Mobile App FAQ for iOS
Sign In
- Player Card Number.
Don’t have one? Visit our Rewards Club and sign up for a player card for free. - Birthday
- Zip Code
- Cell Phone
*Note: When filling out the form, make sure you input the same information that you used when signing up for your player card at Red Hawk Resort + Casino
After creating your mobile app account, go to the email account you signed up with and click the “verify your email address” link. Check your spam folder if you don't see it.
When filling out the sign-up form, make sure you input the same information that you used when signing up for your player card at Red Hawk Casino. You must be 21 years or older to sign up.
*Note: If you've recently moved and haven't updated your address with us, try your old zip code. If you are still unable to sign in please visit the Rewards Club during your next visit to update your information.
If you have forgotten your password follow the steps below to reset:
- Choose the “Forgot Password” link on the sign-in page and enter the email address you use to log in
- Enter your email address and select send.
- We will email you a link to reset your password.
- Enter your new password and submit.
Account
At this time, you cannot view your Free Play amount.
To check your current point balance, go to Account in the upper right-hand corner from the home view. You can see your point balance in the Info tab, under your digital player card.
Badges are an achievement feature where you can earn accomplishments. New badges are added on a regular basis, so take a look in your account section when you’re logged in to keep up-to-date.
To view your badges go to your Account in the upper right-hand corner and then select Badges.
If the app is deleted, you will not lose your badges.
- To sign out of the mobile app go to Account in the upper right-hand corner.
- Select Settings in the upper right-hand corner.
- Select Sign Out.
Offers
To view the offers you have claimed, click Account in the upper right-hand corner and then select Activity.
To claim your offer(s), you must be at Red Hawk Resort + Casino. If you are at Red Hawk and still can’t claim your offer(s), make sure your location and bluetooth are turned on in the Red Hawk app. See below for how to turn on your location and Bluetooth.
To reserve your gift, you must be at Red Hawk Resort + Casino. If you are at Red Hawk and still can’t reserve your gift, make sure your location and bluetooth are turned on in the Red Hawk app. See below for how to turn on your location and Bluetooth.
From your phone's home screen, go to Settings
Scroll down to the Red Hawk app
Ensure "Bluetooth" is selected and shows green then tap on "Location"
Select "While Using the App" or "Always"
Notifications
In the Red Hawk mobile app, go to Account in the upper right-hand corner.
Select Settings in the upper right-hand corner.
This will take you to the app settings where you can turn on your push notifications.
Select "Notifications" and ensure "Allow Notifications" is on and green.
iOS Device
Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod Touch.
Go to the App Store to download the app. Once you download the app, login with your email and password.
Report your phone lost or stolen to the Rewards Club and they will ensure your phone will be signed out of the app so none of your offers can be claimed.
Casino Info
Select the Events Calendar icon in the bottom right of your screen.
