Darren O'Shannassy
Canberra, Australian Capital Territory, Australia
4K followers
500+ connections
About
"I like building things"
I lead Infosys Australia and New Zealand Public Sector business.
We started Infosys PS team in 2011. I joined in 2012 to open our Canberra office. I have been part of our leadership team ever since.
We now deliver projects and services to range of Public Sector customers at local, state and commonwealth level across Australia and New Zealand.
In a career spanning over 35 years, I have worked in leading professional services organisations, undertaking engagements with customers across Australia and around the world. I have wide ranging experience in business management, sales, strategy development, consulting, and project delivery.
I have also developed a specific focus on government services over the last 20+ years. I have a strong view that a better, more effective and more efficient government is beneficial for all. I am also firmly convinced that greater application of technology by government leads to benefits for all citizens.
Articles by Darren
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Why Living & Working in Canberra Is One of the Best Decisions I’ve Made
Why Living & Working in Canberra Is One of the Best Decisions I’ve Made
By Darren O'Shannassy
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Pride to me is celebrating an equitable community built on respect
Pride to me is celebrating an equitable community built on respect
By Darren O'Shannassy
Contributions
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You’re a management consultant. How can you make sure your ERP software integration projects are successful?
It’s important to help your customer to make sure that they have the right business and executive leadership in place. If it’s a true end-to-end ERP implementation the project will impact the whole customer organisation. Therefore the CEO should be the executive sponsor. My advice to my customers is always that they need their best people working on their future. In this case the ERP project. If the day to day business operations are not taking some pain because their strongest people have gotten involved in the ERP project then they need to take another look at who they have leading the ERP project and who they have working on it. The consultant can configure the software but they can’t make the customer adopt it and use it well.
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You're in the middle of a contract negotiation. How can you make sure you're communicating effectively?
Have a plan and a schedule for the negotiations so that everyone knows what is to be negotiated where and when. Make sure the whole team has read all the documents to be negotiated, or to be referenced in the negotiations. A basic activity. Often overlooked. Don’t have more people in the room than needed. Only have the relevant leaders, negotiators and experts. Don’t have people in the room because of their title alone. They often don’t know the deal you’re negotiating and feel obliged to speak up to “add value”. They undermine effective communication and interrupt the flow and cadence the negotiators are building. Do the negotiations in person. You build better connections and pick up interpersonal cues in person than on a VC.
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What qualities are essential for sales development roles?
It’s important that you have a focus on achieving the best possible outcome for the customer. Not just making the sale. You need to aim to always bring value to the customer in every meeting you have with them. Customers work out pretty quickly if you truly have done you homework and prepared for the meeting with them, if you really do understand their business and care about their issues and challenges and where they’re trying to get to. Be aware of anyone who writes that they are a “trusted advisor” for their customers. Whilst you must always operate in trustworthy and ethical fashion, only the customer can decide if they see you as a trusted advisor.
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Your government agency needs to outsource IT. How can you guarantee the security of your data?
No. The first step is to make sure that you understand your legislative, policy and business requirements and then understand how they drive your technical and security requirements. Then make sure those business aligned requirements are captured in the requirements documents. Far too many customers don’t properly consider the requirements of the business that the technology and security is supporting before they proceed with outsourcing. Once the vendor is selected and the contract is signed it’s difficult and expensive to change it retrospectively.
