Faisal Muhammad

Faisal Muhammad

Greater Sydney Area
10K followers 500+ connections

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About

A versatile Information Systems leader with over 28 years of experience in software development, delivery management, digital transformation, data and AI. My principal expertise lies in steering enterprise systems development and implementation projects (Agile, Scrum, Waterfall) to strategically deliver significant value, adeptly bridging the technology with tangible business gains.

For several years, I have been involved in leading Salesforce multi-cloud teams and projects in Australia. Despite my managerial experience, I love and cherish writing codes and developing applications.

Worked for Media.Monks, a Salesforce platinum partner, as a CIO and Head of Delivery, where I played a key role in growing the organisation from $3.9 million to $10.4 million.

Worked 11 years at Emirates Airline, Dubai, where I managed large AI, Data, eCommerce, and Digital Transformation projects with an annual budget of AED 20 million (approximately USD 6 million).

Before joining Emirates Airline, I founded and led a tech startup, growing it from 1 team member to 30 professionals. Led the development and implementation of Information Management Systems for many multinational companies, including Bayer Pharmaceuticals, Ogilvy and Mather, Suzuki Motors, and Hotel Sheraton.

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Experience

  • Salesforce Graphic

    Salesforce

    Greater Sydney Area

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    Sydney, New South Wales, Australia

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    Sydney, Australia

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    Dubai, United Arab Emirates

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    Dubai, United Arab Emirates

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    Dubai, United Arab Emirates

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    Dubai, United Arab Emirates

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    Dubai, United Arab Emirates

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    Dubai, United Arab Emirates

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    Dubai, United Arab Emirates

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    Dubai

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    Pakistan

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    Karachi, Pakistan.

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    Karachi, Pakistan.

Education

  • Graphic

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    Masters in Business Adminstration

Projects

  • Value Added Tax (VAT) implementation across Emirates Group

    - Present

    Other creators

  • Airport Activity Control System at dnata

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  • Emirates.com Rewrite at Emirates Airline

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    Cost: $4.2 Million
    Role: Project Manager
    Period: 14 Months
    Delivery Description:
    • Redesign the current emirates.com site to achieve keys Business Objective.
    • Personalized, targeted multilingual offers to FFP (frequent flyer program) members on Emirates.com to increase revenue per member.
    • Reduced cost of servicing FFP (frequent flyer program) members and other customers.

    See project

  • Aircraft Load Balance Planning (Amadeus, Altea FM)

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  • Customer Segmentation and Campaign Management at Emirates Airline

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    Other creators

  • Flight Turnaround Improvement System at dnata

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    Other creators

  • Vertex Curio - Human Capital Management System

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    Other creators

  • Vertex ERP (Development and Implementation)

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    Other creators

Languages

  • English

    Native or bilingual proficiency

  • Urdu

    Native or bilingual proficiency

  • Arabic

    Elementary proficiency

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