Infomedia

Like most other industries nowadays, the auto industry uses the power of data to best market to and serve customers. But with much power comes much responsibility, making it crucial to prioritize data security at every step. Learn how Infomedia’s platforms merge innovative data science with strict privacy protocols to provide clients with actionable insights and the tools needed to safeguard customer data. Read more here: 

Ignite efficiency in your dealership with Microcat Messenger! A real-time messaging app, Microcat Messenger is designed to improve the quality and timeliness of information shared between your parts department and its customers. How it works: 🔷 Turn conversations into conversions: Use free and secure messages to connect and keep in touch with your trade customers and internal dealership staff. 🔷 Find the right vehicle and parts: Trade customers and technicians can easily scan VIN barcodes and send them directly to a dealership’s parts department. 🔷 A picture is worth a thousand words: Microcat Messenger's built-in camera allows trade customers to seamlessly capture and share photos and videos, helping dealership staff identify the correct parts and increasing part order accuracy. 🔷 Parts information at your fingertips: With integration to Microcat EPC, dealerships can easily find and share part numbers, illustrations, pricing, and information with their technicians and trade customers. Discover the benefits of Microcat Messenger today: https://lnkd.in/gZYvM6De #customerexperience #dealership #parts #messaging #microcat #automotive #partsdepartment #infomedia #epc #ordering #accuracy

In the last twelve months, almost $100M USD of genuine OEM Parts and Accessories were purchased from OEM-owned e-commerce channels using our SimplePart platform - firmly demonstrating the huge, untapped potential for OEMs or Dealer Groups to play in a space that's often owned by independent retailers. And this number is continuing to grow every single month! Car owners are voting with their $$ - they are eager to buy from genuine OEM parts stores to guarantee they are getting the exact part they need, as well as the right fitment data. Our VIN-specific EPC data makes this not just possible, but easy. Our platforms also have hundreds of five star reviews from buyers who are delighted with their shopping experience and happy to buy again. OEMs and Dealer Groups across EMEA, APAC and Americas, if you're interested in finding out more about the SimplePart platform and how it could increase your sales of genuine parts and accessories, then take a look (https://lnkd.in/giCrn6Q) or DM us for more information. 😊 #partsandaccessories #automotive #ecommerce #customerexperience

At Infomedia, our goal is to innovate - each and every day. 😀 To do this, we invest in technologies that position us ahead of current trends and allow us to deliver our solutions and services to our customers in the most efficient, convenient, and intuitive manner possible. Since 1987, we’ve accomplished this goal, hiring some of the industry’s brightest minds to develop and optimise a wide range of digital services to serve our international customers. We’ve established ourselves at the forefront of automotive aftersales system innovation thanks to our team of tech-driven experts who work every day to make our platforms and solutions sharper, quicker, and easier to use. 👏 #infomedia #customerexperience #oems #dealerships #technology #automotive #data #automotiveindustry #digital #cx #innovation

Why create an online service booking experience that is #drivenbydata? Quite simply, because your customers don't want to have to do the leg work here. Many car owners have never opened their service manual, and in 2024, they really shouldn't have to either. 😉 Here's what they really want: 1. To put in their vehicle reg/VIN number and mileage 2. For the OSB application to tell them exactly what maintenance their car requires for their next appointment. 3. To know, at the time of booking, exactly how much this work will cost in parts and labour. 4. To select their nearest/preferred dealership and view real-time workshop availability, so they can pick an appointment that suits their schedule. 5. To make their appointment any time that suits them, including outside dealership hours. Is your dealership able to offer this, or are you still asking your customers to work harder than they should have to? Creating a data-driven, digital-first and hassle-free aftersales customer journey is easier than you think. We're working with many leading OEMs and Dealer Groups worldwide to create aftersales experiences that are #drivenbydata. Could we help you too? If you'd like to offer this service to your customers, find out more about our online service booking solution, Superservice Connect - here: 👀 https://lnkd.in/e-kskkWE #automotivetech #automotiveaftersales #customerexperience #drivenbydata

