Janna’s 5-star review:
Cheryl is wonderful. When I met her I was in a pretty low place in terms of trust for landlord-hired contractors, but she put me at ease immediately by being overtly respectful of me, my space, and my two scaredy-cats.
To summarize a month-long saga, I had reported to my landlord some mold growing in my bathroom, which later proved to be due to a leaky pipe under that wall. He first dismissed the issue, then blamed it on me ("I'm not SAYING you're doing anything wrong, but no one ELSE has this problem..."). Finally, after I pointed out that the surface was mushy to the touch, he hired a general contractor to rip out the wall and ceiling without taking any steps to isolate the rest of the apartment from the mold growing underneath. In addition to this, he sent numerous contractors - with keys in hand - to my place at various points in time without notifying me.
In short, by the time Cheryl showed up, I was pretty freaked out about my personal space and safety. Miraculously, she was incredibly respectful from the get-go, noting that she understood how invasive the experience was. She was very knowledgeable and explained everything that needed to be done to the place in detail, without being condescending or dismissive of my many concerns. She was communicative about scheduling, and made an effort to not freak out my cats too much (a lost cause, but I at least appreciate the effort). Additionally, the measures she took to contain and clean the mold were in line with the recommendations I'd read online from the EPA and the CDC. My bathroom was sealed off like something out of a biohazard scene, which was a welcome departure from the previous guy's approach.
Cheryl truly was a breath of fresh air in a scenario that was beyond unpleasant. I would recommend her in a heartbeat. My only concern is that, if my cheap-ass landlord hired her, it probably means she isn't charging anything close to what's she's worth.