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About the Business
Eat Well. No Compromises. Real food is born of goodness.¬¨'ĆIt's good to source fresh ingredients locally, sustainably, and ethically.¬¨'Ć It's good to create chef-crafted meals that are as nutritious and delicious as they are wholesome. Whether you're vegetarian, vegan, pescatarian, or a straight-up carnivore, we have a plate that you're going to feel good about eating. Oh yeah, it's also going to be delicious. And it's not going to break the bank.¬¨'ĆWe're about real food and nixing compromises you have to make to eat that way. If you're into the power of real food and being good to the world that made it,¬¨'Ćthen we're a place you're going to like.¬¨'ĆWelcome to our table.
Ask the Community
Q:
Do I have to make a reservation?
A:
No. You can walk in, order, and seat yourself.
Erica S.1 person found this helpfulQ:
What's your favorite cookie?
A:
The cowgirl oatmeal was recommended to me and is very good!
Taz A.1 person found this helpful
Recommended Reviews
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Overall rating
342 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- Deborah C.Mountain View, CA671832Jul 16, 2024
Um, it's been a long time since I have received such good customer service. Having walked into Urban plates at Santana row 5 minutes before they officially opened, not only did Angel greet me good morning, but he was so friendly in answering any questions I had about the menu, which was whether you can leave off the goat cheese on the beet salad (you can!)
Thanks so much for the fabulous customer service! You definitely don't get this type of service at the other Urban Plates locations!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Joe O.
Jul 18, 2024
Deborah C,
This experience is what we wish to create for all of our guests and so happy you enjoyed yourself at Urban Plates in Santana Row. We really appreciate the 5 Stars for the team and look forward to seeing you again.
Chef Luis Flores
Urban Plates Santana Row
Lflores@urbanplates.com - Jasmin F.San Jose, CA841Aug 14, 2024Updated review
An update on this, the store owner did reach out to me and made sure my refund was processed. Which I did get all my money back. And the chef Luis, also sent me a message. I will say, they made me feel better and I appreciate both of them reaching out to me. No longer a one star because the service and the fact that they fixed this for me made me wanna give them at least a 4 star because the food is good when you catch them on a good day.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Joe O.
Aug 14, 2024
Jasmin,
Thank you for taking the time to provide your feedback from your takeout experience on Friday. I sincerely apologize for your experience and us dropping the ball and not including your shrimp in your order. Your refund has been processed and I apologize if you felt that you were a burden, I assure you that you were not. I have emailed you directly and am hoping to hear from you soon.
Richard Moore
General Manager
Urban Plates General Manager
rmoore@urbanplates.comAug 11, 2024Previous reviewI work at the restaurant next door and wanted steak so I ordered the surf and turf online so it can be ready for my 30 min break. I came from my second job and hadn't eaten yet so I was starving. I was so excited because it's not my first time eating here. I absolutely love the shrimp and I always get the steak with that green oil sauce. (Forgot the name). Anyways, I go to pick up my order and I walk back to my restaurant to sit down and eat. I open the bag and the shrimp is missing and there was literally only 3-4 pieces of steak which were all over cooked.Now Don't get me wrong the cashier guy was completely nice. I let him know that the shrimp was missing and that instead of replacing it I'd like a refund because it was already taking up all my break time. He called over some blonde guy in a chef coat to do the refund, and let me tell you, he looked annoyed, which made me feel like a burden. He said I'd get my refund and I asked for some type of record or receipt for it and he took my email down and my last 4 numbers of my card. He said he couldn't do it in the front he had to do it in the back office since it was online. It's been two days, and I have yet to receive a refund, a email or a phone call. Such a disappointing experience.
- Chris J.Leesburg, VA01226Aug 12, 2024
To everyone who recommended the Moroccan chicken braise- you all are geniuses. Food was amazing- wonderful blend of braised chicken and semi sweet pumpkin in a delicious sauce. Service was extraordinarily quick, even near the end of the day. Seating was plentiful, both indoors and out.
Added bonus- for some reason all the dishes were a few dollars cheaper than what they were listed as online. A happy surprise Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Joe O.
