Dr Sohag Sarkar

Dr Sohag Sarkar

Greater Melbourne Area
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Publications

  • Improving tomorrow’s security by decoding the quantum computing threat

    Ernst & Young Global Limited

    The EY and JPMorgan Chase & Co. quantum teams have collaborated to release a joint #Whitepaper on #cyberrisk in the #quantum era. This comprehensive whitepaper not only explains the quantum computing threat, but also explores various transition options to quantum-safe solutions.

    Other authors
    See publication
  • The Art of Data Management in Financial Services

    Infosys Consulting

    Financial services enterprises across the globe are at an inflection point They are being challenged by disruptions caused by the pandemic, amongst other market developments To drive through this period of uncertainty and vigor, they are making strategic investments in the areas of digital payments, remote work operations, new business models or collaborations, and digital and data transformations
    Data has emerged as a strategic asset within financial services, but the asset confidence…

    Financial services enterprises across the globe are at an inflection point They are being challenged by disruptions caused by the pandemic, amongst other market developments To drive through this period of uncertainty and vigor, they are making strategic investments in the areas of digital payments, remote work operations, new business models or collaborations, and digital and data transformations
    Data has emerged as a strategic asset within financial services, but the asset confidence across the user community is not very high Therefore, it is imperative to understand the key data management challenges that are being faced today and the changes required to enable a data centric enterprise
    We must revisit history to understand the real reasons for the data conundrum that global enterprises face today The constant struggle to keep pace with technology disruptions has resulted in gaps widening over time to effectively manage enterprise data with popular data management solutions (data warehouse, data lake, or data lake house) To master the art of data management, financial services players may follow the same approach they take to manage other assets brands or products The top three drivers that organizations must set ‘ to manage enterprise data effectively and enable a data driven culture include setting up bold data vision and strategy, defining a set of core data principles, and a robust data governance framework In addition, leading banks adopt a ‘data usage’ centric framework to manage risks, criticality, and opportunities arising from their data assets.
    With data emerging as the new lifeblood for businesses, data experience (can be implied as the oxygen saturation level, i e maintaining an optimal value is critical for both survival and performance DX would drive organizational growth, sustenance, and customer advocacy In this journey, the role that would be played by Chief Data Officers ( would be crucial in driving this new metric of the future

    See publication
  • Consumer Behavior Towards Mobile Social Media and OTTs from Data Monetization and Customer Engagement Perspective

    Telecom Business Review,

    A remarkable growth has been illustrated by the Indian telecom industry. In terms of wireless customers, internet users and data consumption, the mobile communications sector has been at the forefront of this movement that will help India to be one of the biggest markets in the world.

    Social media witnessed a similar evolution, that become a worldwide phenomenon by transcending regional borders. Nearly 73% of total web users use social networking sites in one way or the other. In North &…

    A remarkable growth has been illustrated by the Indian telecom industry. In terms of wireless customers, internet users and data consumption, the mobile communications sector has been at the forefront of this movement that will help India to be one of the biggest markets in the world.

    Social media witnessed a similar evolution, that become a worldwide phenomenon by transcending regional borders. Nearly 73% of total web users use social networking sites in one way or the other. In North & South America, Western Europe, and Oceania, the number of social media users is humongous.

    The research “Consumer behavior towards Mobile social media and OTTs from data monetization and customer engagement perspective” summarizes the findings of a pan-India study conducted with the main objective of researching customers’ behavior, expectations and key facilitators (Technology, Operation, Computer, etc.) that would then assist Indian mobile network operators (MNOs) to direct their strategy to monetize their data. It tracks user behavior towards social media platforms and offers perspectives from the marketing and customer care perspective on popular social networking, mobile phone items, devices, the effect of social networking / OTT platforms on the voice and messaging systems of the network, as well as the effect of customer interaction on social media.

    Keywords: Digital Telco, OTT, Data Monetization, Data Monetization Strategies, Digital Business, Mobile Network Operator, Top OTTs, Top Social Media

    Other authors
    See publication
  • Data Monetization Strategies for New Age Digital Communication Providers in India

    Telecom Business Review

    The research paper analyzes the myriad data monetization strategies that the Telco’s have and prioritizes their strategies and digital product/service initiatives to maximize data revenue monetization.

    Other authors
    See publication
  • Data Monetization Strategies for new age Digital Telcos

    Pacific Business Review International

    India has quickly evolved into a converged digital communications market. It is the second largest telecom market with close to 1.2 billion subscribers and third largest Internet market which is nearing 500 million users. The Digital disruption has changed the market dynamics and the way the Telcos operate today. This quicksilver Digital transformation has made way for this new makeover.

    The interesting ‘phase-shift’ phenomenon has been the switching of the most valuable contributor…

    India has quickly evolved into a converged digital communications market. It is the second largest telecom market with close to 1.2 billion subscribers and third largest Internet market which is nearing 500 million users. The Digital disruption has changed the market dynamics and the way the Telcos operate today. This quicksilver Digital transformation has made way for this new makeover.

    The interesting ‘phase-shift’ phenomenon has been the switching of the most valuable contributor towards the overall ARPU (Average revenue per user). Data revenue has toppled voice to come on the top with a practical swap in the percentage contribution figures (44% vs 21%).

    The telecom regulator (Telecom Regulatory Authority of India) re-christened itself as Digital Communications Regulatory Authority of India (DCRAI); while the Telecom Commission became Digital Communications Commission (DCC). The National Telecom Policy (NTP 2012) is gives way to National Digital Communications Policy (NDCP). This regulatory change has formalized the hitherto Telecom sector to become a Digital Communication sector and the Network Operators as Digital Telco.

    To be relevant in the Digital era the Telco’s have to innovate and evolve their business models: The induction of telecom sector within the overarching Digital ecosystem or economy (including the much needed regulatory policies); thus opens new avenues for growth and innovation driven business models. The research paper analyzes the myriad data monetization strategies that the Telcos have and prioritizes their strategies and digital product/service initiatives to maximize data revenue monetization.

