You Move Me Walnut Creek

We just moved to our new home and youmoveme guys helped us to get the things done very smoothly.
the followup they did before moving like how to pack the stuff..when they will arrive and offered us coffee to bring it to home they came on time.guys name james and Richard are very friendly packed the stuff with utmost care and moved in time..
they didnt charge for the break and journey time and billed us with exact time and the price is reasonable
will defied recommend them..
good job james and richard!! BTW we have done business with richard previously..this is the second time he never disappoints..

Such amazing guys, Evan, Jeff and Ulises, and also Sunny who was super cool on the phone! Thank you so much for making my first American move soooo easy and so quick! @youmovemewalnutcreek
All the process of moving is stressful, but they make it so smoothly. Really hard working guys, Evan and Jeff, and so thoughtful about everything.

Best movers ever! Very professional with easy scheduling and confirmations, accurate estimates, showing up on time, and some of the best pricing around.

Huge thanks to Noel and Pedro for miraculously moving our large and heavy furniture into a 3-story home! A few scuffs here and there, but much, much better than anyone else could've done!

First time using this company and I must say they are amazing. Friendly and Professional.

Giving a BIG THANKS to the following people who did a fantastic job.

Chris Schmidt.
Jeff Moreno.
Kevin Ford.
James Price.


They came in assessed the home. Wrapped everything up and padded doors and entry ways. 3 bedroom was done. Out the old and in the new home. Even gave a welcome home plant.

Huge day of successful moving... Thank you. We will sure recommend your company because of these men.

I am very disappointed that I have to write this negative review. I chose this company based on the positive reviews on here and we had a less than stellar experience.

We had two crews on the day of our move and one crew was 30 minutes late. They did call to say they were on their way, but I was not offered coffee and they boast about on their website. That's not a huge deal, but the problem arose when I noticed they were loading my furniture and items onto the truck without wrapping anything. When I asked them about it they told me not to worry and that they just drape it in the truck. They said it's faster that way. I felt uncomfortable pushing the issue and I foolishly assumed they knew what they were doing.
Unfortunately, several pieces of furniture and appliances were damaged as a result of their cutting corners. I later found out this is NOT their policy and they should have wrapped everything that came out of my house and onto the truck. I was offered a $100 discount at the time of the move after talking to Frank, who I believe is the franchise manager. Once we started settling in to our new home, I discovered a gouge in a dresser and a desk, along with a dent and chip in the front of my washing machine, and the door to my stainless steel refrigerator was scuffed up. I was very upset, as all of these were two years old and were purchased brand new when I moved into my previous home. Frank offered to come over and repair the items. He did not do a very good job and admitted he could not get everything back to original condition. He also left a large puddle of stainless steel cleaner on my garage floor where he was trying to buff out all of the scratches on my fridge. He said the insurance will cover 60 cents per pound for the items damaged and they would take away the items that we made a claim on. I found this unacceptable, since proper procedures were not followed and as far as I'm concerned we should not be bound to that insurance policy when they were negligent in handling our goods.

I've tried to escalate this to the corporate level and I was supposed to get a callback from their customer satisfaction team two weeks ago. I still haven't heard anything. We would like the value of the items damaged to be credited back to us but we don't seem to be getting anywhere with it. Unfortunately, it looks like we are going to have to proceed with small claims court, which is very disappointing to have to take the time and effort to resolve something that should have never happened had their workers taken better care of our property.

My husband and I chose these guys because they got good reviews on YELP and when I talked to them for both packing and moving services they were available to do both on a Sunday. Needless to say for the price they charge the service was nevertheless shockingly bad. Here is why:

1- Stolen bracelet ( 18K Gold ) -
2- Missing bed frame
3- Broken feet on the speakers
4- Broken Living room lamp
5-One chair With 2 broken legs

My husband discussed the above issues with the manager and he offered to replace the items and look into the missing bracelet.

They asked us for my bracelet certification before they could re-embource. They ended up re-embursing us 300$ for the bracelet. I would like to know WHERE YOU CAN FIND A 18K GOLD Bracelet for that much???? NOT FAIR .....
They offered to replace all the broken parts. It took several weeks to get the parts, and several phone calls and follow ups to get the parts delivered and etc. .

During my conversation with the manager, as I was trying to followup and figure out when the missing items were getting to us, he was very short with me on TXT, and told me all the details were discussed with my husband.
I did point out to him, if they did a better job with the move, and if they managed the employees better we would not be in situation in the first place. He didn't like that.

Needless to day, the LAMP was NEVER fixed, and missing BED FRAME was NOT replace

In conclusion, I DO NOT recommend their services. For the type money they charge their service is NOT worth. Take your money somewhere else.

Best moving experience ever!!!! Billy Francis & Evan Cartwright were professional and clearly knew what they were doing!!!! Easiest move I've ever done!!!!!! Thank you Evan & Billy!!!

I wanted to love You Move Me but their incorrect move quote left me with a bad taste in my mouth and when I tried to contact them about it they never got back to me.
1) I worked with Tony who was very friendly and helpful. He quoted me $3,073 for the move if I packed my self.
2) I packed my own boxes and had everything ready on move in day, but the move took longer than they anticipated and I ended up being charged $5,708.
3) I emailed Tony to ask him why the quote was so far off and he never responded.

The move itself went well and the crew lead was great, but a budget that is almost 100% off is not ok!

Evan and Marcelino are awesome! They were on time, professional and worked hard. They wrapped the furniture really well and were very careful.
Thank you both! Great company overall it seems and very legit.

This truly is a moving company with a difference. I've moved around quite a bit both local and long distance so I have experienced the trials and tribulations that come with a move many a times. My move this time was local and not really complicated but I also wasn't as well organized as I'd expect to be. I was kind of relying on the movers to be flexible and work with me as we went along. You Move Me exceeded my expectations overall. From the first time I placed a call to get a quote, to the coffee they brought me on the day of the move and the little plant they left as moving gift they showed they were different from the rest of the market.

Customer service from day one was above par - Jimmy from the local office followed up consistently to ensure things were moving along on track. They gave me a reasonable quote and offered a 2 hour minimum (it's 3 at most places). No deposit upfront and no obligation.

Kevin & James on the day of the move were excellent - they showed up a bit early and courteously waited for me while they set up for the move. They were professional, friendly and made handling the mess that I left unpacked a breeze. They were also quick to inform me of existing damages to the furniture (always a good sign!). It was just easy working with them!

No matter who moves you moving is stressful but I think this is a company that stands out from the crowd.