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United Utilities Mobile App 4+
United Utilities
Designed for iPad
-
- Free
Screenshots
Description
Manage your water account on the go – it’s quick and easy to submit meter readings, pay your bill and check your account history, report leaks and you can even use our torch to help you read your water meter.
Features
Pay your water bill
Submit your meter reading
View your statements
See your payment history
Use the torch and camera buttons to help you read your meter
Report leaks using our handy map and send us photos
Requirements
You must have a United Utilities account number (if you are a new customer let us know here https://www.unitedutilities.com/my-account/moving-home/a-new-customer/) *
Compatible with iPhones and will require IOS version 10.0 or above
A WiFi , 3G or Edge connection is required
*you can report a leak without needing your account number
The App will ask your permission before some actions, such as calling us from the App and using your camera for meter reads.
What’s New
Version 3.8
Thanks for using our app. We are always looking at ways to improve your experience and in this latest release, we’ve added a new feature to help you check on the status of any known issues with your water.
Ratings and Reviews
Never Had Any Problems Using This Fantastic
I truly have been able to Check our Account at anytime.
Never any problems with payments and has made life where at least payments are concerned fast hassle stress free. Very satisfied wish paying other bills with other providers would learn how to operate better systems same Thankyou P&J
Developer Response ,
Hi there, thank you for taking the time to leave a review and we really appreciate it. I'm glad you find the app easy to use and it's stress free. Enjoy the rest of your day. Thanks, Adam
Nothing short of a nightmare
I have been a customer of United Utilities for years, and my experience has been nothing short of a nightmare. For over three years, I have been trying to resolve issues with my water bill to no avail. It all started when I discovered a leak on my property and was subsequently informed that my water usage was equivalent to that of a small hotel.
An engineer came out and found a problem with my meter, which was then replaced. Despite this, United Utilities continues to charge me over £5000. I have made numerous calls to customer service, but each time, I am met with a lack of resolution.
To make matters worse, they report a default on my credit score every month, further damaging my financial standing. Despite my repeated attempts to address the issue and set up a payment plan, there has been no progress. I am still faced with the same exorbitant bill and no clear path to resolution. This ongoing ordeal has been incredibly frustrating and stressful. United Utilities’ handling of this situation has been utterly unacceptable, and I would not recommend their services to anyone.
Developer Response ,
Hi James, I'm sorry to see this and to hear about the higher bills you have received. I would like to look into this further for you and check why your account hasn't been updated.
Would you mind sending a private message with your contact details? You can message us on Facebook or a X (Twitter) if you have access to social media? Alternatively, if you don't have access to social media you can contact us online and we'll investigate this further - https://myaccount.unitedutilities.com/ContactUs Thanks, Adam
Malfunctions on the app
Up until last night, I was happy with the app; but not now! I paid my usual payment online using the app, but I got a box onscreen saying it had been declined for some reason, I then tried to make my payment again, not once, but three times, and unknown to me all four payments were going to be taken out of my bank. I’ve since got three of them cancelled at my bank, but I say you guys need to get the app sorted out and quick!
Since I put this review on here, I’ve now managed to get the situation sorted out.
I would like to ask though, as from next week, how can I make a payment then? Should I use the app, or, the phone? In short, will you have the app in full working order by Tuesday?
Developer Response ,
Hi there, thank you for taking the time to leave a review and I'm sorry to hear this. We were aware of an issue with the app a couple of days ago and we did take off the option to pay using the app whilst the problem was being fixed. If you still haven't received a refund for your payments, you can send us a message on our Social Media pages or you can call us on 0345 672 2999. Thanks, Adam
App Privacy
The developer, United Utilities, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Collected
The developer does not collect any data from this app.
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- United Utilities Group PLC
- Size
- 32.4 MB
- Category
- Utilities
- Compatibility
-
- iPhone
- Requires iOS 11.0 or later.
- iPad
- Requires iPadOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Mac
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © United Utilities Group PLC 2018
- Price
- Free