    Keywords: Digital Telco, OTT, Data Monetization, Evolution of Telecom in India, Data Monetization Strategies, Digital Business, Mobile Network Operator.

    Other authors
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  • Digital Communications - The new makeover

    Communications Today (ADI Media Pvt. Ltd.)

    The publications highlights the shift from a traditional to a Digital Telco. It analyses the Indian telecom market which is going through consolidation (10 to 5 players), and the key performance indicators within the industry: namely voice vs data usage and impact on ARPU, subscriber base and impact of consolidation on Revenue market share (RMS).
    It also highlights the market and regulatory outlook (especially National Digital Communications Policy 2018) going forward.

    See publication
  • Live Streaming becomes Mainstream

    Broadcast & CableSat (ADI Media Pvt. Ltd.)

    This article analyzes the growing uptake of Video streaming over smart devices and the limitless use cases of Live streaming. It further explores the key drivers have made live streaming truly mainstream.

    See publication
  • Blockchain: Forays into the Telecom Value Chain

    Communications Today (ADI Media Pvt. Ltd.)

    The article describes the Blockchain technology and it's contemporary types. It analyses Blockchain as a disruptive technology which potentially impacts sectors beyond Banking and Finance especially Telecom. It elaborates the different use cases that may be relevant to the Telcom sector in the areas of new Products & Services or Operational improvement or risk management. It emphasizes the developments happening in the Financial sector and draws lights on the future outlook for Blockchain…

    The article describes the Blockchain technology and it's contemporary types. It analyses Blockchain as a disruptive technology which potentially impacts sectors beyond Banking and Finance especially Telecom. It elaborates the different use cases that may be relevant to the Telcom sector in the areas of new Products & Services or Operational improvement or risk management. It emphasizes the developments happening in the Financial sector and draws lights on the future outlook for Blockchain within the Telecom sector.

    See publication
  • Indian Telecom: Happy New Year?

    Communications Today (ADI Media Pvt. Ltd.)

    The article analyzes the innovative and disruptive entry strategies adopted by potential telecom players who entered the Indian Telecom market. The primary target areas for such entry strategies has been around product & pricing, distribution, network and branding. The article introspects the preparedness of the key market players wrt to the entry strategy that has been used by the new player by means of the 'Happy New Year' offer.

    See publication
  • Monetizing Digital Content over Video OTT

    Broadcast & CableSat (ADI Media Pvt. Ltd.)

    The article analyzes the impact of digital infrastructure on digital economy and the growing monetization of digital content over new age channels: Video OTT. It summarizes the various business models that are being witnessed in the area of Video OTT. and highlights the key trends and value drivers that is fueling the growth of space & time shifted digital content over traditional TV.

    See publication
  • The Game of Thrones: And the Winner is"​

    Communications Today (ADI Media Pvt. Ltd.)

    The article highlights the changing market dynamics post the entry of a large Indian conglomerate into the Indian Telecom sector. It analyses the present state and performance of the telecom sector and the paradigm shift from hithertoi voice to data-centric business model. It puts into perspective the future trends and tries to find the ultimate winner of this "Game of Thrones".

    See publication
  • Digital Infrastructure to drive Digital economy

    Communications Today (ADI Media Pvt. Ltd.)

    Digital infrastructure can power the next mega trend as connected devices can converge bringing more efficiency and possibilities in the future. Industry players and society as a whole is expected to leverage digital infrastructure to create economic value.

    See publication
  • 2016 - The road ahead

    Communications Today (ADI Media Pvt. Ltd.)

    The business article analyzes the challenges and opportunities for Telecom service providers in 2016

    See publication
  • Smart Cities - A Smart Opportunity for Telcos

    Communications Today (ADI Media Pvt. Ltd.)

    India is the third-largest economy in the world in terms of purchasing power parity (PPP) with a 6.4% share of the worldwide gross domestic product (GDP) on a PPP basis. The country also ranks second in terms of population, with more than 1.2 billion people, out of which, nearly one-third are urban dwellers. The urban proportion in the country has increased from 17.3% in 1951 to 31.2% in 2011.
    Urbanization is now a global megatrend and by 2050, around 64% of the developing world and 86% of…

    India is the third-largest economy in the world in terms of purchasing power parity (PPP) with a 6.4% share of the worldwide gross domestic product (GDP) on a PPP basis. The country also ranks second in terms of population, with more than 1.2 billion people, out of which, nearly one-third are urban dwellers. The urban proportion in the country has increased from 17.3% in 1951 to 31.2% in 2011.
    Urbanization is now a global megatrend and by 2050, around 64% of the developing world and 86% of the developed world is expected to be urbanized. Rapid urbanization is putting a strain on the infrastructure, environment and social fabric of cities. In addition, the existing physical, urban and social infrastructure is unable to meet and sustain city requirements and needs an overhaul.
    The new Indian government has proposed transformation strategies & implementation plans to leverage the smart city concept that entails utilization of technology, streamlining existing as well as planned infrastructure investments in order to provide higher quality of living to residents, creating a conducive investment climate for businesses and optimizing resource utilization with transparency.
    Telcos are on the look-out for new sources of revenue, as the subscriber growth alone would not increase the revenue and stakeholder value. The huge retail demand for data is doing little to step the losses from voice and text. Perhaps the opportunity lies, amongst other things, in Smart cities. Telcos are inherently technology-oriented and has significant experience in multi-year infrastructure projects.
    An important requirement is Smart cities is high-speed connectivity which Telcos can address. Combined with the opportunity to then break into adjacent service domains, example: Analytics, Cloud and mobility, the upside for Telcos seems boundless.

    See publication
  • Digital Age Transforms the Business Model

    Communications Today (ADI Media Pvt. Ltd.)

    The Enterprise Network Industry is transforming itself to keep pace with the market disruption brought about by technology innovations on the digital front. The adoption of pure play data services (4G-LTE) across the globe has been proceeding at a faster pace than its predecessor technologies (traditional voice and video).

