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Color-separated Fold
Commercial Laundry Services
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Reduced Heat Dry
Review Highlights
“Our washing machine just broke, so I came to WiFi was and was so impressed by how clean and inviting a laundromat can be.” in 21 reviews
“My washing machine has a problem of unknown proportions so I brought three bags of wet washing here last Monday.” in 3 reviews
“Went camping and had a large tent and comforter that needed a good cleaning that our home washer couldn't handle.” in 5 reviews
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About the Business
Business owner information
![Photo of Drew W.](https://s3-media0.fl.yelpcdn.com/assets/srv0/yelp_styleguide/bf5ff8a79310/assets/img/default_avatars/user_medium_square.png)
Drew W.
Full service and self service Laundromat at the Grapevine Center in Cotati. WiFi Wash offers all new, eco-friendly top-rated self-service washers and dryers in a clean, comfortable and relaxing environment. WiFi Wash also offers a Wash 'N' Fold service for busy customers and commercial laundry services for small businesses. WiFi Wash offers new state-of-the-art Speed Queen® front load washers which use less energy, water and detergent, are gentler on fabrics, and extract more water so laundry dries more quickly. All their equipment is all new environmentally friendly top-of-the-line equipment and can accommodate from one to eight loads, allowing customers to wash and dry oversized items like comforters, curtains and sleeping bags. High efficiency low emission boilers were also installed, adding to their environmentally friendly credentials. -Drop and wash full service -Self service
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Overall rating
78 reviews
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1 star
- Molly H.Campbell, CA045Aug 16, 2024
Amazing experience at this laundromat. The attendant, a lovely woman, was so dang friendly and helpful. When I arrived with my mountains of bedding for my annual wash-a-thon, she directed me to the best washers for my needs, which she had just cleaned out, and then gave me advice on how many blankets/comforters/rugs to put into the washer.
Any time I had a question, she had an answer and it was delivered in such a friendly manner. I also admired how she interacted with the regulars, asking after their jobs, their children, etc.
This is my new laundromat, and I am grateful for her kindness and service.Helpful 0Thanks 0Love this 0Oh no 0 - R N.Petaluma, CA30322Jul 28, 2024
The cleanest laundry mat I've ever been to. I go there to wash big items. They have very friendly and helpful attendants. They offer a variety of services. A bit pricey but well worth it. I will continue using this laundry mat.
Helpful 0Thanks 0Love this 0Oh no 0 - Victoria S.San Francisco, CA051Jun 15, 2024
Came to do laundry as my washer broke down.
They were packed with customers.
The janitor was doing her personal laundry while doing a camp for kids laundry. When her personal laundry was done she left it in the washer. I asked her if she could take it out. With an attitude deflected my question and did it when she felt like it.
It's the point of her attitude that bothers me.
I then called the owner and he deflected as well! Didn't apologize for his employee' attitude.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Dante T.
Jun 15, 2024
Hi Victoria,
I feel you may be reviewing the wrong laundromat as I haven't received any calls regarding an employee issue at this laundromat today or in the recent weeks. I also checked with my staff to confirm and they are unaware of an issue like this as well. If you would like to call to confirm my correct number is 707-529-8387. Our employees do Wash and Fold for customers throughout the day but are never doing their own personal laundry. Hope to hear from you to get things sorted. Have a nice day! - Nov 11, 2023
I really appreciate WiFi Wash! The attendants, especially the gal who works on Tuesday nights are all very helpful & hardworking. She is very personable & friendly. She takes a lot of pride in her work. The facility is very clean & the machines & dryers are well maintained. Parking is plentiful & there is a good variety of restaurants a few steps away if you need to pass the time. The hours are perfect for my schedule. The location is convenient & centrally located in the heart & hub of Cotati.
Helpful 1Thanks 0Love this 1Oh no 0 - B. J.San Francisco, CA0671Dec 10, 2023
we used this service for wash and fold for our home and vacation rental.
when they completed the work it was mostly well done, mostly linens , and towels .
we had to stop using their service after being a customer for several years.
when we went to pick up the items during hours they had indicated they would have the pick up office open......they were closed frequently.
This resulted in having to call them frequently hoping for a returned call, to then make another 25 min trip to pick up our laundry,
This went on for months. Calls from me were rarely returned!
We have since switched to a more reliable laundry service nearby.Helpful 1Thanks 1Love this 0Oh no 0 - Latifa L.CA, CA0612Dec 21, 2021
It was really dirty inside- I've used this laundry mat for several years and I was pretty disgusted with how it looked.
I'm tempted to take my business elsewhere if this continues
This was Tuesday December 21,2021
2:30 PMHelpful 2Thanks 1Love this 1Oh no 1Business owner information
Dante T.
Feb 4, 2022
Hi Latifa,
Sorry you felt you had such a poor experience! We try to keep our laundromat cleaner than any other in the area and we're confident that we achieve that. It is attended and cleaned throughout the day. Hope you have a better experience next time!
- Dante - Taira O.CA, CA02Aug 28, 2022
For a single mother that works two jobs yesterday was another occasion I was not satisfied at all. The attendants since new owner have been horrible yesterday my teen daughter was trying to get coins and her clothes was already in the washer and machines didn't work who knows where the attendant was it was 7:30 pm and came back at 8:05 pm my daughter waited and finally on the phone I heard her tell everyone to go to the gas station. Machine didn't work. I mean it's her job to give coins if machine is out of order and she was really unprofessional, takes a dog to work and ask donations. I've been coming here since almost 10 years and place has been going down since new owners and place is always dirty and no help. Not coming here no more I'm really disappointed.
