Frontdoor 4+

First time home owner here! Never fixed a thing in my life and in 5 minutes Michael helped me and my wife understand what materials and tools we needed for the job at hand, wrote up all items and sent us links to them on Home Depot’s website. We ordered the equipment, picked it up and came home to start fixing a leak in our outside pipe that fed water to our irrigation. Got back on the app and luckily got Michael again! Within 45 minutes we worked through the project and fixed the leak. The app was seamless and extremely high quality. Amazing tool and team at Frontdoor! Highly recommend for anyone looking to fix something they aren’t sure how to fix or confident in. We paid $25 for the year for this service which is an absolute steal. I would’ve paid $200-$400 for a plumber to come out and fix it but instead paid $75 for the tools and equipment.

Thank you for sharing your experience with us, @Nolanw777. We’re glad to hear you had a great video chat with your Frontdoor Expert.

I’m am an employee of Frontdoor and wanted to try out our new app. I had a terrific experience with the virtual chat with an expert. I had an air conditioner split system that wasn’t properly cooling certain rooms in the house. He gave both a DYI free option and assured us if that didn’t work this is a solvable problem despite being told by our service tech saying it wasn’t . Really exciting and get this, I was connected to him in 1 minute and he attached the video and audio recording in the app so I could share it with family and friends and refer back to myself!!! Kudos Frontdoor for its new product highly recommend you try it out!!

Thanks so much for taking the time to leave a review @tanyahowe. We appreciate your kind words and hope to serve you again soon.

Tried the Frontdoor app when we had an issue with our lightbulb burning out and a part breaking off on our range microwave. Called in & the tech, Ken, answered in less than a minute (at 10pm at that)! He was eager to help and gave us great pointers. Definitely a great tool for tech-savvy DIY-ers who aren’t super handy around the house by themselves.

I love that he didn’t make us feel ignorant for not knowing a simple fix. He was passionate and eager to grab the part number for the right light bulb (that won’t melt off in the future). Will definitely buy the membership when i need it!

We are so glad to hear that our Expert was able to solve your repair need via video chat, @r6317. Thanks so much for sharing your experience with us.