    With the increased adoption of data services (or digitization); a number of new horizons and opportunities would open up for Telcos; thus requiring the Telcos to…

    The Enterprise Network Industry is transforming itself to keep pace with the market disruption brought about by technology innovations on the digital front. The adoption of pure play data services (4G-LTE) across the globe has been proceeding at a faster pace than its predecessor technologies (traditional voice and video).

    With the increased adoption of data services (or digitization); a number of new horizons and opportunities would open up for Telcos; thus requiring the Telcos to develop deeper understanding of consumer preferences and other Industry verticals:
    1. Customer Engagement
    2. Content & Services

    See publication
  • The War of the OTTs

    Communications Today (ADI Media Pvt. Ltd.)

    The Telco-OTT strategy empowers the MNOs not just to gather back some of the revenue lost to the traditional OTT players; but also to work agnostically across other operators and gain revenue in the process. It is more prudent for single geography or smaller MNOs to work out a collaborative or partnership model with the OTT players; while larger incumbents with multi-geography presence can leverage the strength of their subscriber base to introduce their own OTT services. The resistance…

    The Telco-OTT strategy empowers the MNOs not just to gather back some of the revenue lost to the traditional OTT players; but also to work agnostically across other operators and gain revenue in the process. It is more prudent for single geography or smaller MNOs to work out a collaborative or partnership model with the OTT players; while larger incumbents with multi-geography presence can leverage the strength of their subscriber base to introduce their own OTT services. The resistance demonstrated by the consumer protection bodies or forums to upkeep the net neutrality principles may force the MNOs to sway away from the confrontation or counter strategies; and perhaps re-look at the collaboration or ‘Telco-OTT’ strategies.

    See publication
  • Demystifying Open Internet

    Communications Today (ADI Media Pvt. Ltd.)

    India serves more than 250 million Internet subscribers and majority of these users are accessing the Internet over mobile based technology. The popularity of the mobile services has by grown leaps and bounds and the success may be attributed to the continuous evolution of mobile communication technologies decade over decade. Technology evolution has resulted in a paradigm shift from the hitherto “voice centric” to a “data focused” business.

    National Telecom Policy (2012) approved full…

    India serves more than 250 million Internet subscribers and majority of these users are accessing the Internet over mobile based technology. The popularity of the mobile services has by grown leaps and bounds and the success may be attributed to the continuous evolution of mobile communication technologies decade over decade. Technology evolution has resulted in a paradigm shift from the hitherto “voice centric” to a “data focused” business.

    National Telecom Policy (2012) approved full VoIP as part of unified license; thus allowing local termination of calls over fixed or mobile connections.

    Another paradigm shift that has been witnessed is in the manner in which communication and social interaction happened – with Social Media and Over-the-top (OTT) applications emerging as a front runner when compared to hitherto popular communication mediums like: mobile voice, SMS or email. Industry has also witnessed the cannibalization of the ‘walled garden’ approach adopted by Mobile network operators (MNO) to offer value added services (VAS); caused by the growing popularity of Internet or ‘free-to-use or free-to-download content’ over the Internet.

    But now the MNOs have started to realize that some of the OTT players are providing complementary services using their ‘data pipe’ thus impacting their revenue and relevance factor.
    And when they started to think of innovative monetization models; is when the world started to question their intensions on ‘net neutrality’.

    The paper tries to demystify the net neutrality conundrum.

    See publication
  • Data Monetization 2.0 - An Inside-Out Approach to Revenue Maximization

    Communications Today (ADI Media Pvt. Ltd.)

    The Telecom Service Providers (TSPs) have introduced “unlimited data usage” plans to attract more customers towards their next generation data services (3G/Wi-Fi/4G). Everything was hunky-dory until the TSPs started to realize that some of the OTT players were providing complementary services using their own assets which started to cannibalize their revenue.

    The ‘data pipe’ which the TSPs owned has started to impact their own revenue and relevance factor:

    To counter the treat…

    The Telecom Service Providers (TSPs) have introduced “unlimited data usage” plans to attract more customers towards their next generation data services (3G/Wi-Fi/4G). Everything was hunky-dory until the TSPs started to realize that some of the OTT players were providing complementary services using their own assets which started to cannibalize their revenue.

    The ‘data pipe’ which the TSPs owned has started to impact their own revenue and relevance factor:

    To counter the treat caused by the OTTs, the TSPs introduced innovative ways to monetize their ‘data pipe’ but were caught in the net neutrality trap.

    The growth in the user-generated content and success of cost effective OTT services have forced the mobile operator to re-think their delivery strategy. To uphold their control & relevance over traditional services, global operators’ have resorted to different options (3C Strategy) to counter the OTT Players: Confrontation, Contest and Collaboration.

    The hitherto quest for “own-it-all” business model is leading (or has lead) the Telcos across the globe to adopt a Telco-OTT Strategy. The Telco-OTT strategy empowers the TSPs not just to win-back some of the revenue lost to the traditional OTT players; but also to work agnostically across other operators or geographies and gain revenue in the process.

    The article tries to illustrate the various business models that Global Telcos have adopted to counter the OTT treat.

    See publication
  • The Spectrum Auction: Survival of the richest?

    Indian Management Magazine (Business Standard)

    Business Standard magazine: Indian Management Cover Story titled "The Spectrum Auction: Survival of the richest?" (January 2015 edition)

    The article provides analysis on the Telecom Spectrum auction planned in March 2015:
    Key players (Incumbents, Challengers, New entrants and spectators) contending for the valuable spectrum bands to offer varied services i.e. 2G, 3G or 4G (considering a technology neutral auction).
    Impact of the present auction on existing customers (83% of the…

    Business Standard magazine: Indian Management Cover Story titled "The Spectrum Auction: Survival of the richest?" (January 2015 edition)

    The article provides analysis on the Telecom Spectrum auction planned in March 2015:
    Key players (Incumbents, Challengers, New entrants and spectators) contending for the valuable spectrum bands to offer varied services i.e. 2G, 3G or 4G (considering a technology neutral auction).
    Impact of the present auction on existing customers (83% of the subscribers who contributes 77% of the overall revenue) as the license to serve the customer comes to an expiry (across 17 out of 22 telecom Circles) for the incumbent operators namely Airtel, Vodafone, Idea and Reliance.