These days, we have more access to personal data than ever before. While some may view that negatively, given the risk of breaches, there nonetheless are many benefits to gathering vast amounts of data. Personalisation, for instance, has become a leading trend for many sectors, including the automotive industry, and is expected to become even more prominent in the future. Data makes that possible. But what does personalisation mean when it comes to shared mobility? A more efficient and customised experience, for one thing! Although we are generally just temporary occupants of shared vehicles, their advanced technology can draw the data it needs from our own tech to create a personalised profile. It can even suggest pricing options that align with what we want to pay, ensuring that we are able to access affordable and convenient transportation options when needed. 👏 Find out more in our latest article: https://lnkd.in/gpFXZcMc #sharedmobility #data #personalisation #mobility #automotive #automotiveindustry #automotivenews #futuretech #customerexperience

Are you looking to boost your aftersales performance? 👀 By combining data analytics and global aftersales expertise, Infodrive inspires automakers and dealerships with insights that help reduce operational costs, grow sales and improve customer retention. Find out more and request a free demo today: https://lnkd.in/gWT7CmP #infodrive #infomedia #data #dataanalytics #aftersales #dealership #automotive #sales #retention #automotiveindustry #customerexperience

I travelled up to Wodonga to visit #BlacklocksFord to train the team and implement #SuperserviceTriage. I was warmly greeted by Michael, Josh and Michael. The whole team at this beautiful site were incredibly welcoming and took the training on board, with positive feedback and small changes made to bring Superservice Triage into their every day. The Technicians excelled by taking photos for their #eVRC on their iPads, reporting #recommendations and sending it off to the relevant department after their inspections. The Service Advisors were adapting to the change quite quickly and found customers were authorising additional repairs within a few minutes. Superservice Triage is an efficient tool that can be implemented, utilized and loved by all (Even the customers!!) While driving #Innovation & Service, we were also having fun in the #FastLane! Miqi Taylor Nathan Anstiss Andrew Selim Rory Sutherland

How can targeting owners of older vehicles increase aftersales revenue? Many franchised dealers are focused on the traditional “0-4 years old segment” – but how can they unlock additional aftersales revenue growth from older vehicles? Good news! We offer two solutions that can help: 1.       SimplePart – our Parts & Accessories e-commerce platform that’s tailored to dealer groups and OEMs. It offers genuine parts for sale from a trusted channel, so car owners can buy with confidence that they are getting exactly what they need. Our pilot EMEA platforms are seeing over 75% of sales from vehicles that are over 6 years old! Not only is this a great way to increase Parts revenue, but it also provides an opportunity to connect with previously lost customers and bring them back into the franchised network for future service and maintenance. 2.       Infodrive CX – our aftersales marketing programs offer an unparalleled degree of personalisation when generating offers to target at-risk, lost or lapsed customers. With VIN-specific data, you can create compelling, price-transparent offers to owners of vehicles 4 years or older to keep them in the network, rather than heading to the independent aftermarket at this typical tipping point. For more information on either of these solutions, send us a DM or visit our website www.infomedia.com.au #automotiveaftersales #parts #service #aftersalesrevenue #growth #cusotmerexperience

For my second week in Western Australia I was out at Challenger Ford in Rockingham to #implement and #install Infomedia's industry leading eVHC solution #superservice #triage.   The whole team was amazing to work with, it was awesome to see everyone putting in the effort, asking lots of questions, uploading photos and writing notes on the vehicles that were in the workshop.   A big thanks to Sean and Michael for having me out, I had an absolute blast over the 4 days of training and I can't wait to see your growth as you continue utilising Triage in all its capacity. #sales #customerexperience #customerservice #implementation #traininganddevelopment #efficiency #communication #automotive Miqi Taylor Nathan Anstiss Andrew Selim Rory Sutherland