Klarna and Clearpay available, which can be found on
the final Payment page at Checkout after completing the Shipping details page.

Initially on the Checkout page, you will see available Express Checkout options depending
on your device, these include Paypal, Shop Pay, Apple Pay, Google Pay.

Alternatively, you can complete the Shipping information on the Checkout page and progress to the Payment page for standard
Credit and Debit card options, along with all other payment options.

Order by 2pm Mon-Fri for same day dispatch.

We use Next Day Delivery Services for GB orders.

Deliveries to Northern Ireland take 2 working days.

All international deliveries take between 2-7 business days.

This is a fully tracked service. 

We offer free shipping on all GB orders over £30.

We offer free shipping on all International orders over £100.

We deliver anywhere in the world, additional charges may apply based on delivery location.

All international deliveries take between 2-7 business days.

We offer free shipping on all International orders over £100.

There are no customs or duty charges for international customers - this is included within the shipping cost.

If you have any queries please do not hesitate to contact us: e-mail: [email protected]

If you are not completely satisfied for any reason, we will happily accept your return within 60 days of receiving the item(s).

​If you are interested in a different size or colour, you will need to return the item(s) and place a new order.

UK returns are free of charge via our courier partner, returns from outside of the UK will be at your own cost however you may use the courier of your choice. 

Your return will be refunded once it has been received and processed.

​Returns must be unused, in the state you received them and in the original packaging (including any tags or inner packaging).

Please use the link below to arrange your return.

RETURN MY ORDER

Nomad 42L - Up to 16 inch

Kaito 20L - Up to 16 inch

Commuter 22L - Up to 17 inch

Weekender 28L - Up to 16 inch

Tide 12L - Up to 14 inch

Tide 18L - Up to 16 inch

The Tide Lunch Bag & Accessories bags are designed to fit in the following backpacks in modular fashion.

Tide 12L

Tide 18L

Kaito 20L

Commuter 22L

Weekender 28L

There is space in each bag to carry both inserts together.

The Nomad Collection is made using robust waterproof materials & zippers. The Nomad42L comes complete with a rainproof cover for extended heavy downpours.

The Kaito, Tide & Weekender Collections are water-resistant. They’ll be suitable for use in the rain and are splash proof, but we wouldn’t recommend submerging in water.

The RPET material is water resistant and wipe clean.

For hard to remove stains we recommend hand washing with soap and water or machine washing on the gentle cycle with cold water and mild detergent.

Always air dry.

All our RPET Bags come with a 12 month warranty as standard, this covers against defects in material or workmanship.

*The Warranty does not cover misuse or overloading which can cause damage to zips and other components. We’re committed to developing quality & robust products which are made to last, without compromising the environment. 

All our clothing comes with a 30 day guarantee. *providing wash instructions are followed

All items are packaged in UK made, recycled brown paper packaging. 

All of our products are designed in the UK – South Wales to be exact, with products being sourced from multiple UK, European and International suppliers who meet our high standards.

Bags – made from recycled plastic bottles (RPET), China.

Eco bottles - made from sugar cane pulp, Sweden.

Clothing – made from 100% organic cotton, sourced in UK & Portugal.

Packaging – made from recycled paper packaging, UK.

We continue to work to source sustainable products in the UK and Europe to minimise our Carbon impacts. Where we are unable to source products locally, we ensure the minimisation of the Carbon impact through supplier practices and ensuring our own Carbon impact is minimised.

Industry leading technology used in Asia allows for conversion of recycled plastic bottles (PET) into RPET fabric using environmentally sustainable practices. This assists to find an outlet for plastic in this region which is the source of much of the worlds Ocean pollution, helping to reduce future plastic pollution.

We work closely with our international suppliers to ensure they meet global standards for the recycled materials as well as Social, Environmental and Ethical conditions, including ensuring factories are run to European standards, and are BSCI accredited.

We are passionate about producing products that have a positive impact on the environment, with our key goal of helping to reduce Ocean plastic. As such, all of our products are produced using Recycled plastic bottles (PET) or 100% Organic Materials. Whilst this assists to tackle the existing Ocean plastic problem, we also support Ocean Generation, a charitable organisation dedicated to the protection and restoration of the Oceans. 2% of our gross profit is donated to assist their efforts to provide education and ocean restoration projects to reduce future Ocean pollution. When evaluating the environmental impact of producing any product, we consider the sourcing of sustainable materials combined with the sustainable management of any wasteproducts, and the Carbon impact of obtaining these products. We are passionate about all these factors and work closely with our international suppliers to ensure they meet global standards for the recycled materials as well as Social, Environmental and Ethical conditions, including ensuring factories are run to European standards, and are BSCI accredited.