    See publication
  • Customer Experience Management (CEM): A Strategic Move up the Telecom Value Chain

    Communications Today (ADI Media Pvt. Ltd.)

    In the new age world of digitization or data-enabled services, the MNOs may depend heavily on their hitherto network equipment or infrastructure providers to derive customer experience insights, marketing & service oriented value propositions. The Customer Experience Management platform is emerging as one of the strategic business driver for the new age MNOs.

    See publication
  • From Gloom to Boom: The Return of the growing Telecom Market

    Communications Today (ADI Media Pvt. Ltd.)

    Analysis on the Telecom Investment in 2014:
    The market stabilization in 2013 has provided the much needed respite (Optimism) to all the players in the telecom ecosystem; as they await (Cautiously) the next set of rules (to be set forth by the government and the regulator) to further the telecom revolution to the next level. This year therefore would be the “Year of Cautious Optimism” and the operators would show signs of bringing back the sector to its lost glory:

    See publication
  • Asian Giants Catching Up with the Global LTE Leaders

    SAP Mobile Services

    My articles that has featured in the Mobile Operator Guide: Innovation & Transformation 2014 published by SAP.

    This is their 2nd annual publication released worldwide.

    See publication
  • The Rise of the Wearables: Adding new fillip to M2M

    Communications Today (ADI Media Pvt. Ltd.)

    The article describes how Wearable Technology is providing a new fillip to the M2M Industry and how Operators can capitalize this space. Also, if the Wearable Technology poses any threat to the evolution of Smart Phone Industry.

    See publication
  • Exuberance of Prowess: Spectrum Auction 2014

    Communications Today (ADI Media Pvt. Ltd.)

    Review on Indian Telecom's Spectrum Auction that was conducted in January 2014

    See publication
  • Indian Telecom in 2014: Marching towards glory or willfully retreating back

    Communications Today (ADI Media Pvt. Ltd.)

    Round up on the Indian Telecom performance in 2013 and predicting the key events and happenings in 2014.

    See publication
  • Art of Business Transformation

    Publishing India Group / Symbiosis Institute of Telecom Management

    The paper analyzes the end-to-end process of Telecom Business Transformation (which can be applied to other Industries as well). Today majority of the Telcos around the globe are engaged in a business transformation in some form or the other. A business transformation is required to keep pace with the internal and/or the external factors within the Telco. An internal factor maybe defined as an initiative which is driven from within the organization, example “Sustenance like keeping pace with…

    The paper analyzes the end-to-end process of Telecom Business Transformation (which can be applied to other Industries as well). Today majority of the Telcos around the globe are engaged in a business transformation in some form or the other. A business transformation is required to keep pace with the internal and/or the external factors within the Telco. An internal factor maybe defined as an initiative which is driven from within the organization, example “Sustenance like keeping pace with the subscriber growth”. While on the other hand, an external factor may also drive an organization to initiate a business transformation like the readiness for Mobile Number Portability.

    Business Transformations are critical to the success of an organization in near as well as long term. The same is required to provide the necessary fillip to an organization and the competitive advantage in the market place. Therefore, getting a business transformation “first time right” is crucial and the paper analyzes all aspects that essentially contribute to the success of a transformation program: Definition of Business Case, Resource deployment, Planning & Budgeting, Partner & Product Selection, Stakeholder Management, Performance Management, Change Management and overall Program Management.

    The paper aims at assimilating the knowledge garnered during the implementation of large scale telecom business transformations within and outside the country. And present the key challenges faced by various Telcos in an anecdote manner and introspects the proactive resolution that would have helped in the transformation journey.

    See publication
  • Plunging Currency in Times of Growing Telecom Industry

    Communications Today (ADI Media Pvt. Ltd.)

    The article was published in the October 2013 Special Edition focusing on "Impact of Currency Volatility" of Communications Today magazine.

    The article analyzes the overall telecom debt in the present context and in wake of sudden rupee depreciation vis-a-vis dollar. The impact on currency volatility has been analyzed across some of the key incumbents namely Bharti Airtel, Idea Cellular and Reliance Communications. The publication further introspect the impact on Operator's Operating…

    The article was published in the October 2013 Special Edition focusing on "Impact of Currency Volatility" of Communications Today magazine.

    The article analyzes the overall telecom debt in the present context and in wake of sudden rupee depreciation vis-a-vis dollar. The impact on currency volatility has been analyzed across some of the key incumbents namely Bharti Airtel, Idea Cellular and Reliance Communications. The publication further introspect the impact on Operator's Operating expenses and on the Equipment Manufacturers. Future telecom outlook in wake of upcoming auctions has also been analyzed.

    See publication
  • Curious Case of Indian Telecom Industry

    Communications Today (ADI Media Pvt. Ltd.)

    The article was published in the August 2013 Financial Special Edition of Communications Today magazine.

    The article analyzes the Financial Heath of the Indian Telecom Industry. It defines the contemporary challenges being faced by the Indian MNOs and provides a perspective on the key factors responsible for the current state.The article further adds some of the solutions that has been introduced by the regulator or the government that would alleviate the industry from the debt burden.

    See publication
  • 4G: Future Path to Profitable Growth

    Communications Today (ADI Media Pvt. Ltd.)

    The article was published in the June 2013 Technology Special Edition of Communications Today magazine.

    The global paradigm shift in the Telecom sector has been defined as the primary reason why Telcos are looking forward to next generation data technologies like 4G. The critical aspects of 4G Deployment Strategy has been illustrated through the R.I.T.E.S. Model defined by the Author. The relevance of 4G in India has also been touched-upon in the publication.

