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Review Highlights
“I regularly took shirts and jackets to Axess over the course of 18 months, and always had good results from them.” in 105 reviews
“Michael and crew have created a very professional service company oriented on customers and convenience.” in 115 reviews
“Thus far, very happy with quality, the fact that they are GREEN, affordable and convenient with their delivery system.” in 13 reviews
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About the Business
Business owner information
![Photo of Michael B B.](https://s3-media0.fl.yelpcdn.com/buphoto/ZKmeYXgHmeoltLFjl6JKNA/90s.jpg)
Michael B B.
- What do we do Laundry & Dry Cleaning with Delivery WashMix gives its customers twice the service and acceptance as other service providers.
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Ask the Community
Q:
Do you dry clean goat leather jacket?
A:
No answers yet. Answer this questionQ:
Hi, can you send me a quote for dry cleaning a wool coat? Thanks. Diana
A:
Hello Diana We are a full service garment care provider and yes we do every fabric Pls visit our website as well… more
Michael B., Business Manager
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Overall rating
286 reviews
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- 2033103Jul 26, 2024Updated review1 check-in
I've written previous reviews for WashMix ( previously Axcess) but had to give a quick shout out today. I forgot to put out my pickup this morning and they could easily have skipped my house but THEY DID NOT. They rang the bell and patiently waited while my daughter called me and got our pick up together. Top notch company, HIGHLY RECOMMEND!
Helpful 1Thanks 1Love this 1Oh no 0May 6, 2020Previous reviewI can't say enough good things about Micheal and Axess Cleaners. He is very responsive, items are done well and timely. It's so nice to have your dry cleaning delivered at no extra charge!
Before Covid my husband was leaving on a weeks long business trip and we forgot to drop off his drycleaning. I contacted Micheal and he was able to get my husbands shirts done rush for a Sunday drop-off before he left early Monday morning.
Not many place will go the extra mile for their customers like Axess Cleaners does.
Can I give 6 stars! - Natasha E.San Francisco, CA1712418Nov 17, 2023
Finally! A dry cleaning experience worth writing a review over. WashMix in Mountain View deserves a five-star rating! Their exceptional service included a thorough cleaning of my comforter and white pants (and you know those white pants can be tricky!) The added convenience of free delivery made the experience even better. WashMix has that mom-and-pop atmosphere, blended with a modern touch, which sets them apart. When I walked in the store I immediately felt like the owner was like my own dad, just trying to help me out. Nowadays we lose sight of the importance of human interactions! I highly recommend WashMix for their quality and customer-centric approach.
Also side note you can grab coffee, sushi or Mediterranean food as it's right next door! One stop shop for errands is always a win !Helpful 0Thanks 0Love this 1Oh no 1 - Jim P.Kansas City, KS611Jan 3, 2024
Washmix is a great service. They are reliable, convenient, and competitively priced. I use them for everything. No more hauling my clothes to the cleaners!
Helpful 0Thanks 0Love this 0Oh no 1 - Dec 8, 2022
Tried this place for dry cleaning and they were honest AMF could manage my expectations well rather than over promising and under delivering. I appreciate that in a business.
Good news, they were able to get the coffee stain in my off white dress out! I don't get much dry cleaned, but I'll come here again if I do.Helpful 1Thanks 0Love this 0Oh no 0 - 杨Palo Alto, CA022May 18, 2023
Avoid this place at all cost. Charged me $50 then totally ruined my genuine suede jacket and said it's "not their responsibility".
Be aware they will ask you to sign a "release" with nothing printed out for you to review. Then they will say it means you agree if anything goes wrong it's none of their business.
Ridiculous and I'm pretty sure it's illegal.
Last but least, they will trick you that "our boss will call you to settle it", but NO ONE EVER called me.Helpful 3Thanks 2Love this 0Oh no 1Business owner information
Michael B.
Jun 14, 2023
To ALL NEW CUSTOMERS please review our response and take advantage of a special offer that I will personally present to ALL NEW customers who read this post.
Such occurrences is due to the natural leather (suede) showing marks from the process of LEATHER CARE. It’s a Part of-the process.
This is a rare occurrence that is in fact EASY to fix.
