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40 reviews for Appliance 911 that are not currently recommended
Note: The reviews below are not factored into the business's overall star rating.-
- Doug B.
- Downtown, San Antonio, TX
- 0 friends
- 1 review
zero stars!! (1 star necessary to post)
do not use this company!!!
bobby "the tech" did his best to deny our claim through american home shield, and he succeeded.....
congratulations bobby
we are out $1,000 worth of repairs!!
this company will not work with you
through american home shield!!
again, do not use!!! -
- Wesley H.
- Danville, CA
- 0 friends
- 1 review
I hired Appliance 911 because of the positive reviews on yelp. The woman who owns the company is very nice and understanding. My problem is that they've been to my home four times to fix what seemed like a simple problem, one of my burners on my stove would not ignite. One of the workers (on the first visit) told me he would clean my compressor above the refer; but never provided a cost. It was written down on the estimate, but no price was established. I thought it was included in his estimate. After he cleaned the compressor he said for me to write two separate checks, one to the company and one to him for cleaning the compressor with a price of $200.00, and it only took him about 20 minutes. We had the discussion about the fact that I thought it was included, then we discussed that I would call his employer because I felt he was cheating the company out of the cleaning fee. He eventually agreed to $100.00 and I wrote him a check. I did call his employer but she still has retained him as an employee. They've made repairs that worked initially but within a month to three months the problem persisted. I called the owner of the company this past Saturday and she told me the parts she purchased were substandard and she said she would look for better parts to take care of the repair. Initially she told me she would call back in 30 minutes and let me know her results. As I write this review it is Wednesday and she still has not contacted me. The first guy that came to my house who tried to get over on me and his employer, I told the owner when the problem resurfaced again that I did not want him in my house. On the day of my appointment the same guy I told her not to send was standing at my door step. I told him I didn't want him to make the repairs, but I did let him to diagnose the problem. Four times to and two technicians to fix the problem and it still isn't done correctly. I'll never recommend this company and I will never use them again.
5/25/2016 We initially came to help you on 11/17/2015 with your GE oven. You received an estimate and… We initially came to help you on 11/17/2015 with your GE oven. You received an estimate and confirmed the repair. On the same day we ordered the parts and then completed the repair on 12/1/2015. We replaced the spark module and spark igniter; the problem was solved, you said you were satisfied and then paid. Your 90 days warranty expired on 3/1/2016. You called us four times with a complain and four times we sent technicians -- at no cost to you -- just to confirm, in front of you, that the oven works fine; the parts we replaced are functioning well.
Now you called back on 5/23/16 counting our courtesy free visits to you and ignoring the messages I have left you. I apologize but we do just want to help. We can replace the burner, gas valve, switch and wire, so you will have your old oven stuffed with a completely new system. Read more -
- Albert V.
- Folsom, CA
- 0 friends
- 1 review
They did an excellent job in our kitchen - would recommend this team to anyone.
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- Rodion Y.
- San Francisco, CA
- 11 friends
- 9 reviews
- 1 photo
I had a great experience with 911 Appliance Repair in San Francisco. When my Bosch refrigerator started having cooling issues, their technician arrived promptly, diagnosed the problem quickly, and explained the necessary repair in detail. The repair was done efficiently, and now my fridge is working perfectly. Highly recommend their service
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- Irina S.
- Belmont, CA
- 0 friends
- 3 reviews
Appliance 911 is the right name for this company. On two occasions, i have called them to checkout/fix my appliances. I called them in on one occasion for a subzero refrigerator and another time for our wolf range. On both occasions, they came out on the same day i called them, and I find them to be honest people who will give their personal opinion if I should go with the repair or not. Definitely recommend them for those interested in having their appliance fixed!
8/4/2020 Hello Irina!
We would like to thank you for taking time to write a great review and giving us an… Hello Irina!
We would like to thank you for taking time to write a great review and giving us an opportunity to service you on your appliances. Thank you for being our loyal customer. It is always a pleasure to service you.
Bright Blessings,
Tatyana Read more -
- Care R.
- Alamo, CA
- 0 friends
- 1 review
Vlad was great... quickly found the problem with our freezer , ordered the part and finished the repair quickly!
Thank you!4/17/2020 Hello Care,
Thank you for choosing our company. It was a great pleasure to service you on the… Hello Care,
Thank you for choosing our company. It was a great pleasure to service you on the refrigerator. Our staff will always provide you and your friends the best service you only deserve.
Stay safe and healthy these days and always!
Respect,
Tatyana Read more -
- Kim S.
- Discovery Bay, CA
- 18 friends
- 18 reviews
These guys are the best!.. I would never trust my sub zero appliances to anyone else. They schedule prompt appointments, I use them through my fidelity home warranty. I just cannot say enough good things. In doubt use them, and your will be a happy customer like me. They are experts in their field!
3/12/2019 Hello Kim,
Thank you for your great positive review. It was a pleasure to help you. We will always be… Hello Kim,
Thank you for your great positive review. It was a pleasure to help you. We will always be there for you, your family and friends.
Respect,
Tatyana Read more -
- Danielle G.
- South Lake Tahoe, CA
- 2 friends
- 7 reviews
I left a review here once before, but another one of my appliances broke down a couple days ago. My washing machine was making a clanking noise that began to worry me. I decided to call Appliance 911 again, given the fact that they did such a fabulous job the last time, I had begun to trust them and their work. Tatyana picked up the phone, as always, and was extremely polite and efficient with scheduling me for an appointment that better suited my time. She was able to schedule me for the next day between the hours of 3 and 6, Vlad arrived around 3:30pm and I was given a call saying he was arriving soon. I like that they give the option to do this because it helps me prepare for any visitors or finish up whatever I have my hands busy with at the moment. Any case, Vlad came in, took off his shoes (which I find to be very respectful as many do not do this), and I directed him towards my washing machine. He looked into it, asked me some questions which I answered, and he got to work. He figured out the issue and came to tell me what was wrong with it. Turns out that the water pump needed to be tightened and I needed to get a new belt! Luckily enough, he had a spare belt in his van and he was able to get the job done with one trip. I paid him via check and that was that. My washer has not made a single "clanking" noise as before and once again I am very satisfied with their phenomenal service.
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- Nahit K.
- Moraga, CA
- 0 friends
- 10 reviews
Excellent service. I called in the morning and by evening our dishwasher was fixed.
2/12/2019 Hello Nahit,
Thank you for an excellent review. It was a great pleasure to service you on your… Hello Nahit,
Thank you for an excellent review. It was a great pleasure to service you on your dishwasher.
With respect,
Tatiyana Read more -
- Lisa S.
- Lenexa, KS
- 0 friends
- 1 review
They were quick to respond to my call. Very professional and knowledgeable of our LG washer. I will call them again.
12/30/2018 Hello Lisa,
Thank you for your support of our business and encouragement. It was a pleasure to help… Hello Lisa,
Thank you for your support of our business and encouragement. It was a pleasure to help you. Happy New Year!
Best Regards,
Tatyana Read more