James K Hong

James K Hong

Gold Coast, Queensland, Australia
1K followers 500+ connections

About

Seasoned manager renowned for cultivating and sustaining robust stakeholder relationships across diverse business sectors. Proficient in harnessing DevOps and IT insights to architect cost-efficient, reliable, and scalable solutions

Activity

Experience

  • Zapier Graphic

    Zapier

    Australia

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    Queensland, Australia

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    Robina

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    Brisbane

Education

  •  Graphic

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Licenses & Certifications

Projects

  • Infrastructure Security Audit and Infrastructure Upgrade

    Working with the leading security firm, Context, Nimble IT have gone through a detailed review and audit of information security risk and threat analysis.
    As a result, Nimble have identified and updated information security process and procedures, creating much more robust infrastructures that can withstand many sophisticated attacks in the future.
    My role was to review the recommendation, quickly secure any known issues and implement wide ranges of infrastructures.

  • Confluent Kafka Migration

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    Migration of the on-prem Kafka service to the Confluent Cloud Kafka

  • Genesys Cloud (PureCloud) Call Centre implementation

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    Design and Implementation of Salesforce integrated call centre solution using Genesys Cloud (PureCloud)
    Implemented ACD, IVR, SIP Trunk for 100+ users. This project has been the final enabler for Localsearch employee to work anywhere to handle customer inquires and interactions.

  • Office365 Migration

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    Exchange migration and deployment of Microsoft Office 365 for the enterprise.

    Projected involved deploy and upgrading MS Office to over 150 workstations and 100 field sales representatives. And moving several TB of emails from old email providers to the O365 Exchange.

  • Network security overhaul for Localsearch

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    Review network infrastructures and replace its ageing equipment.
    Deployment of the new HA paired firewall.
    Plan new network routing and secure connection between the data center and AWS Cloud.

Languages

  • Japanese

    Native or bilingual proficiency

  • Korean

    Native or bilingual proficiency

  • English

    Native or bilingual proficiency

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