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  • Monetization of Mobile Social Media in India

    Journal Review Committee and will be published in the International Journal Pacific Business Review

    The article was presented at the International Conference on "Managing Change in Business and Economy" under the track titled "Contemporary Marketing Practices and Framework for Change".

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  • Fillip to Growth - State rides on strong telecom infrastructure

    Gujarat Infrastructure

    Authored the article titled “Fillip to Growth - State rides on strong telecom infrastructure” on Gujarat Telecom Infrastructure which has been published in the Second Anniversary Edition of Gujarat Infrastructure Magazine (2011)

    About the Magazine: The mission of Gujarat Infrastructure is to put a spotlight on infrastructure development in Gujarat. It will track key developments, analyse emerging trends, discuss key issues, highlight key initiatives, profile noteworthy projects and…

    Authored the article titled “Fillip to Growth - State rides on strong telecom infrastructure” on Gujarat Telecom Infrastructure which has been published in the Second Anniversary Edition of Gujarat Infrastructure Magazine (2011)

    About the Magazine: The mission of Gujarat Infrastructure is to put a spotlight on infrastructure development in Gujarat. It will track key developments, analyse emerging trends, discuss key issues, highlight key initiatives, profile noteworthy projects and organisations, feature stakeholder perspectives and prescribe policy recommendations. It is published quarterly.The present edition is a special issue on Vibrant Gujarat held in January 2011.

    Magazine URL: http://www.indiainfrastructure.com/mags.html

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  • The Art of Socializing, Mobilizing, Localizing, & Monetizing

    Thinking Aloud !

    Authored the article titled “The Art of Socializing, Mobilizing, Localizing, & Monetizing” on Location based Mobile Social Networking.

    Magazine URL:http://thinkingaloud.in

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  • FICCI Indian Telecom Report 2010 - "Broadband for All"

    FICCI-KPMG

    A FICCI-KPMG Report entitled ‘Broadband for All’ reveals that telecom companies, whose operating margins are under pressure due to usage of multiple SIMs, multiple tariff corrections and rising competition, are keenly awaiting the roll-out of 3G and BWA to bolster the maturing urban markets and enhance margins.

    The report was released by Mr. Kapil Sibal, Union Minister for Communications & IT, at the inaugural session of ‘India Telecom 2010’. Also present on the occasion were Mr. Gurudas…

    A FICCI-KPMG Report entitled ‘Broadband for All’ reveals that telecom companies, whose operating margins are under pressure due to usage of multiple SIMs, multiple tariff corrections and rising competition, are keenly awaiting the roll-out of 3G and BWA to bolster the maturing urban markets and enhance margins.

    The report was released by Mr. Kapil Sibal, Union Minister for Communications & IT, at the inaugural session of ‘India Telecom 2010’. Also present on the occasion were Mr. Gurudas Kamat and Mr. Sachin Pilot, Ministers of State for Communications and IT, Mr. R Chandrasekhar, Secretary, Department of Telecommunications & IT and Mr Rajan Bharti Mittal, President, FICCI, Dr. Amit Mitra, Secretary General FICCI and Mr. Romal Shetty, Head of Telecom, KPMG in India

    The primary aim of the ‘Broadband for All’ movement is to ensure that all Indians are able to connect with the world and are able to remotely access basic facilities like health, education, banking, commerce, entertainment, utility and e-governance services to enhance their quality of life.

    The title chapter "Broadband for All" has been written by Sohag Sarkar

    Publication Release Event URL: http://www.ficci.com/past-Events-page.asp?evid=20473

    See publication
  • Monetizing the Convergence of Social Networking, Mobile Phones & Location based Services

    Telecom Business Review (TBR)

    Authored the article titled “Monetizing the Convergence of Social Networking, Mobile Phones & Location based Services” on Location based Mobile Social Networking which has been published in the Telecom Business Review yearly magazines.

    Magazine URL:http://sitm.ac.in/SITM_corner_telecom_business_review.asp

    See publication
  • FICCI Indian Telecom Report 2010 - "Indian Telecom Success Story"

    FICCI-KPMG

    This report provides an overview of how the telecom industry has developed over the last few years, with a special emphasis on key trends impacting the industry today. This report also discusses the impact that this sector has had in promoting the agenda of inclusive growth.

    The chapter titled "Global Telecommunications Market" has been written by Sohag Sarkar.

    "I am delighted to address the special session on Telecom for Inclusive Growth. I extend my greetings to the…

    This report provides an overview of how the telecom industry has developed over the last few years, with a special emphasis on key trends impacting the industry today. This report also discusses the impact that this sector has had in promoting the agenda of inclusive growth.

    The chapter titled "Global Telecommunications Market" has been written by Sohag Sarkar.

    "I am delighted to address the special session on Telecom for Inclusive Growth. I extend my greetings to the organizers, members from the industry, government and academia and distinguished guests. Today morning, I received the "Indian Telecom Success Story" prepared as a part of "India Telecom 2009" by FICCI and KPMG. This document is very comprehensive and my greetings. In the conclusion of this document, the need and importance of telecom penetration in the rural areas, with value added services has been highlighted. It also brings out the need for provision of broadband connectivity to the rural areas. Based on this conclusion, I re-arranged my talk this morning to emphasize the need of connecting a billion people for inclusive growth. Hence the title of my talk is "Connectivity for the Billion"
    - Dr. APJ Abdul Kalam, President of India; Address during the special session on Telecom for Inclusive Growth – India Telecom 2009

    See publication
  • Impact of Celebrity Endorsement

    CoolAvenues.com

    The Business Paper titled "Impact of Celebrity Endorsement" tries to look beyond the benefits that might be derived out of celebrity endorsement. It tries to understand the process of consumer psychology and impact of celebrity endorsement on the overall process of brand building. The in-depth study of various models brings to light the complexities pertaining to celebrity endorsement. Analyzing its success is as much a necessity as is the understanding of its need. The importance of celebrity…

    The Business Paper titled "Impact of Celebrity Endorsement" tries to look beyond the benefits that might be derived out of celebrity endorsement. It tries to understand the process of consumer psychology and impact of celebrity endorsement on the overall process of brand building. The in-depth study of various models brings to light the complexities pertaining to celebrity endorsement. Analyzing its success is as much a necessity as is the understanding of its need. The importance of celebrity management has been emphasized to realize success or failure in its true sense. A symbiotic model has been proposed to define: how to make celebrity endorsement a win-win situation for both the brand and the brand-endorser.

