Skip to main content

Guides, research and more

The quantifiable impact of Zendesk AI

Discover how Zendesk AI can help organisations improve their service operations in our latest report, conducted by Nucleus Research.

Report Unlocking the future of intelligent employee experience

The 2024 Employee Experience Trends report is here

CX best practices: How APAC brands drive service excellence and efficiency

In the changing landscape of business, where technology and automation promises efficiency, it’s easy to lose…

Popular guides

Want to dive deeper? Choose a topic.

Latest stories

Lifelines for the frontline: How IRC delivers critical customer service and humanitarian aid using Zendesk solutions

Zendesk helps the International Rescue Committee to empower millions of people with vital information and tech innovations.

Revolutionising fintech: Unleashing efficiency and innovation with Zendesk AI

Fintech leader InExchange is achieving unprecedented efficiency, agent productivity and savings with Zendesk AI.

13 ways AI will improve the customer experience in 2024

Use artificial intelligence to enhance the customer experience at every stage of the buyer's journey.

30 customer service email templates and best practices for contacting customers

Use these customer service email templates along with customer support software to speed up your email workflows, save time and increase efficiency at scale.

Retail’s next frontier: Elevating customer experience with Zendesk AI

Discover how retail businesses are modernising CX, delivering personalised services and boosting efficiency and savings with Zendesk AI.

How UrbanStems delivers happier customers with Zendesk AI

With Zendesk AI in their corner, UrbanStems is streamlining their processes, improving customer satisfaction and creating memorable moments during their busiest times of the year.

The quantifiable impact of Zendesk AI

Discover how Zendesk AI can help organisations improve their service operations in our latest report, conducted by Nucleus Research.

Article
14 min read

What is customer service?

Customer service is the support you offer customers throughout a business relationship. Learn why it's important and assess your own customer service aptitude.

Subscribe to the blog

The best source of information for customer service, sales tips, guides and industry best practice. Join us.