About
I’m a highly motivated and passionate customer leader, strategist and designer with over 20 years of demonstrated experience across corporate, health, and not-for-profit sectors. My expertise is designing, delivering and managing customer experience strategies, as well as incorporating lean thinking into process improvement, change and project management, and strategic business planning.
I’m curious about human behaviour and motivational drivers, and translate this knowledge to influence workplace culture, system and process changes. I connect with people at a level that establishes trust, respect and inclusivity in a positive and collaborative manner. I thrive in an environment where I can work collaboratively to achieve and uphold the vision and values of an organisation.
I strive and advocate for progressive, human-centred approaches, creating opportunities for improvement and new practices, and opening avenues for growth across the business. My innovative and creative approach to problem-solving is the foundation for delivering service excellence to customers, whilst ensuring strategic business outcomes are achieved.
Activity
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Bupa today announced that Chris Carroll, Managing Director, Health Insurance, Bupa Australia, has been appointed Chief Executive Officer, Bupa…
Bupa today announced that Chris Carroll, Managing Director, Health Insurance, Bupa Australia, has been appointed Chief Executive Officer, Bupa…
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Experience
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Education
Licenses & Certifications
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Lean Certified Practitioner
SA Partners
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