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“Now Luke works at the Escuela location most days and we talk like friends.” in 6 reviews
“It's in a great location too, right off of El Camino and Escuela Ave.” in 2 reviews
“Fast, friendly, and family owned quality dry cleaning located really conveniently off El Camino.” in 4 reviews
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About the Business
Business owner information
![Photo of Eugene J.](https://s3-media0.fl.yelpcdn.com/assets/srv0/yelp_styleguide/bf5ff8a79310/assets/img/default_avatars/user_medium_square.png)
Eugene J.
At Vogue Cleaners, it is our objective to become a leader in our market by providing affordable, quality service and customer care. We use new products that are Eco-friendly, exceeding our customers' expectations. Don't worry, we still stick to some old(but good) methods as well. But most importantly we put quality and pride to everything we do, and we will care for your clothes like it is our own. Our specialties are wedding gowns, anything fabric from leather to silk, wash and fold, laundry, comforters, blankets, all sorts of alterations and more. We do not charge extra for one day/earlier service, because we understand how busy everyone is. We will continuously improve all of our innovative processes to provide innovative that increase satisfaction, quality and value for our customers. We pride ourselves in maintaining our commitment to our customers and the community while providing a safe, enjoyable and environmentally responsible workplace for our employees.
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112 reviews
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- Bryan B.Sunnyvale, CA111528415Feb 28, 2024
Fast, friendly, and family owned quality dry cleaning located really conveniently off El Camino. Easily a 5-star place.
I came here for the first time on Tuesday to dry clean 4 suits, 3 dress shirts, and a tie for a last-minute trip with an expected turnaround time of Thursday. Luke was so friendly and welcoming in handling my dry cleaning. Once done, I received an automated text message the next day that my clothes were ready to pick up early. Everything was perfectly cleaned, pressed, and folded.
I can't recommend Vogue Cleaners highly enough and they're now my go-to place.Helpful 1Thanks 1Love this 2Oh no 0 - Aidan D.Irvine, CA1892Jul 22, 2024
Update: The owner's reply below further shows their arrogancy and disregard of truth.
I only asked them to redo my laundry once, which is my tie in this case. Youjin may argue that I also asked him re-press my suit, but that was just a reminder and I indeed paid for it (I wore it for couple weeks) -- I have receipts to prove this. Besides that there was no other "redo".
Youjin mentioned I "talk down to staff" and "lie". What's interesting is that this place actually has video recording. Youjin sent me the clip yesterday in which showed that I was friendly and told them I only "found out on Thursday coz I needed to wear it on Friday".
The owner himself proved my point that you really should not do business with them.
To Youjin: I think everyone reading this will be more convinced if you can show evidence to your point. I am afraid that the more you say the more harm it would do to your cleaner. Your reply about I "talk down to your staff" and "lie" can actually constitute defamation under CA law -- I happen to be a prospective lawyer and I can show you my credential if you think this is still a "lie".
-----------------------
To Fellow Customers: THEY DON'T DESERVE A HIGH REVIEW SCORE. DON'T EXPECT THEM TO CONCEDE THEIR FAULT AND BE PREPARED TO BE DISALLOWED TO GO THERE AFTER YOU POINT OUT THE ISSUE. The staff members can be very passive-aggressively disrespectful, and they will choose to judge you rather than say "no" to your special request, even though you asked them nicely. THEIR CUSTOMER SERVICE IS AWFUL. THEY ASSUME YOU WANT TO TAKE ADVANTAGE OF THEM DESPITE HAVING NO PROOF.
I would also add the fact that this is my first and only nagative review because I really cannot tolerate this happening to me and to anyone.
Here is my story:
On July 13 I picked up my suit and ties from them. I didn't check everything -- as I usually trusted their service - until I found my tie's interlining was inappropriately pressed on the evening of July 18, making the end of my tie looked wrinkled. That's the only tie I have, and I needed it for a meeting on Friday, so I wore it a bit. The next day I went to them and explained the situation. When I picked up my tie today, the staff told me they would refuse future service for the following reasons: 1. I caused the tie issue and I lied to them, and 2. I asked for rush services too many times. I was literally shocked as I have been doing business with them for a long time, and I always thought people there were friendly. This is the first time in my life that I have been accused of such things. I told them they were closed when I found out the tie, and said I had lots of meetings, interviews and travels recently - still I always asked them nicely in advance and they always agreed. They kept refusing to apologize and my future business, and responding to my explaining with a "whatever" attitude.
To Management at the Vogue Cleaner: 1. I DIDN'T LIE TO YOU. I've paid you so much money so WHY SHOULD I TAKE ADVANTAGE OF A $5 TIE PRESSING? You can ask questions, BUT YOU DON'T HAVE THE RIGHT TO DEFAME ANYONE AND SAY UNCORFIRMED BIAS. 2. If you are not comfortable with getting things rushed, EXPRESS IT TO YOUR CUSTOMERS! IT IS YOUR RESPONBILITY TO GET THINGS SORTED OUT, AND DON'T BLAME CUSTOMERS FOR LETTING YOU GET BUSY.
I don't recommend anyone going to them at all and I will submit my complaint to BBB and CCAPA.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Youjin J.
Jul 23, 2024
Hi Aidan,
I simply said we wouldn’t be the best fit for you as a dry cleaner. I tried to be as courteous and cordial as possible during our interactions. Like you’ve mentioned, we’ve accommodated every special request and have given you the benefit of doubt every time you asked us to redo something, without charge. We happily obliged. What we’re unwilling to do is allow someone to be disrespectful and talk down to our staff, lie, and demand keeping you as a customer. You have liked our services in the past and your only complaint of us seems to be about us refusing to service you in the future. Obviously, you have the right to write a review of us and express how you feel, as we also have the right to refuse service to any customer. - Brian S.Plaza Del Rey, Sunnyvale, CA038Jul 24, 2024
How can you not love this place? Of course the service is more than perfect, but these two energetic and friendly two brothers make me come back to this place without a doubt. God bless the business and these two awesome owners!
Helpful 0Thanks 0Love this 1Oh no 0 - Sep 15, 2023
They were able to clean my husband's suit in one day for a good price! I forgot the exact cost but around $30 for a 2 piece suit. We dropped it off Friday afternoon and picked it up Saturday afternoon. Service is friendly!
Helpful 1Thanks 0Love this 1Oh no 0 - Jeff W.Los Altos, CA127Jun 18, 2024
Good people, quality service! I took a nice suit in for cleaning, along with my wife's dress. They did a fine job.
Helpful 0Thanks 0Love this 0Oh no 0 - Sandra R.Saratoga, CA133May 7, 2024
Vogue Cleaners is simply outstanding, especially for last-minute uniform cleaning! They've become my go-to for uniform care because of their consistent high quality and welcoming service. No matter the task, they handle it with professionalism and a genuine smile. Vogue Cleaners has truly earned my trust and loyalty as my only choice for dry cleaning services!
Helpful 0Thanks 0Love this 0Oh no 0 - Renea H.Kingston, PA2062Jan 24, 2024
I was in a pinch and this was my first time at Vogue cleaners. I am very happy with the quick, quality dry cleaning service!
Helpful 0Thanks 0Love this 0Oh no 0
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