Review Highlights
“Ok, so let's get the nasty stuff out of the way first: a lot of people pun this place "Whole Paycheque".” in 2 reviews
“car. I am so impressed by the compassion and help that all of the Staff in the Avenue Road store showed I am telling everyo” in 3 reviews
“It's like Loblaws compared to No Frills, where Whole Foods is compares to Fiesta Farms.” in 10 reviews
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About the Business
At Whole Foods Market, we're a grocery store with something for everyone. Easy meal solutions. High quality standards. Local, organic and non-GMO choices. Paleo-friendly, vegan, vegetarian and special diet options. Baked goods, fresh salads, flowers, coffee and more.
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Overall rating
175 reviews
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- Laura C T.Toronto, Canada1631185881Mar 22, 2010
I love browsing around Whole Foods, but have a very difficult time trying not to spend. Yes there are organic foods here, and unique foods that you may not have ever seen before, but it's really hard to distinguish what's worth buying and what's not.
Some things are overpriced, but some things are unique enough to warrant it. But do you really need the item?
I would say the same thing about Pusteri's or any other gourmet store.
If you're looking for organic foods, The Big Carrot on Danforth also serves the same purpose.Helpful 1Thanks 0Love this 1Oh no 0 - Joyce L.Woodbridge, Canada141115Aug 24, 20241 check-in
I would go back to get the mac and cheese again! It was creamy and all around perfect! The baked chicken on the other hand was dry and really hard to eat and the green beans were on the raw side. Decent snack for when I was starving.
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Customer Care
Aug 25, 2024
We're so sorry you were disappointed on your recent visit, Joyce. Please visit http://wfm.com/help to send us further details and our team would be happy to review your feedback.
- Alex N.Carpinteria, CA049Feb 12, 2024
If I could rate this store a -5 (MINUS FIVE) stars for customer service at the front desk, I would. I'm a frequent shopper at Whole Foods, both in Canada and the US, and I've generally had positive experiences. However, my recent encounter at this particular location left me extremely disappointed.
I purchased two pieces of Beef Chuck Short Rib, approximately 1 lb. Upon opening the package at home, I discovered that one of the pieces was almost entirely fat (see the photo for reference). Naturally, I returned to the store to address the issue.
I approached a gentleman named Brendan or Bredan at the front desk and attempted to explain the situation. However, instead of listening to my concerns, he repeatedly questioned my knowledge of beef short ribs: "Are you familiar with Beef Short Ribs?" Bro, I am sorry for not being a butcher, but you butchered our conversation. Despite my attempts to engage in a constructive conversation, he seemed disinterested and unwilling to acknowledge the problem.
Eventually, I received a refund, but the lack of empathy and understanding from Brendan/Bredan was disheartening. However, my experience with the staff in the meat department was a stark contrast. They were incredibly helpful, understanding, and went above and beyond to rectify the situation. I was even offered 1 kg of beef ribs for free as compensation.
I appreciate the efforts of the meat department staff in enhancing my overall experience, but the dismissive attitude displayed by the front desk personnel is something that needs to be addressed by management. Customer service should be consistent across all departments, and unfortunately, my encounter with Brendan/Bredan fell far short of expectations.Helpful 0Thanks 0Love this 0Oh no 1Business owner information
Customer Care
Feb 13, 2024
Thank you for bringing this to our attention, Alex. We are sorry to hear about your recent visit to our Yorkville location. We apologize for the inconvenience and will be sharing your feedback with the store and our internal team for further review. We appreciate you stopping by and hope to make your next visit a better experience. Please feel free to contact us directly at wfm.com/help with any additional details.
- Kelly M.San Francisco, CA07Jun 3, 2024
This Whole Foods is a mainstay in Yorkville - it has all I need, the staff is solid and location is perfect.
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Customer Care
Jun 4, 2024
Thank you for all the love and continued support, Kelly! Your feedback means a lot to us, and we cannot wait to make your next visit another 5-star experience.
- alfred l.Burnaby, Canada0131Feb 17, 2024Updated review
Security guards and staff keeping a watchful eye on customers while they check out and bag their own groceries. Dystopian. Ironic since Whole Foods are the actual thieves with prices higher than anywhere else. I suppose the next 'improvement' they could implement is have customers collect their groceries off the truck in the loading bay. Thankfully i have many other options in my neighborhood: Fiesta Farm,ms, Summerhill Market and Eataly
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Customer Care
Aug 18, 2020
Hi Alfred, we are sorry to hear that your experience was less than five stars. Please visit http://wfm.com/help to send us further details.
Jan 16, 2024Previous reviewSecurity guards now?!?! I take it the self serve checkouts have lead to increased theft so this is the brilliant solution.
So not only do I checkout and bag my own groceries, I get to do so under the watchful eye of menacing security.
What an absolutely horrendous and dismal shopping experience.
