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Experience Top-Notch Home Appliance Repairs!
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Certified professionals
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Speaks Spanish
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5 years in business
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Available by appointment
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Committed to satisfaction
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Locally owned & operated
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Review Highlights
“William gave us EXCELLENT service and expertise at very reasonable cost and in an extremely timely manner.” in 14 reviews
“Our dishwasher was broken (perpetually draining) and we were put in contact with WM Appliances through insurance.” in 12 reviews
“I was pleasantly surprised by the service from this company-especially the technicians that completed the repair to my washer: Denis and Eduardo.” in 4 reviews
About the Business
Business owner information
![Photo of Willian M.](https://s3-media0.fl.yelpcdn.com/buphoto/ezynID1SsjgecXNl76sNeQ/90s.jpg)
Willian M.
WM Appliances: Your Trusted Partner for Repairs and Installation of Home Appliances Are you tired of dealing with broken appliances that never seem to work when you need them the most? Do you struggle to find a reliable and experienced technician to fix your issues in a timely and cost-effective manner? Look no further, as WM Appliances is here to provide you with the highest quality repairs and installations for all your home appliances. With over 7 years of experience in the industry, our team of certified technicians has the expertise and knowledge to handle any issue you may encounter with your appliances. Whether it's a malfunctioning refrigerator, a stove that won't light, or a washing machine that's making strange noises, we've got you covered. We are dedicated to providing our customers with fast and efficient services, ensuring that your appliances are up and running again in no time. Contact us today to schedule your appointment and experience the WM Appliances difference. Customer Satisfaction Guaranteed At WM Appliances, customer satisfaction is our top priority. We understand that your appliances are an essential part of your daily life, and we are committed to ensuring that you are completely satisfied with our services. If for any reason you are not satisfied with the work we have done, we will do everything in our power to make it right. Your complete satisfaction is our guarantee.
Location & Hours
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Ask the Community
Q:
Does WM Appliances repair the new GE Combo all in one washer/dryer?
A:
Good morning! Absolutely, we specialize in servicing this type of appliance. Could you please provide more details about the issue you're experiencing?
Willian M., Business Owner
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Recommended Reviews
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Overall rating
64 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- JoAnne K.Alameda, CA02Sep 16, 2023
I needed my older model Kenmore dryer repaired and they came next morning ON A SATURDAY! They did an amazing job!!!!! They were so reasonably priced! I recommend them to anybody. You need to look no further. William and Edward were my techs and they did an awesome even cleaning it. They had the parts too!
Helpful 0Thanks 0Love this 0Oh no 0 - Patsy L.Richmond, CA06May 30, 2024
Patsy
WM appliances repaired my dryer I received
excellent service. I recommend this company for your appliance needs.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Willian M.
Jun 14, 2024
Hi Patsy, thank you so much for your kind words and for taking the time to share your experience! We are thrilled to hear that you received excellent service and that your dryer is now working well. Your recommendation means a lot to us, and we are always here for any of your future appliance needs.
Best regards,
WM Appliances Team - Mari L.San Francisco Bay Area, CA02Aug 6, 2024
Great experience with very knowledgeable crew. Had my washer checked by Sears initially and they diagnosed so many issues with my washer. They ordered 3 parts, but they never came back or even attempted to contact me if the ordered parts arrived. SEARS had me waiting for 2 months. I called them multiple times and never gotten a response. I decided to call WM and they fixed it in one week. The only issue why the motor won't start is because of the door latch
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Willian M.
Aug 8, 2024
Hello, Mari.Thank you for your feedback. I’m glad to hear that we were able to get your washer fixed promptly. If you have any more questions or need further assistance, please feel free to reach out. We’re here to help!
Best regards,
WM Team - Feb 7, 2024
Great service
Prompt
Familiar with appliances and shares the problem details.
Excellent customer service
Gets the job done.Helpful 1Thanks 0Love this 2Oh no 0Business owner information
Willian M.
Feb 11, 2024
Thank you so much for taking the time to share your experience with our service. We're thrilled to hear that you found our team knowledgeable about appliances and transparent about the details of the problem you were facing. Our goal is always to provide excellent customer service and ensure we get the job done effectively. Your feedback is greatly appreciated, and we look forward to serving you again in the future!
- Anne M.Oakland, CA0141Jul 11, 2024
Not sure these folks want my business. First response to my inquiry about installing a Bosch dishwasher was good: I booked an appointment online and the tech was able to come a day before. He seemed concerned about getting some minor installation hardware, but said he'd get back with answers and scheduling. It's now been a week (not counting July 4th and 5th). Given their phone menu, I think they get most of their business from home warranty work, so jobs like mine are low priority. If you have a home warranty, sure, give them a try.
Helpful 0Thanks 0Love this 0Oh no 0 - Suresh K.San Jose, CA1144256Dec 20, 2023
Never use this company irrespective of going through insurance or not. Totally unreliable in quality of service, response and the workmanship. Used this company to fix a noise issue in my refrigerator. They charged $500+ to replace several parts and the technician Willian said now your refrigerator is a s good as new.
In three months, the same problem came back. They aren't much responsive now. After repeated requests and calls, they sent a new technician who said that they need to redo everything again as those part(previously replaced) may have defects.
