WM APPLIANCES

Patsy
WM appliances repaired my dryer I received
excellent service. I recommend this company for your appliance needs.

Great experience with very knowledgeable crew. Had my washer checked by Sears initially and they diagnosed so many issues with my washer. They ordered 3 parts, but they never came back or even attempted to contact me if the ordered parts arrived. SEARS had me waiting for 2 months. I called them multiple times and never gotten a response. I decided to call WM and they fixed it in one week. The only issue why the motor won't start is because of the door latch

Great service

Prompt

Familiar with appliances and shares the problem details.

Excellent customer service

Gets the job done.

Not sure these folks want my business. First response to my inquiry about installing a Bosch dishwasher was good: I booked an appointment online and the tech was able to come a day before. He seemed concerned about getting some minor installation hardware, but said he'd get back with answers and scheduling. It's now been a week (not counting July 4th and 5th). Given their phone menu, I think they get most of their business from home warranty work, so jobs like mine are low priority. If you have a home warranty, sure, give them a try.

Never use this company irrespective of going through insurance or not. Totally unreliable in quality of service, response and the workmanship. Used this company to fix a noise issue in my refrigerator. They charged $500+ to replace several parts and the technician Willian said now your refrigerator is a s good as new.

In three months, the same problem came back. They aren't much responsive now. After repeated requests and calls, they sent a new technician who said that they need to redo everything again as those part(previously replaced) may have defects.

Let's see where we go from here. I will update this space as it progresses.

Very prompt when my service warranty company called them when I had a problem with my dishwasher.
Waiting for a part they ordered.

One advice - stay away from this company. They don't know what they are doing and they are dishonest people. They are just wasting your time, energy, and money.

I would leave no star if that was an option.

They were sent to my home by my home warranty company to repair a refrigerator. They visited several times and they were late every single visit.

They tried to diagnose the problems with my refrigerator but couldn't identify the problem which had caused them to revisit multiple times (including one time no show which was blamed to a system issue)

After wasting more than a month with them, they literally told my home warranty company that they couldn't identify issues as there were multiple WM appliance technicians involved and they don't want to be responsible for each other's works.

I don't know if they are in collusion with the home warranty companies to cheat customers or what. Otherwise, Just couldn't believe how a business can survive.

Worst service and not worth.

No good technicians work here and everyone just waste the time saying fixed but nothing works. Even after 3 weeks and 7 visits they cannot fix or listen to the customer concerns. All are always in rush to leave after 3 hours of work which is of waste because they dont fix the issue and will have to keep calling, the appointment they say is from 4 to 8 PM but come only at 7:30 and leave without fixing. If we ask they say they will call police if we dont let them go. very rude service. Makes you frustrate and goto hospital to get checked for all concerns.

If possible i wish to give review in negative number but there is no option.

After working with a big company where they failed to render complete services (paid almost $600) - so glad Will was able to come through.

He and another staff member of the company, were highly professional. Quick to respond for timely matters, very skilled at what he did for us, and 100% integrity in doing what we requested.

We had a broken dishwasher appliance, and discovered there was some sort of water leak issue that appeared to be related to the garbage disposal in the kitchen.

They were able to arrive in a timely manner, kept good communication during the whole process, uninstalled the appliance, later picked up the old broken one, installed the new one.

Total came out to be $280.

Despite my worries something might go wrong during the process, they eased my worries by being highly professional. WM Appliances has been a lifesaver.

They will absolutely be in mind , for any future sudden appliance repair or replacement/install operations.

They were SO quick to respond and responsive... not to mention very friendly and knowledgeable. They helped to install a new garbage disposal system and we are so glad we found them!