Aug 13, 2024
Chris,
This experience is what we wish to create for all of our guests and so happy you enjoyed yourself at Urban Plates in Santana Row. We really appreciate the 5 Stars for the team and look forward to seeing you again.
Richard Moore
Urban Plates Santana Row
General Manager
rmoore@urbanplates.com - Cleo C.San Jose, CA66198186Aug 29, 2024
I've been a Plate Pass member for a few months l and go to Urban Plates often since I live walking distance from the restaurant. I've always had an decent experience, however, today's was not great. They recently raised their prices which is fine but for the amount of money I paid, I am disappointed--both with the quality and service. I ordered the steak plate to-go which is now $20.95.
1) Note: there were 2 parties after us in line. Both parties received their orders before ours. They were almost half way done before we got our order. We ordered at 1:35 pm got the order past 2:00 pm.
2) Four dry (nothing like the images) pieces of steak. 3 of the 4 were very small pieces (see image). Nothing compared to the previous times that I've ordered. The Mac n cheese was also very low.
3) My bf went to check on our order after 25 minutes of waiting. He stood next to the back kitchen area. One of the workers walked up to him, gave me a very rude look, and asked, "uhhhh, what are you doing here?" When we told him that we had been waiting for nearly 30 minutes and that the other parties already received their meals, he gave us an annoyed look and didn't say anything.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Joe O.
Aug 30, 2024
Cleo,
My sincerest apologies for your lunch experience at the Santana Row location. I really appreciate your feedback and I will be taking it back to the team and it will be used as a coaching tool for us to improve. I certainly hope you give us another try, as you know this experience sounds to be a bit out of "the norm" for us. I trust your next experience will be up to your, and our expectations. Please don't hesitate to reach out to me directly to discuss further.
Richard Moore
Urban Plates Santana Row
General Manager
rmoore@urbanplates.com - Aug 18, 2024
I haven't been to Urban plates in ages, last time was in San Diego. I typically order their main dishes and sides, but this time I wanted something else that is veggie based. I ordered their Beets Avocado Plant Based Bowl, it was filling enough for me though there wasn't that much in it. I liked the quinoa, beets and avocado. Nice addition of the pickled onions.
One of the items I've always liked from Urban Plates is their mango tart slice. It did not disappoint this time, not too sweet, mangoes were ripe and a tad bit crunchy which gave nice texture. I love the cream with the tart and the shell.
Overall, good experience considering I had this all delivered.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Joe O.
Aug 20, 2024
Amanda,
We are so glad you enjoyed everything at Urban Plates in Santana Row and thank you for sharing your review.
Richard Moore
Urban Plates Santana Row
General Manager
rmoore@urbanplates.com - Aaron A.Sunnyvale, CA0667Aug 14, 2024
- Grumpy person taking the order
- Moroccan chicken plate arrived cold
- The chicken inside was with lots of fat
I do not recommend this placeHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Joe O.
Aug 15, 2024
Aaron,
I sincerely apologize for your experience at our Santana Row location. I assure you I will be following up with the team regarding the "grumpy person" in front and find the cause of the cold Moroccan Chicken. I appreciate you taking the time to leave your feedback as it will be used as a coaching tool for us to improve. Please do not hesitate to reach out to me directly with any further information you could provide regarding your experience at rmoore@urbanplates.com. Really hope you give us another try and I expect your experience will be up to your, and our, expectations.
Richard Moore
Urban Plates
General Manager Santana Row
rmoore@urbanplates.com - Aug 21, 20241 check-in
Healthy & hearty food choices ranging from entrees, bowls, sandwiches & salads to cakes & better fountain sodas. Casual yet pleasant environment. Order at the front counter to pay and the servers bring your food and will clear the table too. I had the grass fed steak salad, which had good quality beef perfectly cooked and medium rare. It's not the largest portion of beef but it's enough for lunch. The salad greens are perfectly dressed and seasoned. It comes with a grilled slice of sour dough bread which was on the burnt side but I ate it anyway. I had the diet cola and also tried the pineapple cream soda which was tasty.
Helpful 1Thanks 0Love this 1Oh no 0Business owner information
Joe O.
