A rapid innovation project with Datacom has helped Lion use new technologies to solve old problems in just 4 weeks. Learn how our teams developed a successful pilot for a modern, painless returnables system for beer bottles, enabled by the AWS cloud platform. Read more: https://lnkd.in/eEhU_M98 #RapidInnovation #Automation #Sustainability #Reuse #ThriveTogether #AWS #AWSCloud Russell Page-Wood, Dan Fairbairn, Matt Johnston, Mike Walls, Suzanne Miller, Paul D., Luke Nicholls, Phill Patton, Jane Drake, Abby Buckthought
Datacom
IT Services and IT Consulting
Auckland, Auckland 219,354 followers
Customer focused values. World-class capability.
About us
Customer focused values. World-class capability. The right solutions to help you navigate, wherever you are on your journey. With a breadth of offerings and depth of expertise, there isn’t a safer pair of hands to help navigate the future of your business. Datacom is Australasia's largest home-grown tech company. Drawing on the experience of over 6500 staff in 24 locations around the globe, we work with a full range of clients, from small start-ups through to government agencies and multinational corporations, to explore and extract the hidden value in their systems. We bring together over half a century of know-how, the right technology and the knowledge and creativity of our people, to deliver sustainable solutions to our customers’ greatest challenges. With our team of dedicated professionals, we work with leading partners to deliver the solutions that are right for our customers – that solve their issues and enhances their businesses. We design, build and run IT systems and processes across operations, cybersecurity, cloud, digital platforms, payroll and enterprise applications. We deliver customer care services and operate mission-critical infrastructure with best-in-class data centre facilities – Datacom delivers on the promise: practical imagination. Follow us on Twitter: https://twitter.com/Datacom Like us on Facebook: http://www.facebook.com/datacomcommunity Subscribe to our YouTube Channel: https://www.youtube.com/DatacomGroupLtd
- Website
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http://www.datacom.com/
External link for Datacom
- Industry
- IT Services and IT Consulting
- Company size
- 5,001-10,000 employees
- Headquarters
- Auckland, Auckland
- Type
- Privately Held
- Founded
- 1965
- Specialties
- Software, IT Management, Business Process, Solutions, Payroll, Cloud, Data Centres, Local Government, Education, Healthcare, Cybersecurity, Advisory, Software Engineering, Networks, Procurement, Automation, Managed Services , Data and Analytics, and Artificial Intelligence
Locations
Employees at Datacom
Updates
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Two-thirds of Kiwi companies are now using some form of AI, up from 48% in New Zealand over the past year. Our 2024 State of AI Index report found a positive shift in attitudes towards AI and a growing confidence in the technology. However, a lack of AI expertise is a key barrier to adoption for many. Grab your copy of our latest research to learn more: https://lnkd.in/gD3-m8p6 #StateOfAIIndex #AIAttitudes #GenAI #Research #Aotearoa #NewZealand
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"It's important to think about risk mitigation, and what we would do to prevent that, but it's also really important to think about what it could enable and the great capabilities that it could give." – Lou Compagnone, Datacom Director of AI. Our latest research into the state of AI in New Zealand reveals that 88% of organisations have introduced AI into their business within the last two years. However, a lack of guardrails and governance poses a serious risk to business. Read more about our findings: https://lnkd.in/g29rEU5r #StateOfAIIndex #AIAttitudes #GenAI #Research #Aotearoa #NewZealand
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"As digitisation ramps up, there’s a growing synergy between the government and tech sectors, focusing on technology that makes a real difference to the communities we serve.” Datacom Managing Director Mike Fuller sat down with Channel Insider to talk about our new Canberra office opening, balancing innovation and risk, and his predictions for the future of government and technology. Read more: https://lnkd.in/g8nf7S2W #Digitisation #Technology #LookBeyondToday
Datacom Expands Into Canberra; Company Grows to Over 2,500
https://www.channelinsider.com
