West Marine

Fast, friendly service. Great products and variety. My first time to this location today and it was a pleasant overall experience.

My brother loves this spot. Always coming here for sailboat stuff - therefore I knew this place existed and when I had a project that required high quality rope that was resistant to sun I knew the best possible place to go.

People working here were quick to jump into action to help me. Wasn't exactly sure what type of rope to pick since there was endless variety and had some help with that.

Got the rope cut to length and even had the ends fixed so that they don't fray. They've got a neat little deal for doing that including a tiny vent fan. Very impressive.

Project went well and I am very confident I got the best material possible to get the job done right.

I wouldn't shop here if I was a bank fisherman. They never have much besides a good variety of hooks. Everything is super expensive even compared to local bait shops. There's a Chicano that works there in the fishing department about 30 ish, He is hella arrogant with a bad ego to him... and I'm Chicano myself. I prefer the local bait shop on 14th ave in Oakland. Cheaper and more stuff

People are pleasant, store was stocked with everything we needed. Only reason I gave it 4 stars and not 5 was because when purchasing my item it said it was on sale but didn't ring up with sale price, so took about 10 extra minutes to get that figured out, Not that big of a deal but having a big family and kids at checkout is stressful when they are touching everything and want to leave.

When I am in a pinch west marine always has what I need

Sales are not bad too!

Love looking thru the isles.

I came here to buy some fishing gear, as many other local bait shops are unfortunately closed during COVID-19. This West Marine location had a great selection of fishing gear, including frozen bait (both bagged and tray), lures, and various other tackle. Prices were very reasonable for bagged bait ($5). Clean store.

They limit the number of customers that can be in the store at once during social distancing but I didn't have to wait at all coming in around 3pm on a Friday.

I feel like I gotta give some props to my man Paul. Sure, he may not be the grizzled old veteran who knows it all. You know how you get there? Putting in the work. He's been friendly and helpful every time I visited, as have the rest of the staff.

What happened to West Marine. The staff is openly hostile to customers. The clerk, whose name was unreadable due to the badge being printed upside-down, was rude from the moment I walked in.

Many businesses are having a hard time finding employees right now but how hard is it for a person to be nice when they're taking your money?

There used to be 3 West Marine stores in Alameda. Now there's only one. Can the company really afford to hire In-n-Out rejects?

From now on I'll do my shopping for marine supplies at Swenson's Marine. Swenson's has much more stock, knowledgeable staff, and people that understand the term customer service.

I received a call from West Marine corporate, about my experience. Their employee told me they were sorry for the incident. They asked and fully listened to my experience at their store. I do believe that how I was treated is not in alignment to how West Marine wants to treat their customers. I also feel that some of what the clerk said to me is not West Marine policy. It was a bad in-store experience. After my conversations with WM corporate I felt that West Marine, as a larger organization wants to treat their customers well. They went out of their way to make it right. I am grateful that they reached out and took the time to amend a bad situation and turn it around. I am not sure what happened at the store? I do hope that my local store will reflect the larger WM corporate culture next time I attempt a visit. THANK YOU!

Their salesperson name Paul is a disaster for this store. He is the worst salesperson I've ever seen in my life. Any question you ask him, he would mock you first before he gives you the answers.

This was my third time ran to this guy and saw a ridiculous customer service. I would never go there again.

Lastly to those who hired him:
I see so many bad reviews for your store and 99% is the service Paul provides to your customers, he is the downside to your P&L I clearly see that.

Went last saturday to pick up a marine battery....asked the employee where to find them and she told me on aisle 8'ish ...they were'nt on aisle 8 ...but on a end cap ...I stood there for several minutes cause I was'nt sure which one to get ...two employees pretty much right next to me and never acknowledged me ...there were 3 customers total in the store...terrible service. Walked out and spent my money at Oreilly's.

That said they have a very nice store with a great assortment of boating accessories,clothing,tackle,coolers,etc. I'll wait a while and try again ...out of the gate not great,