MyChart 4+

By far the best thing an NHS hospital has done

Instead of wasting hundreds of millions on grandiose IT projects, UCL hospital trust has taken the smart route and not re-invented a wonky wheel and bought a proven ready made product.
I don’t understand why this is not the standard at ALL UK hospitals. Instead the NHS allows each hospital trust to SQUANDER taxpayer money re-inventing the wheel, where I see mediocre re-invented versions of MyCare/MyCharts at each Trust. Not seen anything better. This is why UK NHS is so short of money, - it wastes and squanders so much. UCLHospital Trust has the smarts to choose this system, why don’t other Trusts follow? Oh yes, because they have a bottomless taxpayer funding and sky high egos wanting to be “original mediocre” instead of following UCLH’s example.
In privatised medicine this kind of unaccountable colossal waste would never happen. One hospital Trust would pilot it, and if successful, all hospitals would be required to follow it, and if unsuccessful all hospitals would avoid it. Unfortunately the NHS lacks national coordination when it comes to that.

It’s a pity the makers of MyCharts are not marketing their app to the other Trusts, perhaps they simply don’t know it exists, and the cost /benefit of running it vs their own half baked version or other rival system which operates in a silo.

Developer Response ,

Thank you for the review. Each healthcare organization has their own instance of MyChart. Please reach out to them for support. If you don't know how to reach them, just email us at [email protected], let us know the issue and the organization name and we can look up their contact info for you.

The most comprehensive & accessible app I’ve yet encountered

Don’t worry about using this app even if your not familiar with apps. It’s extremely easy to get to know. It’s not complicated because there isn’t a lot of extraneous pointless stuff to wade through. Face recognition lets you access your important information seamlessly. You can ask questions about your treatment & the admin team & clinical team are both responsive & helpful in answering. The response rate/ speed is impressive but the most amazing thing is that you communicate with an actual human who has your medical history & not a faceless robot sending out pointless FAQs which don’t help at all. Much better than the NHS app which is unwieldy & missing vital information so that even the medics can’t find your basic information without referring to you. I would recommend anyone to use My Chart ❤️

Developer Response ,

Thank you for your review! We are glad to hear MyChart is working well for you.

Needs some changes

This app is great for looking at results compared to the NHS app, I really like how you can see in a chart form where your results fit as someone with no medical background it’s great to see how good or bad a result is but there’s one tiny thing that may need looking into which is why I downloaded the app. I’ve been referred to a NHS dental medical centre for my wisdom tooth removal, now I can see from 2022 when I had my last two removed at the main hospital which I do have for one of my profiles but there is no option to add my local NHS dental centre to see about my referral as I have had my first appointment and waiting for my second appointment via letter and as it’s taking some time (over a month) I thought I’d jump the gun and see if I could see on this app what is going on and be updated, see about my previous appointment and double check if it was a letter I was waiting on, if I needed to do something my end like ring them up. I totally understand the NHS for wanting to go paperless (it states this on the app) but in order to do that all respective hospitals/medical centres should be listed on the app. So unless you get referred to the same hospital good luck looking for your appointment information