About
I am a Senior Leader with +20 years of experience in People Leadership, Contact Centre Management, Restructure and Change Management. With a strong people-focus, my expertise presents in building successful teams and evolving Customer Experiences through technology and business process optimisation.
I have led Contact Center teams of 100+ within State-based, National, and in Outsourced models.
Earlier experiences include Operations and Client Relations for the 2nd largest janitorial firm in the tropical isle of Sri Lanka, leading an operational labour force of +250.
Outside of my passion for people and great customer experiences, I am a wife, mum and a hardcore foodie!
Activity
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It’s been a long time since I’ve managed to catch-up in person with the inimitable Deepak Selvaratnam. Deepak and I have known each other for well…
It’s been a long time since I’ve managed to catch-up in person with the inimitable Deepak Selvaratnam. Deepak and I have known each other for well…
Liked by Dharshi Bubb
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CouriersPlease Franchisee Appreciation Day, held last Friday, really was a national event. We’re so pleased to see our team from Ballarat enjoying…
CouriersPlease Franchisee Appreciation Day, held last Friday, really was a national event. We’re so pleased to see our team from Ballarat enjoying…
Liked by Dharshi Bubb
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The CSM role can be demanding. Many companies say they want CSMs to help customers with business outcomes. But in reality, most CSM roles are a bit…
The CSM role can be demanding. Many companies say they want CSMs to help customers with business outcomes. But in reality, most CSM roles are a bit…
Liked by Dharshi Bubb
Experience
Education
Licenses & Certifications
Courses
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Lean Six Sigma Green Belt Training
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More activity by Dharshi
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Heading to the Franchising & Business Opportunities Expo at the Melbourne Convention and Exhibition Centre? Discover the benefits of partnering with…
Heading to the Franchising & Business Opportunities Expo at the Melbourne Convention and Exhibition Centre? Discover the benefits of partnering with…
Liked by Dharshi Bubb
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Looking for a new challenge or career change? Become a Franchise Partner with CouriersPlease! Join Australia’s fastest-growing franchised courier…
Looking for a new challenge or career change? Become a Franchise Partner with CouriersPlease! Join Australia’s fastest-growing franchised courier…
Liked by Dharshi Bubb
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Did you know Australians lost over $3 billion to scammers between 2022 and last year, with SMS scams being the most reported method? In response…
Did you know Australians lost over $3 billion to scammers between 2022 and last year, with SMS scams being the most reported method? In response…
Liked by Dharshi Bubb
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Great start to the Online Retailer Conference & Expo at International Convention Centre Sydney (ICC Sydney)! Connect with our team on stand E111…
Great start to the Online Retailer Conference & Expo at International Convention Centre Sydney (ICC Sydney)! Connect with our team on stand E111…
Liked by Dharshi Bubb
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Great to be working with you Allana Colaviti! #teamwork #oneteam #logistics #brinternational
Great to be working with you Allana Colaviti! #teamwork #oneteam #logistics #brinternational
Liked by Dharshi Bubb
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