I used to adore WFM now i pray for its bankruptcy.Dec 22, 2023Previous reviewHow far WFM yorkville has fallen since they first opened. They actually had a wood burning pizza oven. long gone. An espresso bar....Replaced with a self serve dispenser complete with flies buzzing around in the warm weather. In house gelato. Gone. A breakfast hot bar...gone. ( still some dried out rubbery scrambled eggs though)
Many of the prepared items contain unhealthy canola oil and are cheaply prepared. Those sandwiches are pathetic.
Good luck finding someone working the stirfry bar.
Three times I've bought the shrimp sushi and the tail was still on the shrimp. Never again.
The quality has gone down faster than the prices have gone up.
Most recently we can now check out and bag our own items. Great.
I'm sure there are additional deficiencies I'm overlooking.
Anyway, my new market is anything but Whole Foods. - Andre M.Old Toronto, Toronto, Canada01Mar 4, 2024
Service is good. Ambiance and food are not. Lot s of dogs walking around the store and food areas sniffing and scoffing. I stopped going there, there are other alternatives
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Customer Care
Mar 5, 2024
Thank you for bringing this to our attention, Andre. We apologize for the inconvenience and will be sharing your feedback with the store and our internal team for further review. We appreciate you stopping by and hope to make your next visit a better experience. Please feel free to contact us directly at wfm.com/help with any additional details.
- M Y.Old Toronto, Toronto, Canada012Apr 25, 2023
I USED to shop here...not anymore!
Staff are RUDE and so called customer service is worse. Nasty attitude with mediocre and over priced food.
NO thanks!
NEVER again! This is not just me. I've spoken to several people about how bad the attitude from staff is. Everyone carries organic now. WF has no more cachetHelpful 2Thanks 0Love this 0Oh no 0Business owner information
Customer Care
Apr 26, 2023
We apologize for the experience and will be sharing your feedback and thoughts with our internal team for further discussion and review. Thank you for bringing this to our attention, we hope to make your next visit to any of our locations in the future a better shopping experience!
- Jan 16, 2022Updated review
This location of Whole Foods is very convenient to get to because it's right in Yorkville, and only a stone's throw away from the Yonge-Bloor or Bay subway station. It's also walking distance from downtown or financial district. The selection of items is pretty complete and comparable to the other Whole Foods locations throughout the GTA. They have a pretty big salad and hot food bar, and a wide selection of ready grab-and-go foods including salad bowls, sandwiches, sushi, and various other healthy options. They're also environmentally friendly, as their containers and packaging are all either recycleable or compostable.
Helpful 1Thanks 0Love this 0Oh no 0Jan 2, 2020Previous reviewWhole Foods is one of my favourite grocery store chains for a number of reasons:
1) Wide variety of vegan, vegetarian, and organic products
2) They sell products that are not commonly sold in any other supermarket chains, e.g. various plant-based milks such as oat milk, chickpeas & flaxseeds milk, etc.
3) High quality and fresh products - you get bang for your bucks
4) The self-serve hot buffet table and salad table are large, and they carry a lot of healthy & delicious items. Although it's on the pricier side compared to other grocery stores offering hot food & salads sold by weight (such as Longo's), the taste and quality of the food at Whole Foods are top-notch.
5) The ready-to-go meal sections contain a wide array of items: sushi, Asian-inspired fresh wraps and rolls, plant-based patties, soups, fresh salads, the list goes on.
6) Pleasant shopping experience
7) They take a serious stand when it comes to environmental sustainability: the availability of actual bowls and utensils (not one-time-use), recycleable and compostable utensils and packaging, no single-use plastic bags, local, plant-based, and organic products, etc. - Kev T.Mississauga, Canada07Mar 10, 2023
I like the food, the prices... meh... but above all what I don't like about this store is the blatant hypocrisy. They boast "customer service", or along the lines of "service with a smile" (so to speak), but it is anything but. I recall speaking with a Lisa McCallister who was not exactly pleasant to talk to. Then at the end of one aisle, I heard her shouting and screaming something incoherent, and then inciting other co-workers to join her. They looked down the aisle at me and joined her in mocking and laughing at me. I don't know what the hell this was about, but it was very, very immature and unprofessional. Hardly the customer service they boast about. She was practically screaming like a banshee. I won't shop here ever again. Thank you Lisa McCallister for showing me the error of my ways.
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Customer Care
Mar 11, 2023
Hi K T, we're sorry to hear your experience was less than 5 stars. If you're open to discussing your experience further, please feel free to contact us at http://wfm.com/help with any additional details.
- Alice A.Toronto, Canada265Feb 2, 2022
The only store worth buying groceries in. Farm boy pretends to be quality but it is not even close. Lots of food with artificial ingredients whereas Wholefoods only sells food without artificial crap. You can taste difference. No quality baked goods at all at Farm boy. Read the long list of chemicals in their muffins and cakes. And Farm boy, Sobeys or Loblaws is more expensive! Anytime I go to these stores I walk out with next to nothing. Not even a decent bread. No the sourdough at Loblaws is not great. Anyone that raves about it just has not tried quality bread. The list goes on and on. Cumbraes and Healthy Butcher are great places for meat.
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