Helpful 4Thanks 1Love this 1Oh no 1Business owner information
Dante T.
Sep 20, 2022
Hi Taira,
I'm sorry you had such a poor experience, in particular the change machine issue. That is inexcusable and the employees are able to and trained to assist in these situations even if the change machine is not working. I'm messaging you with my number and would love to hear from you regarding what you feel we could improve on. Looking forward to the opportunity to chat.
- Dante - Amy Lynn C.Rohnert Park, CA104966Oct 17, 2020
The time has come my friends, for me to buck up and join the world with lifes little pleasures. Aaaaaaahhh, the laundromat. I've dreaded using such public facilities since March of this year. But yes, the time has come. Time to launder my heaping pile of down-filled items I so shamefully own. So, I bagged them up and off I went.
Upon entry I was graciously greeted by Pam. I forgot how to work these gadgets since I haven't been in quite some time. She answered the many questions I had even though she appeared extremely busy. Her customer service was pretty seamless between processing the wash & fold area while helping physical customers.
While checking out the different size machines Pam showed me, I was then approached by Felicia. She too offered assistance and openness for any help I should need during my visit. Felicia and I briefly chatted and I enjoyed her energy and enthusiasm for the business.
In and out I went. What to do, what to do while I wait... So, I'll tell you a secret. Want to not think of laundry as a chore? Figure out something mobile you can kill the time with. Something you've been wanting to do but haven't squeezed the time in for. Liiiiiiike, paint your toes, lol. Ok, you probably think I'm gross buuuuut right before leaving home I gave myself a quick pedi prep and showered. Plus I wiped and washed my hands before touching anything after and I'm one of the weirdos who wears a glove. I have mastered the use of my wrists forearm and stealth way to remove a glove (placing them into my own car can of course and of course did this within the privacy of my car)... I digress.
Fast forward to me gathering my 3 extra large loads, rounding up my tennis balls and arriving home. Only to then find wet spots all over my items once they cooled off. So, back I went.
This time I was greeted and offered assistance by a gentleman by the name of Drew. I remembered my earlier conversation with the ladies informing me of the vinegar rinses the owner does each day. It was then I realised Drew was the owner. It's the best seeing business owners diving right in with their sleeves rolled up. A don't ask someone to do what I won't do attitude. It was such a pleasure meeting Drew and seeing the same crew who's been there prior to his ownership.
This place was jumping on a Friday night. I guess laundry is the new Friday night out these days?
THE PROS AND CONS:
PROS:
1-Credit card swipers on all machines "Oh, you fancy, huh? Oh, you fancy, huh?
Nails done, hair done, everything did" Basically keeps us all a bit safer during these times. There's a good bit of relief not having to dig your paws into a quarter machine. I know they used to offer service for the attendants to start your cycles for you but now it's all so easy for everyone to be more self sufficient while practicing safe social distance the best we all can. This was a fantastic addition.
2-Cleanliness upkeep throughout the day.
*Hourly wipedowns throughout the entire facility.
*Special machine cleansing cycles performed every night.
3-Handwashing station equipt with a cutesy lost sock bin.
4-Free wifi
5-An amazingly friendly staff and business owner.
6-Really generous hours of operation.
7-Music playing and at a nice level.
CONS:
1-I don't know. I've never had a problem here and the place is even better than before, so.
As much as I enjoyed my visit today. Washing down-filled items is not my jam with the amount of time they take. I could've painted your nails too and your mama's. Next time I think I'll drop them off because I saw how clean and careful they were with everyone's items in the wash & fold area.
I would like to mention this is the only laundromat I frequent in this area. And think it's one of the best ones I've ever used in general.Helpful 2Thanks 0Love this 1Oh no 0Business owner information
Dante T.
Oct 17, 2020
I’m so glad we were able to make your laundry experience enjoyable!! We thank you for all of your kind words, and we look forward to serving you again in the future
BLESSINGS to you and yours! - Ann K.Miami, FL144Aug 28, 2022
Unbelievable place. An attendant was cleaning nearly every minute. Sweeping floors. ,Wiping down folding areas, even dusting overhead soffits. Signage explains "the rules" concisely and clearly....if you leave clothes in a washer or dryer for more than 15 minutes they are moved to a basket and you are charged $5. It was reassuring info for me as I was waiting for one of the smaller ( and less expensive!) washers. The price varies depending on the capacity. Going to a laundromat is definitely NOT my favorite pastime, but WiFi made it pretty nice.
Helpful 1Thanks 0Love this 1Oh no 0Business owner information
Dante T.
Sep 20, 2022
Thank you Ann! Looking forward to having you back!
- Pamela J.Tomales, CA51Oct 26, 2022
Mr... Not so happy working the place is not very personable... washers back filled with ick...which he said couldn't but then re rinsed my clothes....That I took to 24 hr wash by wal mart grocery and washed again to get smell that developed...It like walking in to a deep freezer when he's their. Happy to go elsewhere i was just trying to use money on my card.
Helpful 1Thanks 1Love this 0Oh no 0
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