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Telstra
Telecommunications
Sydney, NSW 389,202 followers
Doing our best work, from anywhere.
About us
We believe it’s people who give purpose to our technology. So we’re committed to staying close to our customers and providing them the best experience. And delivering the best tech. On the best network. Because our purpose is to build a connected future so everyone can thrive. We build technology and content solutions that are simple and easy to use, including Australia’s largest and fastest national mobile network. That’s why we strive to serve and know our customers better than anyone else – offering a choice of not just digital connection, but digital content as well. And that’s why we have an international presence spanning 15 countries, including China. In the 21st century, opportunity belongs to connected businesses, governments, communities and individuals. As Australia’s leading telecommunications and information services company, Telstra is proud to be helping our customers improve the ways in which they live and work through connection. Be first to know about Telstra news, advice and offers, as well as updates on our people and partners: tel.st/subscribe
- Website
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https://www.telstra.com.au/careers
External link for Telstra
- Industry
- Telecommunications
- Company size
- 10,001+ employees
- Headquarters
- Sydney, NSW
- Type
- Public Company
- Founded
- 1901
Locations
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Primary
400 George St
Sydney, NSW 2000, AU
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55 Mitchell St
Darwin, NT 0800, AU
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16 Mort St
Canberra, ACT 2601, AU
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242 Exhibition St
Melbourne, VIC 3000, AU
Employees at Telstra
Updates
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After the Triple Zero outage we experienced on 1 March, we announced an investigation and committed to sharing the findings publicly. Today, we shared those findings along with the improvements we made immediately and others we’ve made since. What matters most when you call Triple Zero is that you can rely on the technology and the team behind the scenes to work seamlessly, to get the help you need. Anything less is not good enough. More info here: https://tel.st/000-report
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⚠️ If you're a Telstra customer you might be noticing some issues with mobile calls, we’re working on a fix and hope to get everything back up and running soon. We’ll keep you updated. UPDATE 2:08PM: Mobile data is not impacted, so if you’re having trouble making calls, you can use services like Apple FaceTime, WhatsApp, Facebook Messenger and other data-based services to stay in touch while we get this issue sorted out. UPDATE 2:29PM: Our testing is showing no impact on calls to 000. We’ll let you know once we have more info. UPDATE 2:56PM Good news! The issue impacting some mobile voice calls was fixed at around 2.30PM (AEDT) today. The issue was caused by a software change. We're sorry for the impact on your day.
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At 3:30am (AEDT) this morning we identified an issue transferring some 000 calls to emergency services (ambulance, fire or police). In Australia, when you dial 000, you’ll speak to one of our specialist call takers who will transfer you to emergency services. We had it fixed within 90 mins, but during this time our call takers had to use our backup process to manually pass on some caller’s details to emergency services for a call back. We are so sorry to those who were impacted by this issue. We know that when someone calls Triple Zero any delay is unacceptable. We’ve started an investigation to understand the cause of the issue, and how we can improve the backup processes we have in place.