Aug 22, 2024
Lucy,
We are so glad you enjoyed everything at Urban Plates in Santana Row and thank you for sharing your review.
Richard Moore
Urban Plates Santana Row
General Manager
rmoore@urbanplates.com - Jul 10, 2024
As someone on a macro plan, finding a restaurant that offers detailed nutrition facts and healthy options is a game-changer. Urban Plates is a fantastic find! They offer grass-fed steak and cage-free chicken on their menu--something most places don't have.
Grilled Grass-Fed Steak - The steak was perfectly cooked and flavorful. The harissa lime cauliflower was a tangy and refreshing side that paired beautifully with the steak, almost like kimchi does with KBBQ. The rice pilaf was a great, healthy source of carbs to the meal.
The service was top-notch, and the staff was friendly and knowledgeable about the menu. Urban Plates truly understands the importance of providing quality, nutritious meals. I'll definitely be back!Helpful 1Thanks 1Love this 1Oh no 0Business owner information
Joe O.
Jul 13, 2024
Felicia, Thank you for the 5 star review. We love hearing from our customers, especially when our food connects with them. Hope to see you again soon. Cheers, Chris McGrail General Manager Urban Plates Santana Row.
- Jun 29, 2024
Great prices, choose 1 protein option and 2 sides! We came on a Friday evening and decided to order takeout with dining in. Everything was great but the wait time was longer than expected. It seemed like they prioritize dine in tables than takeout. There are tons of space indoor and outdoor seating.
I ordered - Garlic Shrimp W. Parmesan butter, Roasted Mushrooms W. Garlic Parmesan Butter, and Roasted Brussels Sprouts W. Balsamic Glaze.
Mushrooms - beautifully coated with garlic and not too overwhelming
Brussels sprouts - personally FAV. Soft, flavorful, and well done
Garlic shrimp - grilled, tender, and delicious!Helpful 0Thanks 0Love this 1Oh no 0Business owner information
Joe O.
Jul 1, 2024
Veerawan T,
We are so glad you enjoyed your everything at Urban Plates in Santana Row and thank you for sharing your review.
Chef Luis Flores
Urban Plates Santana Row
Lflores@urbanplates.com - Jun 20, 2024
The good:
I pre-ordered a full Hummingbird cake here for my grandma's 104th birthday. I love how there are real flowers on top and I love the nuts in this cake. The cake is a southern pineapple banana cake but for some reason tastes mostly like carrot cake. In fact, when I got it at a different Urban Plates location the worker told me it was carrot cake. The workers were super friendly and greeted me immediately when I came in.
The bad:
The cake is a little too sweet. It took me very long to find parking when I came on a Saturday afternoon.
The interesting:
This is a Southern California chain restaurant with a casual ambience and a wide menu that offers a lot of healthier options. They also sell cake slices.Helpful 4Thanks 0Love this 4Oh no 0Business owner information
Joe O.
Jun 21, 2024
Brenda, Thank you for trusting us with your Grandma's 104th Birthday Cake. We are grateful you thought of us. All our Desserts are made from scratch. I hope she and your party enjoyed it. Chris McGrail General Manager Urban Plates Santana Row.
- Jul 27, 2024
If somebody told me earlier that chicken tastes great with pumpkin...I would be like - Bleh! No way! But that Morrocon braised chicken curry with pumpkin changed my perspective and tastebuds. Urban plates has mastered this flavorful dish and the rustic bread plus mashed potatoes combination is pretty insane. Chicken tortilla soup for $5 is a steal. And the Grilled chicken Caesar salad is so refreshing! Modern decor and great service. It's my go to place nowadays for quick yet healthy food. Plus pro tip - Buy that chilled iced white chocolate mocha from the Starbucks Nextdoor and take your meal to the next level! lol!
Highly recommendedHelpful 0Thanks 0Love this 1Oh no 0Business owner information
Joe O.
Jul 30, 2024
Sudesna, Thank you for the wonderful review. We appreciate you sharing your experience and look forward to having you back soon. Chef Luis Flores, Lflores@urbanplates.com