Anupa Gandhi

While negotiating, it's important to stay within the boundaries of the strategies defined at the individual level or the organizational level. Leave room for the negotiation by listening to the other party's needs and concerns, but don't get swept away and end up making poor deals. Stay attentive, focused and aim for a favorable outcome. If you need more time to think on the counter offer, always ask for it rather than making any hasty decisions.

Higher repeat customers rate, brand's reflection in customers daily talks, shows a positive sign that you have nailed the customer experience element.

Well, I am working remotely in the same domain and I know what it takes to excel in a remote environment. Firstly, its the team's and organization's support which creates an environment to stay connected and updated. Secondly, as an individual its our duty to justify our role in all possible ways using what so ever techniques and skill sets. Here is what it takes: 1. Being initiative 2. Being Proactive 3. Take accountability 4. Strong communication & convincing power 5. Cultivating self-discipline and time management 6. Building required skills

Customers connect with the stories that speaks about their problems and situations. When they start interacting or engaging with that story, they expect your brand has a solution or answer to it – Its as simple as that! Different people have different problems to deal with. So creating personalized stories catering to such multiple common problems and targeting it to those specific group of people can definitely make a difference. Include someone from the target audience to act for your story, as we know liked minded people connect well.

While it's essential to stay updated on AI trends and technologies to remain competitive and innovative, it's equally important not to let them overshadow your expertise, skills, and business objectives. So develop skills to how effectively use the AI tools and make it your best "Personal Assistant" in your decisions, operations, and functions.

63% of millennials favor using a live chat widget to address basic customer support queries. Brings down customer wait times by 80%. Appeals to customers of all ages. Reduces the cost-per-interaction.. 79% of businesses say offering live chat has positively affected sales, revenue, and customer loyalty.. But also consider below statistics to optimize live chat experience. 38% of customers are most frustrated by poor user experience on live chat. 29% of customers find scripted, impersonal responses the most frustrating.