Lyft 4+

When I arrive from overseas, the Lyft app always works, effortlessly and efficiently. It is ready to go. Rival app providers are hard to set up particularly if they are a available overseas. If you travel internationally this should be your go-to US provider.

Don’t know if my comment from a few years ago is still valid as now they come so fast it didn’t matter in this trip.
Unlike the U guys, Lyft has a handy way to book in advance. If you need to get to the airport on time and don’t have the luxury of “living in the moment” and having the moment let you down, Lyft says “your driver will be with you from...” day 3:00-3:15. As the driver nears you can even text or call. And that’s why I went with them.

Used the app for the first time in New York/ New Jersey. The app is good to a point if you are able bodied, no more than 4 people and don’t need lots of space then it’s great.

But when you have 5 people and a foldable wheelchair, LyftXL is supposed to be able to accommodate up to 6 people, so why is it such a surprise to drivers when they arrive. I would specify it in the notes to the driver (which also need to be made more visual easier to drivers) and then they would still turn up in cars that were not able to accommodate 5 people despite supposedly being the choice of service for 6 people.

There needs to be a clearer more user friendly approach to those who have limited mobility issues who need to bring a wheelchair that can be folded and put in the back. (Obviously for those bound to a wheelchair or needing specially modified vehicles this is more involved and not the service I mean) but a simple addition of a badge or selection when booking would be good for both driver and passenger to know that the vehicle arriving will be suitable.

As a taxi service lyft has been pretty good in my experience. On time, cheap, and safe. Unfortunately, my issues came when renting a vehicle for a long drive out to Yosemite from SF. My first booking was thwarted when I had to return to my hotel to pick up my passport because lyft failed to inform me that if I’m not from the US, I had to provide two items of ID. Luckily, we were able to change our booking to the day after since we wanted as much time on the road as possible. On the next day, however, after waiting for Hertz to give us a car (despite lyft informing me we were renting through Sixt, at which point I had to argue with the receptionist) the end total for the car and deposit were both 2x more than what the app said it would be. If I had known this to be the case, I would have used an alternative service like Turo or Zipcar. If you’re thinking of renting a car I would do it through one of them rather than Lyft - it would have been cheaper and allowed me to pick a specific car and pickup location.