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The Datacom team is excited to be at the SuperLocal conference in Wellington this week. Make sure to stop by stand 26 to meet our team members while you recharge your phone and refill your water bottle! We’d love to chat about your council’s needs and learn about how you’re approaching changing requirements like the new “Local Water Done Well” legislation. Our team is keen to share how Datascape, our modern cloud-based ERP solution, can help your council achieve its targets. #LGNZ #SuperLocal #LocalGovernment #LocalCouncil #Datascape #ERP Georgiana Johnson Greg Whitham, Mark Drysdale, Local Government New Zealand (LGNZ)
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As AI continues to evolve at speed, regulatory uncertainty is resulting in nervousness and missed opportunities for New Zealand businesses. Following on from the New Zealand Government's recent Cabinet paper on AI which proposes a light-touch, risk-based approach to local legislation, Justin Gray, Managing Director of Datacom New Zealand, shares his views on why this approach is the right one for Aotearoa – highlighting that given the rapid advancements in AI, it’s crucial to have a framework that fosters innovation while managing risks. https://lnkd.in/gAxxSNBh #AI #GenAI #NewZealand #Aotearoa #Regulation #Legislation #LookBeyondToday
Light-Touch, Risk-Based AI Rules Make Sense for Aotearoa
datacom.com
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Expectations around customer service and CX are continuing to climb and for organisations hoping to meet – or exceed – those rising expectations, the advice is to swap out traditional contact centres for more human-centric “engagement centres”. To move to an engagement centre model, our CX experts' top tips are: • tailor your customer channels and be consistent • be proactive • embrace personalisation • be curious – use social listening strategies Read the full blog here: https://lnkd.in/gSdfg2mx #CustomerService #CustomerExperience #CX #Engagement #EngagementCentres #LookBeyondToday
The Rise Of ‘Engagement Centres' – Why Contact Centres Must Evolve
datacom.com
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Tracey Cotter-Martin, Datacom Associate Director - Futures and Insights, joined INFINZ to explore how AI is transforming commerce and financial services alongside Matt Ensor, Robyn Campbell and Madeline Newman. Tracey highlighted the potential of emerging technologies to revolutionise banking and capital markets, and shared her expert advice for businesses developing their AI strategies. Thank you to everyone who joined us for such an engaging discussion. #AI #GenAI #LookBeyondToday #INFINZ
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Datacom is proud to have achieved the HP Amplify Impact 5-star Partner status for the second year in a row, in recognition of our work developing more sustainable solutions for our customers. This acknowledgement is extra special following our Sustainable Impact Award win at the HP Partner awards for our efforts in reducing e-waste and lowering environmental impact of the technology lifecycle. We’re excited to continue working towards a more sustainable future alongside our customers and partners. Learn how we help our customers get more life from their tech lifecycle: https://lnkd.in/gtsSCScM #HPAmplifyImpact #Sustainability #Circularity #Partnership Ross Salisbury, Delice Coop, Greg Furlong, Alasia Noakes, Macarena Claro, John Gowland, Rachael Jones
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Datacom was delighted to host the 2024 AI Hackathon last week where we were joined by 95 creative and driven participants focussing on this year’s theme: AI for the Environment. Each team spent two days solving real-world environmental challenges with thoughtful technology and pitching to an experienced judging panel. Congratulations to this year’s winning team, Peak-Shift, whose innovative app uses AI to optimise data centre energy consumption and maximise the use of renewable energy sources by scheduling non-urgent tasks during off-peak hours. Thank you to the AI Forum NZ for organising such a wonderful event and to all of the participants, mentors and judges for making it such a success! #Hackathon #AIForEnvironment #Sustainability #Innovation #PeakShift #AI #ArtificialIntelligence #GreenTech Madeline Newman MISSION READY, Media Design School, Ormiston Senior College, Midu Chandra, Kari Jones, Maria Mingallon, Chanelle Butters, Husain Al-Badry 🇵🇸, Tracey Cotter-Martin, Alex Reed, Issie Loseby, Bryan Nimo, Dipesh Trikam, Catherine Mules, Kyle Wehner, Avinash de Silva, Mandeep Kaur, Prateek Kothari, Melissa Firth, Stephen McIntyre, Kenechi Sylvanus Unachukwu, Richard Wright, Pooja Bajaj, Danbee An, Sejin Lee, Chris Blair
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