British Gas Energy 4+

Works well and has all details needed. However, occasionally the app stops syncing with daily gas readings. Which is a pain but not majorly as I only like to check and monitor electric usage. I raise the issue and gets fixed in around 7 - 20 days, has happened twice now.

Update : I did contact them as requested and it was all fixed, great job. Unfortunately I now have the problem again, this time no gas readings showing in my app for 3 weeks now. BG service desk are on to it again. Can’t fault the customer service people at BG, they always try to resolve for you. Mostly it works, but then a few weeks or months later something else goes wrong. At least it always gets fixed.

Hi there, thank you for taking the time to leave a review. Can you send a text with your name, energy account number, and address to 07378905406 so I can look into this issue you are having with your gas readings in the app? The text chat inbox is monitored Monday to Friday, from 9 am to 5 pm.

Kind regards, Paul.

Most organisations learn from their previous attempts with apps and improve them but not BG, the new app seems embarrassed to open up at first and takes ages, at some points it looks like it has frozen but if you wait long enough it will open eventually. The statements are confusing some go to full screen others stay small and can be difficult to read. Before we could see easily charges and payments easily but now it is a confused mass of figures on separate screens, would it help if the developers engaged the help of an accountant to show them how to present accounts properly.
Have now been able to access the app, apparently biometric access confuses the app, disable them and you can get in.
If you look at one of your accounts either gas or electric you have to exit the app to look at the other account.
The statements if you look at your latest statement you leave the app but other statements are within the app but are on a small screen.
Previous comments were that it wasn’t a very good app, there is no change to my opinion, it wasn’t properly tested before release, it isn’t helpful for customers to monitor their usage and their bills, so no change to my rating.

Hi there, I'm sorry to hear about your experience with the app. I would really like to look into this for you and help get your issues resolved. We're looking to make it easier to identify which account is which on the homescreen in a future update to the app. I'm concerned though that you are having difficulty opening the app. If this is on your iPad then it is an issue we are aware of affecting some customers. It is currently being investigated to determine the root cause. There is a workaround at the moment. It may take a few attempts to open the app. When you do get in, can you go to the settings in the app menu (3 horizontal lines top right) and choose login options, then biometrics and disable the biometrics option. You should be able to open the app each time on your iPad after that. The other option would be using the app on your iPhone, or Android phone if you have one. If the issue is not on your iPad Can you send a text with your name, energy account number, address and email to 07378905406, so I can check things from our end? The text chat inbox is monitored Monday to Friday, from 9 am to 5 pm. Can you reference this review in your text, i.e. the date, App Store and reviewer name?
Kind regards, Paul.

I am sorry but I cannot be bothered with all that and I certainly won’t be pressing on any links to a webpage, the old app was better and you could do everything easy inside the app and then get on with life as life is short enough as it is, this app is just a pain. I can’t imagine what it must be like for people with autism who are on the spectrum of not liking change, the stress it must cause them, you need to take other people’s feelings into account before your own.
——————————————————————— You want to direct me to a website to pay my bill when I could do it through Apple Pay with just a touch of a button on the old app that was so easy, I will not be paying through any website as there are too many scams so I give up, if you want your money then give me back the old app otherwise I will go with another company that don’t complicate things, time is too precious to be wasted on silly changes in apps to suit someone who just wants praise for making things look pretty, simple and uncomplicated is what we all need !!!

*Update. 

Hi, this has been raised to me and wanted to just update our reply if that is ok? 

We use Worldpay, a lot of apps and sites use this and it is a normal standard, but we do accept your concern. Rest assured you are safe and when you click pay, it then activates Worldpay and you can use Apple Pay. In our old app we also used Worldpay too, but just displayed it differently.

We take all feedback very seriously and we will collate this, along with all others raised. 

Thank you for sharing your thoughts and experience, it is appreciated. Thanks, Leon.