. Your satisfaction is our priority, and we're happy that you're enjoying your new, more efficient toilet.
Your kind words about our service and communication mean a lot to us. If you ever need anything in the future, don't hesitate to reach out. Thank you for choosing United!
Best regards,
United HVAC Plumbing and Services - Jun 9, 2024
I wanted to wait to see if there is any issue or following up before I write this review.
Turned out it has been working well since.
They have a good system to follow up and keep track of things. They sent a last to spend a long time identify the problem, isolate the issue. Calling the manufacturer. Then they have the plumber came and did the work. They did offer free inspection but ended up never did. Which is fine with me. It was late anyway.
However, there were complications with the new unit. They couldn't get it to work and took almost a day and finally have to give up. Then an hour later, the boss, supervisor, the manager and the plumber all came at night and tried to figure it out and finally got it to work!
I didn't have the smoothest installation but I was very impressed with the effort and the attention and like half the company came to try to resolve it was impressive.
Price wise they aren't the cheapest but they are about middle in the range of all the bids I got. One thing is couple other very well rated company tried to sell me a few things that's not necessary.
When they come to replace the water heater,Helpful 4Thanks 0Love this 0Oh no 0Business owner information
Chinchin L.
Jun 9, 2024
Hello Mark, Thank you for taking the time to share your feedback! We're glad to hear that everything has been working well since the installation. Our team strives to provide thorough follow-up and effective issue tracking. We appreciate your understanding about the free inspection not being completed due to the late hour.
We apologize for the complications with the new unit and are pleased that our team's dedication, including the efforts of our boss, supervisor, manager, and plumber, ultimately resolved the issue. Your recognition of our effort means a lot to us.
We aim to offer competitive pricing, and it's great to know you found our rates fair compared to other bids. We're also committed to providing honest service without unnecessary upsells. Thank you for choosing us and sharing your positive experience!
Best regards,
United Plumbing - Thanh T.Hayward, CA1731852Jun 7, 2024
I am very surprised at how much care and professionalism was put into my house.
I needed a tankless water heater to be installed and after 4 quotes, United was the most affordable and most transparent in what work was needed.
They are extremely responsive to both phone calls and text. This is very refreshing since normally my miles have varied with different contractors and I have hired many.
There standard of work and focus on customer service was what set them apart. Alex and his crew was awesome and on two days they worked past midnight! (After asking for permission)
They were very transparent on what they were going to do with my project and discovered that I had a gas leak in my house pipes. (1966 house and the pipes looked old and rusty, something I confirmed from reddit that is consistent of needing repairs)
They gave me options on a quick fix and the more involved fix even though it gave them a headache and they lost time and money trying to make sure I was taken care of. (A job that was supposed to take one day ended up taking 3 because of the gas leak)
They are customer service focused and their work ethic is second to none (they hardly even took a break even in a heat wave!)
I appreciate their dedication and company culture. I hope they go far and I only wish bigger companies like Tesla can be like United in customer service. 6 stars if I could.
I read negative reviews saying the contractors didn't speak English but in my experience this does not matter. I've had contractors who spoke no English and those who were American and spoke perfect English and both have varied both ways in performance. It all boils down to how much they care and their work ethic at the end of the day. Even though the contractors didn't speak English well I enjoyed getting to know them with what English and non verbal communication we had. (I learned a lot about the countries they were from and a little bit about plumbing)
And honestly I like to support companies that support immigrants. It's hard enough for a immigrant to find a good job in the first place and it's good to see that opportunities such from such great professional companies like this one exist.
Would hire them again in heartbeat.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Joy R.
Jun 10, 2024
Thank you so much for your detailed and heartfelt review, Thanh! We're thrilled to hear that you were pleased with our service and the professionalism of our team. Alex and his crew truly appreciate your kind words, especially regarding their hard work and dedication. We're glad we could address the gas leak and ensure your home's safety. Your support for our commitment to customer service and our diverse team means a lot to us. We're delighted to have earned your trust and look forward to working with you again in the future. Thank you for choosing United!
Warm Regards,
United Plumbing and Water Heaters