    This business paper was selected and awarded by CoolAvenues.com

    Publisher URL: http://www.coolavenues.com/know/mktg/sohag_sarkar1.php

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  • Convergent Billing Solution for Telecom Sector

    Symbiosis Institute of Telecom Management (Symbiosis International University)

    The research paper highlights the various components of a Telecom Billing Solution and describes the concept of Convergent Billing in the Telecom space.

    Publisher URL: http://sitm.ac.in/Studentprojectlist.aspx?cat=RP

    See publication
  • Using E Commerce To Fuel Rural Growth In India

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    “There are no such things as limits to growth, because there are no limits to the human capacity for intelligence, imagination, and wonder"
    -Ronald Reagan

    “Incredible India” is a theme which is promoting brand “India”. And sixty percent of India comprises of rural India. Unless you are a good sales executive; it is difficult to pronounce anything incredible happening in the rural part of India.

    E-commerce together with Information & Communication Technologies (ICT) holds great…

    “There are no such things as limits to growth, because there are no limits to the human capacity for intelligence, imagination, and wonder"
    -Ronald Reagan

    “Incredible India” is a theme which is promoting brand “India”. And sixty percent of India comprises of rural India. Unless you are a good sales executive; it is difficult to pronounce anything incredible happening in the rural part of India.

    E-commerce together with Information & Communication Technologies (ICT) holds great promise for the socio-economic development of rural hinterlands in India. The growth of Indian economy depends upon the growth of so-called population that forms the “Bottom of the Pyramid” of which Mr. CK Prahalad speaks of. It is also difficult to attain the 10% growth rate which we strive to achieve every year. The agricultural contribution towards the GDP is on a decline. This paper tries to explore how the use of e-commerce can bring about changes in the lives of the rural population and fuel economic growth & development.

    The use of e-commerce by the rural poor leads to efficient price discovery and offers economy of transaction for agricultural trading. Above all it tries to acknowledge the problem of “Asymmetry of Information”. And unless this is not done away with, we cannot provide a level-playing field to the people of rural India.

    By this paper, the implementation of a rural e-commerce project has been proposed by using a strategic model. And various rural e-commerce applications have been recommended together with success stories of similar projects. Presently the policy makers, administrative workers and citizens are at a loggerhead while rural businesses are still waiting to take off. To carry forward the “India shining” campaign, all we need to do is to:

    “Act, act in the present. And trust no future however pleasant”

    Publisher URL: http://www.coolavenues.com/paper/papers_2.htm

    See publication

Projects

  • Data visualisation and service insight program for a AUD 12 billion multinational insurance player

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    Definition of Service insight visualisation that enables business and technology stakeholder a comprehensive view of technology experience across business and technology operations. It involved a design-thinking led co-creation of visual wireframe that caters to the needs and aspirations of personas across business and technology side respectively.

    Other creators
  • Benefit case for a Mobile App for world's second largest metals and mining corporation

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    Defined five year cumulative benefit for rolling out Mobile App across 18 planning plants by means of (a) Stakeholder Interview and Analysis, (b) Data Analysis and hypothesis testing, (c) Pilot location benefit estimation, (d) Rollout benefit estimation across all plants. (d) scenario or what-if analysis (e) metric definition (f) future MVP or feature definition (e) final recommendations to enable benefit realisation

    Other creators
  • Digital Transformation for a large conglomerate in New Zealand and Australia

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    Define strategy and business case to drive a Group-wide Digital Transformation. The program aims at bringing together all of the target business and technology capabilities and key operating model enablers into one comprehensive Digital Program.

    Other creators
  • Strategic growth plan and future operating model for a leading ICT Player in Singapore

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    Deliver a strategic growth plan that aligns clients shareholders on the target and aspirational annual revenue and profitability to be achieved in the next 3 years, and an implementation roadmap with required investments and initiatives.

    Other creators
  • Transforming Victorian Education

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    The CEV Integrated Catholic Online Network (ICON) is a state-wide initiative to ensure that every student in Victorian Catholic schools in Australia has access to the same educational, administration, planning and reporting resources and technologies. The ICON technology platform has been setup to provided new ways of working for schools that optimise student learning and school administration. Needless to mention, this initiative is continuously being innovated and transformed to enhance the…

    The CEV Integrated Catholic Online Network (ICON) is a state-wide initiative to ensure that every student in Victorian Catholic schools in Australia has access to the same educational, administration, planning and reporting resources and technologies. The ICON technology platform has been setup to provided new ways of working for schools that optimise student learning and school administration. Needless to mention, this initiative is continuously being innovated and transformed to enhance the experience for Victorian students as well as School staff.
    I am working closely with the C-level executives to support this initiative and uplift the overall maturity and digital operating model.

    Other creators
    See project
  • Strategy Review & Recommendation for a Field Services Leader in Australia

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    An intense engagement to review the strategy alignment to organisational vision and objectives. The engagement included interactions with multiple stakeholders (EGM level and their immediate subordinates) across all Business Units: (1) Connect, (2) HVAC, (3) FIRE and (4) Energy; and all Corporate Functions namely: (1) People, (2) Finance, (3) Business Operations and Risk, (4) Business Development, and (5) Health, Safety and Environment (HSE).
    An executive report was delivered to the client…

    An intense engagement to review the strategy alignment to organisational vision and objectives. The engagement included interactions with multiple stakeholders (EGM level and their immediate subordinates) across all Business Units: (1) Connect, (2) HVAC, (3) FIRE and (4) Energy; and all Corporate Functions namely: (1) People, (2) Finance, (3) Business Operations and Risk, (4) Business Development, and (5) Health, Safety and Environment (HSE).
    An executive report was delivered to the client executive which included the following: Stakeholder Interview and Analysis, Strategic Project and Delivery Analysis, IT Application Portfolio Assessment, IT Service Management Process Review and including opportunity Priortisation and way forward strategic implementation roadmap.

