“Immaculate, detailed, knowledgeable and above all incredibly passionate for guest and staff satisfaction in a way that many hoteliers can only wish to be. I had the privilege of working with Mark at Le Royal Meridien Beach Resort & Spa which is evidently one of the finest hotels in the region. Not because of the hardware but because of the immense effort that Mark has put in daily in his role as Hotel Manager. A person who leaves no stone unturned to find opportunities to an even greater guest experience, Mark contagiously infects those around him with his genuine desire to ensure that every guest need is anticipated and many times exceeded. More than that, he never rests and does not allow his team to rest, until a guest is overly satisfied and loyalty re-gained when the inevitable service failure happens. I learned a lot from Mark and continue to look up to him as an inspiring mentor who proves daily that managers are not meant to sit in an office but can only improve the quality of a hotel through constant guest interaction, attentive and caring listening and most of all, over-reacting passionately when a guest is not 110% satisfied with the smallest detail of their stay. Personally I could not think of a better GM for any hotel, which desires total and unconditional guest satisfaction. This is a trade-mark which Mark leaves imprinted on everybody who has the opportunity to work with him closely. I would work for him and with him any day again as he is not only a great leader but also one of the finest and truest gentlemen. I have ever come to know.”
نبذة عني
Experienced hospitality leader with over 25 years in the industry with a proven track record in design, operational planning, pre opening , operations, commercial and Leading teams with in the GCC and the UK.
Currently heading up a portfolio of over 32 hotels and mixed use residences in Ultra Luxury, Luxury, Upper Midscale and Midscale segments. A total of 7428 hotel keys & 5610 residences both within Internationally and within the GCC as well ass 30+ hotels in the pipeline.
Strong relationship management skills managing stakeholders both internally and externally - Owned, third party relationships, HMAs and JVs
A people person who thrives on developing people, succession planning and coaching - encouraging team members at all levels of the organization - 4200+ employees.
النشاط
-
In life take every opportunity, or miss out on those moments that really uplift you and give you a sense of purpose. It is always such a privilege…
In life take every opportunity, or miss out on those moments that really uplift you and give you a sense of purpose. It is always such a privilege…
تمت المشاركة من قبل Mark Kirby
-
I have always believed it is the little things that count. Making time to come together as a team to celebrate one of our colleagues birthdays or…
I have always believed it is the little things that count. Making time to come together as a team to celebrate one of our colleagues birthdays or…
تمت المشاركة من قبل Mark Kirby
-
Veo by Emaar is super proud and privileged to officially welcome Hana Alnabulsi as the new ambassador for Veo. A timely milestone in the creation of…
Veo by Emaar is super proud and privileged to officially welcome Hana Alnabulsi as the new ambassador for Veo. A timely milestone in the creation of…
تمت المشاركة من قبل Mark Kirby
الخبرة
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
التعليم
التوصيات المستلمة
شخص واحد قدم توصية لـMark
انضم الآن لعرضالمزيد من أنشطة Mark
-
Very proud and excited that our very own Marwan Albanna will be participating and sharing his extensive knowledge at this years Dubai Active…
Very proud and excited that our very own Marwan Albanna will be participating and sharing his extensive knowledge at this years Dubai Active…
تمت المشاركة من قبل Mark Kirby
-
The focus on training to deliver on both guest satisfaction through adding value and commercial success is never understated at Emaar Hospitality…
The focus on training to deliver on both guest satisfaction through adding value and commercial success is never understated at Emaar Hospitality…
تمت المشاركة من قبل Mark Kirby
-
It is such a privilege to be able to spend time with truly amazingly gifted children who bring such joy to those who are able to spend time…
It is such a privilege to be able to spend time with truly amazingly gifted children who bring such joy to those who are able to spend time…
تمت المشاركة من قبل Mark Kirby
-
Incredibly breathtaking photography by Alex Jeffries as always, this time capturing the beauty of Palace Dubai Creek Harbour Emaar Hospitality Group
Incredibly breathtaking photography by Alex Jeffries as always, this time capturing the beauty of Palace Dubai Creek Harbour Emaar Hospitality Group
تمت المشاركة من قبل Mark Kirby
ملفات شخصية أخرى مشابهة
أعضاء آخرون يحملون اسم Mark Kirby
316 أخرى باسمMark Kirby على LinkedIn
استعرض الأعضاء الآخرين الذين يحملون اسم Mark Kirby