“Julia is a great support for me, helping me manage my customers and is eager to learn.”
About
With a diverse background encompassing customer success and account management in the IT Industry, I bring a multifaceted skill set and a wealth of experience to the table. Over the course of my career, I've consistently demonstrated a strong commitment to driving client satisfaction, fostering lasting relationships, and achieving tangible results in revenue growth.
I take pride in my abilities to navigate complex contract renewals, negotiate favorable terms, and
proactively address any challenges to ensure seamless continuation of our partnerships. My
experience in renewal management has equipped me with a keen understanding of the nuances.
involved in retaining clients and maximizing their lifetime value.
Activity
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Virgin Atlantic + #GenesysCloud = 📈 220% more interactions handled ⏱️ 50% decrease in average handle time 🤖 20% of contacts managed with advanced…
Virgin Atlantic + #GenesysCloud = 📈 220% more interactions handled ⏱️ 50% decrease in average handle time 🤖 20% of contacts managed with advanced…
Liked by Julia Turner
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This is going to be awesome! Hope to see you there 🤠
This is going to be awesome! Hope to see you there 🤠
Liked by Julia Turner
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What a great example of the benefits of Genesys Cloud
What a great example of the benefits of Genesys Cloud
Liked by Julia Turner
Experience
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Education
Licenses & Certifications
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Marketing
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Languages
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English
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Chinese
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Recommendations received
2 people have recommended Julia
Join now to viewMore activity by Julia
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Ready…Set….Go for a great day of speakers and engagement at the ADAPT #cioedge event. Andrew Hinde Marsha McGrath ☁️ Jon Dawes Sid Barboza Ps…
Ready…Set….Go for a great day of speakers and engagement at the ADAPT #cioedge event. Andrew Hinde Marsha McGrath ☁️ Jon Dawes Sid Barboza Ps…
Liked by Julia Turner
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It was amazing to spend time together with our industry leaders, and partners last night. Making connections is what it's all about! In a market…
It was amazing to spend time together with our industry leaders, and partners last night. Making connections is what it's all about! In a market…
Liked by Julia Turner
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4 weeks to go till I run the Sydney Marathon (my first marathon)- Ill be running for Dementia Australia - please help to donate at this…
4 weeks to go till I run the Sydney Marathon (my first marathon)- Ill be running for Dementia Australia - please help to donate at this…
Liked by Julia Turner
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I was recently asked, "What has been your biggest life lesson?" And I thought, yikes, where do I start? So let me share a snippet from both my…
I was recently asked, "What has been your biggest life lesson?" And I thought, yikes, where do I start? So let me share a snippet from both my…
Liked by Julia Turner
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Happy to share that I have joined #TACSecurity as Sr. Vice President Enterprise Business. TAC Security ($NSE:TAC), a global leader in Risk based…
Happy to share that I have joined #TACSecurity as Sr. Vice President Enterprise Business. TAC Security ($NSE:TAC), a global leader in Risk based…
Liked by Julia Turner
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A Fantastic CISO Supply Chain Defense executive lunch last week in Sydney and Melbourne. We explored the cyber-attack trends and how AI is starting…
A Fantastic CISO Supply Chain Defense executive lunch last week in Sydney and Melbourne. We explored the cyber-attack trends and how AI is starting…
Liked by Julia Turner
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Some journeys are short but very enriching... Grateful to Stree Naidu for having shown trust in me and given me the opportunity to build out the…
Some journeys are short but very enriching... Grateful to Stree Naidu for having shown trust in me and given me the opportunity to build out the…
Liked by Julia Turner
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Sometimes – you don’t get the spotlight when you should Sometimes – you get it when you don’t deserve it This happened to me last night. I…
Sometimes – you don’t get the spotlight when you should Sometimes – you get it when you don’t deserve it This happened to me last night. I…
Liked by Julia Turner
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“Bruthless” To be brutal and ruthless at the same time. A new word coined by Sean McHugh and myself. Don’t be fooled by this pic of these two…
“Bruthless” To be brutal and ruthless at the same time. A new word coined by Sean McHugh and myself. Don’t be fooled by this pic of these two…
Liked by Julia Turner
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Big news! A very proud moment as BlueVoyant has been named the 2024 Microsoft Worldwide Security Partner of the Year! 🌐 This award is a testament…
Big news! A very proud moment as BlueVoyant has been named the 2024 Microsoft Worldwide Security Partner of the Year! 🌐 This award is a testament…
Liked by Julia Turner
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What a great venue to discuss how companies use #AI and #ExperienceOrchestration with #GeneyssCloud. If you like to level up, talk to us at Genesys
What a great venue to discuss how companies use #AI and #ExperienceOrchestration with #GeneyssCloud. If you like to level up, talk to us at Genesys
Liked by Julia Turner
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Dear Friends, It is with mixed feelings that I announce my departure from Datacom today after an incredible journey spanning over 7 years. As the…
Dear Friends, It is with mixed feelings that I announce my departure from Datacom today after an incredible journey spanning over 7 years. As the…
Liked by Julia Turner
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Just returned from the 9th Genesys APAC Partner Conference in Bangkok, where we delved deep into AI and Partner Profitability. With 220+ partner…
Just returned from the 9th Genesys APAC Partner Conference in Bangkok, where we delved deep into AI and Partner Profitability. With 220+ partner…
Liked by Julia Turner
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