    Other creators
  • US$ 100+ mn Digital & Customer Experience Transformation (Telco & Social CRM)

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    Vodafone, a large Global Telco operator, has evolved through acquisitions across different geographies. Due to inorganic growth the internal systems were disparate and the organization lacked state of the art integrated customer servicing solution. An US$ 100 mn state-of-the-art customer experience transformation was initiated which included: Definition of Transformation vision and objectives, Partner and Product selection for CRM and Social CRM solutions, Business case, TCO Model definition…

    Vodafone, a large Global Telco operator, has evolved through acquisitions across different geographies. Due to inorganic growth the internal systems were disparate and the organization lacked state of the art integrated customer servicing solution. An US$ 100 mn state-of-the-art customer experience transformation was initiated which included: Definition of Transformation vision and objectives, Partner and Product selection for CRM and Social CRM solutions, Business case, TCO Model definition, Transformation planning / kick-off, stakeholder management, communication and steering committee meetings; and managing 25+ vendors to enable an integrated business transformation.

    Other creators
  • Business Strategy & Planning for Wrestling World Cup

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    Define Business Strategy and Financial Model for the launch of Wrestling World Cup

    Other creators
    See project
  • State Government of Victoria - Sports Technology Trade Mission to India

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    Overview on Sports Industry including key challenges and opportunities for potential investment

    Other creators
    • Jaideep ghosh
    See project
  • MI Strategy & Business Analytics

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    The client, a large global GSM operator in India has evolved through acquisitions across different geographies. Due to inorganic growth the internal systems were disparate and the organization lacked state of the art integrated & centralized Business Intelligence (BI) solution

    Key Program Mandate:
    1. Developed MI Strategy blueprint covering the Sales, Marketing, Customer Service, Network and Finance functions.
    2. Recommendations for business needs, people, metrics, data, tools and…

    The client, a large global GSM operator in India has evolved through acquisitions across different geographies. Due to inorganic growth the internal systems were disparate and the organization lacked state of the art integrated & centralized Business Intelligence (BI) solution

    Key Program Mandate:
    1. Developed MI Strategy blueprint covering the Sales, Marketing, Customer Service, Network and Finance functions.
    2. Recommendations for business needs, people, metrics, data, tools and a road map to transform BI from its current state
    3. Functional design including detailed requirement gathering, KPIs and definitions, data schematic and flows, reporting environment design, source system mapping, logical data models
    4. Develop test strategy to ensure implementation meets functional specifications, guidelines and design standards
    5. Implementation support for Sales & Marketing, Finance and Customer Service function

    Other creators
  • Program Execution Strategy & Monitoring Framework - An US$ 2 bn Broadband Wireless Access (4G) Rollout

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    Client Challenge:
    The client wanted assistance in designing the Program Execution Strategy and Program Management Framework for BWA (4G) roll-out (Intra city fibre roll-out across 200 – 300 clusters within top 10 cities ) . In this context the client required:
    - Program Management Framework for roll-out of the entire BWA network across:
    - Cities / Telecom Circles
    - Core / Access Network Points and Network elements – eNodeB, AGs, OFC, etc

    Engagement Overview:
    -…

    Client Challenge:
    The client wanted assistance in designing the Program Execution Strategy and Program Management Framework for BWA (4G) roll-out (Intra city fibre roll-out across 200 – 300 clusters within top 10 cities ) . In this context the client required:
    - Program Management Framework for roll-out of the entire BWA network across:
    - Cities / Telecom Circles
    - Core / Access Network Points and Network elements – eNodeB, AGs, OFC, etc

    Engagement Overview:
    - Defining the execution roadmap covering – scope, responsibilities as per BEPCO (Business, Engineering, Procurement, Construction, O&M) Approach, support Business Functions, Organization Construct, Critical activities etc.
    - Development of Execution Plans, Resource Mobilization and Optimization plans, deciding front availability for execution, etc.
    - Deployment of Program Management (PMO) Framework for roll-out management across 200-300 clusters of top 10 cities
    - Vendor Progress Tracking & Monitoring Framework: Definition of critical activities, progress tracking mechanism, standard progress trackers, and escalation management framework
    - Program Review & Monitoring Framework: Definition of interaction model between client and Service seeking organization; program review mechanism (across Executive, Corporate and Regional levels); escalation management & risk mitigation framework; program activity checklist, and standardized progress dashboards

    Benefits to the Client:
    - Implementation of a well-defined , robust program management framework allowing close monitoring of the BWA roll-out
    - Timely intervention, enabled through progress dashboards & risk mitigation mechanisms, to avoid delays

    Other creators
  • PMO & Entry Strategy for launch of Country-wide Mobile Services

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    Client Challenge:
    The client, a large Indian Conglomerate wanted to launch its services in India
    In this context , the client looked forward to us to guide them across multiple Program initiatives (from the launch of Mobile Services to define the framework for Performance Management so as to facilitate Management Reviews and drive other Programs)

    Engagement Overview:
    - Assisted the client in Strategy definition and Program Management for pan India rollout of Mobile…

    Client Challenge:
    The client, a large Indian Conglomerate wanted to launch its services in India
    In this context , the client looked forward to us to guide them across multiple Program initiatives (from the launch of Mobile Services to define the framework for Performance Management so as to facilitate Management Reviews and drive other Programs)

