Philip Musgrave

Philip Musgrave

Greater Newcastle Area
481 followers 479 connections

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About

A Senior Information Technology Manager who utilises 35 years of technology and leadership experience to ensure that ICT Operations team delivers the efficient and effective day-to-day activities of the organisation’s information technology platform.

A senior manager who builds and develops successful Information Technology teams that maintain at their core a strong service delivery ethos to ensure technology is used to enhance all business initiatives.

A passionate and strategic thinker who is driven to make a difference through the use of technology and strategic alliances.

Background:

• Management experience includes Chief Information Officer, Project Management, Application Management, Service Delivery Management, Business Analysis and IT Training.

• Manage diverse fast high-performance teams across multiple locations during times of rapid growth and in times of divestment.

• Industry experience includes Not for Profit, Managed Service Provider and Local Government.

Key Strengths:

Leadership – Demonstrated ability to build high performance teams and communicate effectively at all levels.

Management style – Consultative, loyal, and focused on developing and empowering staff to achieve necessary short- and long-term business objectives.

Vendor Management – Extensive experience reviewing, negotiating, and enforcing IT vendor contracts.

Relationship Management – Extensive experience managing customer relationships. I maintain a strong customer service ethic and trusted partnership with both internal and external customers.

Achievements:

• Recent renegotiation of telecommunications contract providing a saving across term.
• Successful merger of small to medium sized organization with 400 staff.
• Successful deployment of 180 sites across two weekends due to an acquisition.
• Seamless transition to remote working for entire business, both staff and client facing activities at the commencement of COVID-19.
• Certificate of recognition for the setup of two remote Northern Territory childcare centers.
• Introduction of the Service Now application to enrich the end user experience via a self-service portal and to improve management of incidents, requests, changes and problem management.

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Experience

Education

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Licenses & Certifications

Courses

  • Dealing with Difficult Customers

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  • Equal Employment Opportunity Training

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  • IBM DS 4000 SAN Advanced Workshop

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  • ITIL V3 Certification

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  • Team Development

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  • Time Management

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