Rosie’s 5-star review:
When we had to go through the hardest veterinary appointment there is, we found SF Vet Specialists to be compassionate, professional and patient. Topper needed relief, and our regular vet was not available. We took him to this place, which is clean, airy and welcoming. For some reason, the unique architecture was even comforting. It does feel good that Topper's life ended in a place almost as cool as he was.
The most important part for me was that the staff was very kind. And that was everyone, from the desk staff to the techs to the doctor. (I wish I could remember her name, but I was kind of a drippy mess at the time.) But she asked us a lot of questions about our wonderful dog, encouraging us to talk about his life and how great he was, which it turns out we really wanted to do. I kind of felt like she was treating us as well. I did not comparison shop putting my dog to sleep, but I didn't feel overcharged. They also ran the bill for us and brought it back for us to sign so we didn't have to do it at the counter, which I thought was smart in that situation. And when I went in to pick up his ashes later, they were equally polite and comforting.
We also brought Topper here for knee surgery a while back and were impressed with them at that time, as well.
I think the negative reviews go to show that one or two bad hires can make a business's reputation suffer, and I'm sorry to see that has happened here. But my impressions have been entirely positive, and I recommend them highly.