    Engagement Overview:
    - Assisted the client in Strategy definition and Program Management for pan India rollout of Mobile Services
    - Definition of Market Entry Strategy and Business Planning
    - Program Management Office (PMO) setup and monitoring all launch critical activities on a day-to-day basis working closely with the CXOs of respective functions
    - Definition of Operating Model (for Mobile Service as well as Wireless Data Products) to ensure uniform customer experience and faster go-to-market
    - Analysis of Organizational Design on High-level Benchmarks for Organizational re-structuring and impact assessment to achieve overall business effectiveness

    Benefits to the Client:
    - Setup the Program Management Office (PMO) and defined the roadmap and entry strategy for their telecom venture and supported their Service rollout across the country
    - Refined PM frameworks for risk assessment, issues resolution, governance and communication across key stakeholders for success

    Other creators
  • Enterprise-wide Customer Service Transformation

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    Client Challenge:
    The client, a pan India Wireless Service Provider, wanted to replicate the Business Outsourcing of its entire IT infrastructure and undergo an enterprise wide IT & Business Transformation.
    The scope of the project span across – Billing, CRM, Number Management, Order Management, Revenue Assurance, Self Care, Business Intelligence, Dealer & Sales Management, Collections Management, Financials, etc.

    Engagement Overview:
    Following activities were carried out by…

    Client Challenge:
    The client, a pan India Wireless Service Provider, wanted to replicate the Business Outsourcing of its entire IT infrastructure and undergo an enterprise wide IT & Business Transformation.
    The scope of the project span across – Billing, CRM, Number Management, Order Management, Revenue Assurance, Self Care, Business Intelligence, Dealer & Sales Management, Collections Management, Financials, etc.

    Engagement Overview:
    Following activities were carried out by our team member for the CRM Implementation:
    - Business Capability documentation: Defining the capabilities required in the CRM System categorized between “mandatory for the organization” to “futuristic or nice to have”
    - Mapping of existing “As-Is” Processes with the eTOM Process Framework to define any key gaps or improvement areas
    - Brainstorming session with select Business SPOCs to define the “To-Be” Business Processes, Business rules, and Improvement points while addressing all the pain areas
    - Rollout of standardized business processes across the enterprise along with state of the art Sibel CRM

    Benefits to the Client:
    - The CRM Implementation has been one of the largest Sibel CRM implementation projects in the Telecommunication Industry across the globe
    - The CRM business processes and system had greatly enhanced the customer experience. Earlier the front end agents used to traverse through multiple applications to service the customer while on the call. The same was all integrated into a single screen whereby increasing employee productivity as well as customer engagement.

    Other creators
  • Project Convergence - Telco Business Transformation

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    Client Challenge:
    The client, a pan India Telecom player, was struggling to keep pace with the increasing subscriber base and spread of business operations across different lines of business namely Wireless Services, Wireline & Broadband, Enterprise Services and Long Distance Services (National & International)
    The client initiated an enterprise wide Business Outsourcing of its entire IT infrastructure and started transformation of its’ enter wise IT Portfolio – Billing , CRM, Number…

    Client Challenge:
    The client, a pan India Telecom player, was struggling to keep pace with the increasing subscriber base and spread of business operations across different lines of business namely Wireless Services, Wireline & Broadband, Enterprise Services and Long Distance Services (National & International)
    The client initiated an enterprise wide Business Outsourcing of its entire IT infrastructure and started transformation of its’ enter wise IT Portfolio – Billing , CRM, Number Management, Order Management, Revenue Assurance, Self Care, Business Intelligence, Collections Management, etc.

    Engagement Overview:
    Following key activities were carried out by our team member for the CRM Implementation:
    - Blueprinting of “As-Is” Business Process across Sales, Marketing, Customer Service and Order Management (end-to-end customer lifecycle) across four Lines of Business (mentioned above)
    - “Convergence” of Business Processes within similar functional units for implementation of Single Instance – Multiple Lines of Business Oracle E-business suite CRM System
    - Change Management and Launch Management

    Benefits to the Client:
    - The CRM Implementation has been one of the largest single instance implementation projects in the Telecommunication Industry across the globe.
    - Given the “Convergent” business processes the client has been able to integrate similar business operations spanning across multiple SBUs to present a “One Company” view. The same also serves as a platform for hitherto concepts like “Unified Billing” and “Single Customer View”

    Other creators

Honors & Awards

  • Star Alumni Award

    Symbiosis Institute of Telecom Management (SITM)

    Star Alumnus Award for Academic, Research, Managerial Contribution, Entrepreneurship, Public Administration, Social Service etc.
    Conferred by SITM on the occasion of its flagship event-'Communique'17 - International Telecom Seminar. The award was presented by Mr. Vikram Tiwathia, Deputy Director General of COAI and SITM Director, Prof. Abhijeet Chirputkar.

  • Super Team Award

    KPMG Advisory Services Pvt. Ltd.

    Super Team Award for defining execution strategy and program managing telecom infrastructure roll out for all India 4G Broadband Wireless services.

  • Eureka Business Plan Competition Finalist

    Indian Institute of Technology (IIT) Bombay

    Eureka Business Plan Competition Finalist 2009 organized by IIT-B, E-cell, Mumbai

  • Bravo Award (Team)

    IBM Global Business Services Pvt. Ltd.

    IBM Team Award winner for successful transformation of Enterprise-wide CRM initiative.

  • Bravo Award (Individual)

    IBM Global Services Pvt. Ltd.

    IBM Bravo Award winner for exceptional individual performance as the Convergent Marketing Business Process Lead for the Enterprise CRM Project.

  • Best Outstanding Student (MBA)

    Symbiosis Institute of Telecom Management (SITM)

    Best Outstanding Student – SITM, 2003-05. Topper – SITM, 2003-05

  • Regional Champion of West Zone, India in the AIMA – Infosys National Student Management Games

    All India Managment Association (AIMA)

    Regional Champion of West Zone, India in the AIMA – Infosys National Student Management Games (NSMG-2004). IV Rank – National Level AIMA – Infosys NSMG-2004

  • Best Student (Academics)

    IBM-ACE

    Best Student (Academics) during Graduation – 2000, 2001 & 2002

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