The profile of American consumers is quite diverse. In every neighborhood, however, you can find that specific group of people, those I call the PEST (Pretty Efficient in System Tapping). Yes, those ppl that buy a vacuum cleaner and return the next week, buy ten different shoes and return the 9 they don't like, make a scene to get something for free, put hair in their food so they can get it for free, wait in front of store starting two days before black Friday to get something for FREE (that's the key word here). PEST group of "customers" are the same ones that tap into welfare when they don't need it, refuse to work so they can get social benefits, abuse the system whenever they can, because they can. They are the reason why our taxes are so high, why rental places have to charge other customers extra, why ALL businesses have to charge extra in order to factor in this "contingency". Without PEST, the fair and square consumer group would have much better benefits.

But they are there and they are part of the ecosystem. Before they only could make a scene in the stores and get something free. If they couldn't, they would just be pissed off. But now, these ppl have YELP. Yes, among us, among you, many are PEST. In fact, many of you who are reading this may be PEST. These ppl now have a way to threaten businesses, maybe not directly but by indicating in the store that they will write a review. I think this is borderline illegal. Of course Yelp is not doing anything about it and is happy for these PEST lighting up the place with their idiotic (IMHO) reviews. The day will come for justice tho. There will one day be a law that forbids blackmailing thru Yelp.