The customer had unfortunately picked up the clothes and although I had reached out to her via TEXT and CALL to indicate that the order is NOT DONE, she did NOT respond to any of our requests. We advise any customer to always reach to the appropriate shift supervisor should anything come up vs. reverting to the review sites. We NEVER not fix any situation on hand - even if we are in the wrong.
This said, ALL NEW CLIENTS will receive a special 15% on ALL LEATHER work so that you can try for yourself.
We have been in business for over 20 years and pride ourselves in providing the absolute best service. We are also a recipient of multiple awards by the cleaners association.
To review the offer TEXT the operations manager (Michael) at 650-533-5127.
Thank you
Michael
Operations Manager - Pamela W.Palo Alto, CA1083Apr 6, 2023
Have been using WashMix for a few months now. Highly recommend. They respond quickly and it's text-based. The bags they leave behind are high quality and reusable. Garments look great.
I am a frequent and last-minute traveler and on the occasions when I needed a special turnaround, Michael, whom you can reach by a separate email/text/phone is a real person who provides excellent options to getting it done on your time frame.
door to door drop off is SUCH a privilege these days - They save me at least an hour each week and that alone pays for any cost difference.Helpful 0Thanks 0Love this 0Oh no 0 - Abdalla E.San Jose, CA13153Jun 4, 2023
Michael and his team at WashMix are excellent from start to finish. We have been very happy with their professionalism, responsiveness and excellent customer service. They have an automated system where you can request pickup and are very consistent with the drop off and pickup days and times which make your lives much easier with planning your laundry days.
I highly recommend you sign up for their Platinum tier so that you can reap the benefits of lower costs per service and also get money back at the end of each quarter which is really cool.
Their wash and fold laundry service has been seamless and they've made our lives much easier. The costs along with the convenience of their services make this worthwhile. The clothes come back super clean, neatly folded and so easy for you to organize.
Michael is a pro. He has been extremely responsive and answers all your questions patiently and thoroughly.
This is THE best laundry service provider in the area. We highly recommend them.Helpful 0Thanks 0Love this 0Oh no 0 - Marina A.Salinas, CA014Nov 10, 2023
I don't think I will return anymore to this place - customer service is much worse than it was in the past.
Helpful 1Thanks 1Love this 0Oh no 0Business owner information
Michael B.
Nov 17, 2023
Hello Marina
I hope this message finds you well. Thanks for sharing your experience with us here.
I am surprised to see this as I am unaware of any situation that is attached to your name. Please do contact me and let me know what is it that has gone wrong for you and what I can do to help.
CS@WASHMIX.COM
OR CALL OR TEXT 650-533-5127 - 5999444Dec 21, 2021
Great place with professional service. I was going to get my suit tailored for my sister's wedding, but wanted a professional opinion on the fit first. Michael was very attentive and most importantly, honest. We shortened the pants but decided against the suit jacket as it would be costly for such a minor alteration (about 1 inch). He said he was more than happy to do it but wanted to let me think it over since whether he took 1 or 2 inches off, it would cost me the same because he had to remove the lining.
Overall, amazing experience and thankful for Michael's help!Helpful 0Thanks 0Love this 1Oh no 0Business owner information
Michael B.
Dec 30, 2021
Ritchie,
Thank you for your kind words regarding your most recent visit to our store. I do recall your order very specifically and I am glad you made the right decision that best suits you.
Looking forward to the future services and your visits
Thank you
WashMix Management - Jay T.San Francisco, CA15091130Mar 3, 2023
WashMix is an excellent choice for anyone seeking reliable and high-quality laundry and dry cleaning services. One of the most notable benefits of using WashMix is their super responsive customer service, which ensures that all inquiries and concerns are addressed promptly. Additionally, the company consistently provides on-time pickup and deliveries to your door, making the process of doing laundry and dry cleaning convenient and hassle-free. Perhaps most importantly, the quality of WashMix's services is consistently high, ensuring that your clothes are always returned to you in excellent condition. Overall, I highly recommend WashMix laundry and dry clean company to anyone in need of dependable, top-quality laundry and dry cleaning services.
Helpful 0Thanks 0Love this 0Oh no 0
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