The Alaska State Ombudsman helps find solutions to problems with state government.
Contact us by phone, email, or our secure and confidential online complaint portal.
We understand that many Alaskans have complaints about the Division of Public Assistance and ongoing delays in processing or re-certifying eligibility for Food Stamps (SNAP) and Medicaid. The Ombudsman cannot investigate these complaints because there are class action lawsuits pending. Here is Ombudsman Burkhart's statement. We can connect you to local food banks and legal assistance providers. Learn more.
Alaska State Ombudsman offices are open
BY APPOINTMENT ONLY.
Call (907) 269-5290 to make an appointment with our Intake Team.
Success Stories
We Helped Resolve a $10,000 Overpayment
We received a complaint about the Division of Banking and Securities not returning overpaid filing fees.
The ombudsman investigator confirmed the overpayment, and determined that, while a refund was not permitted by state law, the Division had discretion to consider other ways to resolve the complaint. After the investigator communicated with the agency about the complaint, the Division identified a way to credit to the overpayment, ensuring that the complainant did not lose the more than $10,000 paid in error.
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