Activity
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GovHack kicks off tomorrow, and it's your last chance to register! This annual Open Data competition, taking place across Australia, is happening in…
GovHack kicks off tomorrow, and it's your last chance to register! This annual Open Data competition, taking place across Australia, is happening in…
Liked by Darren O'Shannassy
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Fabulous to see the Melbourne contingency of #GovHack volunteers spending their Friday night and weekend collaborating around innovative AI ideas at…
Fabulous to see the Melbourne contingency of #GovHack volunteers spending their Friday night and weekend collaborating around innovative AI ideas at…
Liked by Darren O'Shannassy
Experience
Licenses & Certifications
Organizations
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Australian Information Industry Association
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Join now to viewMore activity by Darren
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GovHack day two in Canberra. All the competitors are focussed on responding to the challenges. The GovHack volunteers and mentors are making sure…
GovHack day two in Canberra. All the competitors are focussed on responding to the challenges. The GovHack volunteers and mentors are making sure…
Shared by Darren O'Shannassy
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https://lnkd.in/gwuw2Rc9 Queensland Parliamentary Service completed a full implementation of TechnologyOne's financial system in eight months. On…
https://lnkd.in/gwuw2Rc9 Queensland Parliamentary Service completed a full implementation of TechnologyOne's financial system in eight months. On…
Liked by Darren O'Shannassy
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Great effort (and great photos!) by our @GovHack team in Canberra. #GovHack #GovHackwithInfosys #CBR
Great effort (and great photos!) by our @GovHack team in Canberra. #GovHack #GovHackwithInfosys #CBR
Shared by Darren O'Shannassy
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I love how intense teams get when kickstarting, brainstorming and developing their projects using all sorts of design principles in full view for us…
I love how intense teams get when kickstarting, brainstorming and developing their projects using all sorts of design principles in full view for us…
Liked by Darren O'Shannassy
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I recently finished my role at Save the Children Australia after 13 years! What a wonderful organisation to be a part of for so long ❤️ What’s next?…
I recently finished my role at Save the Children Australia after 13 years! What a wonderful organisation to be a part of for so long ❤️ What’s next?…
Liked by Darren O'Shannassy
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GovHack 2024 is off and running! We had a great launch in Canberra last night. Many thanks to Amazon Web Services (AWS) for the use of their…
GovHack 2024 is off and running! We had a great launch in Canberra last night. Many thanks to Amazon Web Services (AWS) for the use of their…
Shared by Darren O'Shannassy
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🚨 Last Chance to Register! 🚨 #GovHack 2024 kicks off TODAY with our exciting Launch Event at ServiceNow’s corporate office! 🎉 🌟 Don’t miss out…
🚨 Last Chance to Register! 🚨 #GovHack 2024 kicks off TODAY with our exciting Launch Event at ServiceNow’s corporate office! 🎉 🌟 Don’t miss out…
Liked by Darren O'Shannassy
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🚨 Last Chance to Register! 🚨 #GovHack 2024 kicks off TODAY with our exciting Launch Events at the UniSC Innovation Center Auditorium and Moreton…
🚨 Last Chance to Register! 🚨 #GovHack 2024 kicks off TODAY with our exciting Launch Events at the UniSC Innovation Center Auditorium and Moreton…
Liked by Darren O'Shannassy
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✨ #GovHack 2024 Sydney Kickoff Recap ✨ What an amazing start to our hackathon! Yesterday, we launched at the ServiceNow corporate office in…
✨ #GovHack 2024 Sydney Kickoff Recap ✨ What an amazing start to our hackathon! Yesterday, we launched at the ServiceNow corporate office in…
Liked by Darren O'Shannassy
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I had the privilege of attending the inaugural All First Nations (AFN) National Awards at the National Museum of Australia in Canberra. It was an…
I had the privilege of attending the inaugural All First Nations (AFN) National Awards at the National Museum of Australia in Canberra. It was an…
Liked by Darren O'Shannassy
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What a night celebrating Australia’s tech innovation at the AIIA National iAwards Ceremony in Adelaide! Congratulations to Telstra and the…
What a night celebrating Australia’s tech innovation at the AIIA National iAwards Ceremony in Adelaide! Congratulations to Telstra and the…
Liked by Darren O'Shannassy
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Green Light Worldwide were delighted to be invited by Ray Noonan and the team at Cogent Limited to watch the Warriors and Bulldogs battle it out in…
Green Light Worldwide were delighted to be invited by Ray Noonan and the team at Cogent Limited to watch the Warriors and Bulldogs battle it out in…
Liked by Darren O'Shannassy
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Here are some myGov stats: ▪️In Nov 2023 myGov app had 3.6m users ▪️Sept 2024 it now has 5.9m users. Almost doubling since the independent…
Here are some myGov stats: ▪️In Nov 2023 myGov app had 3.6m users ▪️Sept 2024 it now has 5.9m users. Almost doubling since the independent…
Liked by Darren O'Shannassy
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