Tesco Mobile Pay As You Go 4+

Good for info only.

I find that the app is really helpful, to a point. As I'm pay as you go, they don't give you a detailed inventory.
I've been using it for a long time, as I don't use my mobile that much I hadn't noticed anything different in the amount available. Now that I need my mobile, due to family issues, I'm using my mobile a lot more, so I've been keeping a log of calls and what I've got left. I have just topped up via the app to find that it cost me a £1 for the privilege! Where is that info on here and why? Surely it's cheaper doing it this way than going through the phone or getting a voucher. I know it's not much, but with everything going on at home, every penny counts! Good job I'm going to get triple money, but I've got to wait until my anniversary date.
Please be more open on what you have to pay to use this app! Now I'm going to have to keep an eye on the cost of anything I do on here. It's going to be back to calling again, which takes several minutes to go through! I'm struggling to see the benefits now.

Developer Response ,

Thanks for taking the time to leave a review.

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Failure (but recovered)

Changed from Vodafone as fed up with messing around. Tesco is just as bad. After two attempts trying to get my old number back was promised completion by six pm today. Nothing, eventually got through on chat line was told to turn my phone off and on again. Did that so lost contact with chat line and spent the next hour unsuccessfully trying to get through. On top of that, downloaded app and was informed my number was not a payg number despite using new payg SIM card they sent me. Please take me back Vodafone.

All worked out in the end. Process not as simple as portrayed but got there eventually.
Back up to 3 stars for effort.

Developer Response ,

Thank you for taking the time to leave your review. We're very sorry to hear about this and for any inconvenience caused. Restarting the phone and popping the SIM out/in will reconnect the services to the network after the number transfer has completed. This is usually done no later than 6pm on the day of the transfer. Once done, you will be unable to access the Tesco Mobile app or online My Account for 24 hours while the system updates to reflect the change in the mobile number.
If you're still having trouble or require any other assistance, please contact Customer Care on Twitter or Facebook, with a little bit of information regarding your review/query and they will do everything they can to help.

Tesco pay as you go

This is a review of both the app and the service as a whole. Just two months ago I mast went down in my area and I went to report the issue on my app but no way had to go on the website chat with a chat bot get a person who said I am so sorry in the most sarcastic tone and say we can give you a goodwill fiver. After some is that it no we’ll fix it no communication I’ll top you up a fiver the equivalent of less than 1GB of data and then the app club card deals come and go paying by card first time is impossible and setting up cards are a pain, god forbid you forget what card you used or want to set a buffer limit or something. Also pay as you go rates are apalling plus when the app updates your stuck with no way of renewing your rocket pack