Let's see where we go from here. I will update this space as it progresses.Helpful 2Thanks 0Love this 0Oh no 0Business owner information
Willian M.
Feb 11, 2024
Dear Suresh K.
First and foremost, I want to extend my sincerest apologies for the frustrations you've encountered with our service at WM APPLIANCES. We truly appreciate you taking the time to share your experience, and we take your feedback very seriously.
I'm genuinely sorry to hear that the issue with your refrigerator has recurred and that our response did not meet your expectations. At WM APPLIANCES, we strive to provide high-quality service and support, and it's clear we fell short in your case.
Please be assured, we are committed to making things right for all our customers and will take your feedback as a crucial learning opportunity. We will investigate the situation regarding the parts used and the service provided to prevent such occurrences in the future.
We value your business and are grateful for the opportunity to learn and improve from this experience. Again, my apologies for the inconvenience you've experienced.
Warm regards,
Denis Magalhaes
WM APPLIANCES - Shirley P.San Ramon, CA010Apr 14, 2024
Very prompt when my service warranty company called them when I had a problem with my dishwasher.
Waiting for a part they ordered.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Willian M.
Apr 15, 2024
Hi Shirley, thank you so much for your kind words! We're glad to hear that you were satisfied with our prompt response to your service call. We understand how inconvenient appliance issues can be, and we're working hard to get that part to you as soon as possible. Please don't hesitate to reach out if you have any further questions or concerns while you wait. Your satisfaction is our top priority!
- Fei L.Houston, TX61Nov 10, 2023
One advice - stay away from this company. They don't know what they are doing and they are dishonest people. They are just wasting your time, energy, and money.
I would leave no star if that was an option.
They were sent to my home by my home warranty company to repair a refrigerator. They visited several times and they were late every single visit.
They tried to diagnose the problems with my refrigerator but couldn't identify the problem which had caused them to revisit multiple times (including one time no show which was blamed to a system issue)
After wasting more than a month with them, they literally told my home warranty company that they couldn't identify issues as there were multiple WM appliance technicians involved and they don't want to be responsible for each other's works.
I don't know if they are in collusion with the home warranty companies to cheat customers or what. Otherwise, Just couldn't believe how a business can survive.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Willian M.
Nov 10, 2023
Dear Fei L,
We are truly sorry to hear about your recent experience with our service team. Ensuring the satisfaction of our customers is our highest priority, and it is clear that we have fallen short of that commitment in your case.
To address your concerns promptly and effectively, we would appreciate if you could provide us with the name of your home warranty insurance company and your claim number. This information will enable us to thoroughly investigate the issues you've encountered and to work towards a satisfactory resolution.
Please send this information to support@wmappliances.net, or if you prefer to speak with us directly, you can reach us at 510-900-3030.
We are committed to rectifying any inconvenience we have caused and we want to ensure that any underlying issues are addressed to prevent a recurrence in the future.
Thank you for bringing this to our attention. We look forward to resolving this matter to your satisfaction.
Warm regards,
Denis Magalhes - Vice-ceo - Shanthi N.Smyrna, GA01Apr 10, 2024
Worst service and not worth.
No good technicians work here and everyone just waste the time saying fixed but nothing works. Even after 3 weeks and 7 visits they cannot fix or listen to the customer concerns. All are always in rush to leave after 3 hours of work which is of waste because they dont fix the issue and will have to keep calling, the appointment they say is from 4 to 8 PM but come only at 7:30 and leave without fixing. If we ask they say they will call police if we dont let them go. very rude service. Makes you frustrate and goto hospital to get checked for all concerns.
If possible i wish to give review in negative number but there is no option.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Willian M.
Apr 15, 2024
Dear Shanthi N.,Thank you for your review. We are genuinely sorry to hear of your less than satisfactory experience and apologize for any frustration caused. Our team is taking your feedback seriously, and we are actively working on improving our services. Your insights are invaluable, and we are making immediate amendments to prevent such issues from recurring.We respect your decision to refrain from further dialogue. We are grateful for your input as it helps us to improve.Best regards,Denis Magalhaes Vice CEO, WM Appliances
- 128493Mar 31, 2023
After working with a big company where they failed to render complete services (paid almost $600) - so glad Will was able to come through.
He and another staff member of the company, were highly professional. Quick to respond for timely matters, very skilled at what he did for us, and 100% integrity in doing what we requested.
We had a broken dishwasher appliance, and discovered there was some sort of water leak issue that appeared to be related to the garbage disposal in the kitchen.
They were able to arrive in a timely manner, kept good communication during the whole process, uninstalled the appliance, later picked up the old broken one, installed the new one.
Total came out to be $280.
Despite my worries something might go wrong during the process, they eased my worries by being highly professional. WM Appliances has been a lifesaver.
They will absolutely be in mind , for any future sudden appliance repair or replacement/install operations.Helpful 0Thanks 0Love this 0Oh no 0 - Sep 4, 2023
They were SO quick to respond and responsive... not to mention very friendly and knowledgeable. They helped to install a new garbage disposal system and we are so glad we found them!
Helpful 3Thanks 0Love this 0Oh no 0Business owner information
Willian M.
Sep 6, 2023
We are here to assist and support. We sincerely appreciate your valuable time spent with us, as it holds great significance for our team. Thank you.