About
Highly accomplished ICT Executive and Senior Project Manager with over 30 years of experience leading large-scale, complex technology and transformation initiatives within government and enterprise sectors.
→ Specialised in large-scale transformations: I focus on partnering with clients undergoing significant transformations, helping them develop effective strategies, ensure desired change is realised, and ultimately deliver better outcomes.
→ Proven track record of project success: Consistently deliver critical ICT infrastructure projects, exceeding client expectations, and driving innovation.
→ Financial and resource management expertise: Adept at managing multi-million-dollar budgets, optimising resource allocation, and ensuring on-time, within-budget project completion.
→ Strong stakeholder collaboration: Extensive experience collaborating with diverse stakeholders, including joint project delivery teams, clients, and third-party vendors, to achieve strategic alignment and successful outcomes.
→ Complex program delivery: Skilled in orchestrating the delivery of intricate programs involving multiple technologies and vendors, with a focus on end-to-end business outcomes.
→ Transparent communication and reporting: Excellent communicator, providing clear and concise status updates through governance forums and executive briefings.
→ Proactive risk management and adaptability: Proficient in Agile methodologies, project tracking, risk mitigation, and issue resolution, ensuring projects remain on track and adaptable to change.
→ Continuous improvement mindset: Committed to driving ongoing improvement by refining project management processes and tools.
→ Demonstrated expertise in key areas: Proven capabilities in cybersecurity, digital transformation, cloud migrations, and cross-cultural leadership.
→ Extensive experience in government and large organisations: Held senior leadership positions in government organisations, including leading the largest ICT project delivery organisation in the Southern Hemisphere. Led program delivery functions across Asia Pacific as part of global teams and worked with sales teams to secure major contracts.
→ Focus on client satisfaction: Worked on some of IBM's largest ICT Transformation programs, driving service quality improvement, innovation, and client satisfaction. Extensive experience working with client executives at all levels, ensuring services align with their business objectives.
Articles by Rod
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Aligning HR with Business Strategy - Lessons from Industry Experts
Aligning HR with Business Strategy - Lessons from Industry Experts
By Rod Hutchings, MAppSc
Contributions
Activity
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Are you driving your culture? Time and time again study after study keeps telling us the importance of a People First Culture…the impact on the…
Are you driving your culture? Time and time again study after study keeps telling us the importance of a People First Culture…the impact on the…
Liked by Rod Hutchings, MAppSc
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🗓️ Mark your calendar for tomorrow, Weds, Aug 28th! 🗓️ We have two special panels - You pick the best time for you. People-First Culture As…
🗓️ Mark your calendar for tomorrow, Weds, Aug 28th! 🗓️ We have two special panels - You pick the best time for you. People-First Culture As…
Liked by Rod Hutchings, MAppSc
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Sometimes, posting on LinkedIn after you've been offline for a while is just like jumping into cool-ish water in nice weather.🌊☀️ You know it's…
Sometimes, posting on LinkedIn after you've been offline for a while is just like jumping into cool-ish water in nice weather.🌊☀️ You know it's…
Liked by Rod Hutchings, MAppSc
Experience
Education
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Activities and Societies: Alumni of the Standford University
The Stanford Advanced Project Management Program (SAPM) is an executive education certificate program offered by the Stanford Center for Professional Development that teaches managers in a variety of fast-paced industries how to use the concepts, methods and tools of project management to execute their organizations’ strategic initiatives efficiently, effectively and reliably.
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Activities and Societies: Alumni of the Charles Sturt University
Delivered by industry leaders, this coursework & thesis base course features a contemporary approach – integrating industry and practice perspectives alongside emerging tools and technologies.
Thesis completed titled: "Information Systems Strategic Planning in Australian Government Agencies" -
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Activities and Societies: Alumni of the University of Technology, Sydney
This course offers a sound education in all aspects of computing science and information technology.
This course adopts a practice-based approach to computing science education and the course content is a mix of theory and practice with a stronger focus on the mathematics appropriate for computing science and research projects. As well as gaining strong technical skills in computing science and IT, students gain skills in problem solving, teamwork and communication. Employers look for…This course offers a sound education in all aspects of computing science and information technology.
This course adopts a practice-based approach to computing science education and the course content is a mix of theory and practice with a stronger focus on the mathematics appropriate for computing science and research projects. As well as gaining strong technical skills in computing science and IT, students gain skills in problem solving, teamwork and communication. Employers look for graduates with strong computing science skills and, in this course, students are exposed to real research problems in computing science and IT. -
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Diploma of Management will equip you with the knowledge and skills needed to achieve your career goals in management. You will analyse the latest management theories, management styles, organisation strategy, innovation and change management, and learn how to effectively manage and lead teams using proven communication solutions. You will also learn how to attract and retain the best talent to achieve business goals, and build a competitive advantage.
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Advanced Diploma of Project Management is designed to equip participants with best practice Project Management knowledge and skills to ensure that projects deliver the outcomes business requires. The course also provides practising Project Managers with training in the key elements of Project management, and provide the opportunity to gain a nationally recognised qualification ten functions of Project Management: Scope; Time; Cost; Quality; Human Resources; Communication; Risk; Contract &…
Advanced Diploma of Project Management is designed to equip participants with best practice Project Management knowledge and skills to ensure that projects deliver the outcomes business requires. The course also provides practising Project Managers with training in the key elements of Project management, and provide the opportunity to gain a nationally recognised qualification ten functions of Project Management: Scope; Time; Cost; Quality; Human Resources; Communication; Risk; Contract & Procurement, Integration and Stakeholder Management.
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The Advanced Diploma of Yoga Teaching is based on Patanjali’s Ashtanga or 8 Limbed Approach. The course explores asana, pranayama, meditation, yogic philosophy, practical teaching methods, anatomy and physiology and professional development in detail.
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The Certificate IV in Training and Assessment is designed to meet the current and future development needs of individuals delivering training and assessment services in the vocational education and training (VET) sector. This qualification will therefore be suitable for those who are looking to deliver formal training in a structured training environment (such as with a TAFE or Private RTO), provide on-the-job instruction in a workplace environment, (such as delivering one-to-one training )…
The Certificate IV in Training and Assessment is designed to meet the current and future development needs of individuals delivering training and assessment services in the vocational education and training (VET) sector. This qualification will therefore be suitable for those who are looking to deliver formal training in a structured training environment (such as with a TAFE or Private RTO), provide on-the-job instruction in a workplace environment, (such as delivering one-to-one training ), conduct workplace assessments and skill audits, as well as coaching and mentoring of staff.
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This online course explores how entrepreneurs build successful businesses by moving technologies from the lab to the market. In addition to hearing stories and advice from industry experts and entrepreneurs, you'll work with real technologies to develop, refine, and select your own business ideas.
The course covered 5 key sections:
✅ Section 1: Problem Solving and Systematic Innovation
* A systematic approach to technology entrepreneurship
✅ Section 2:…This online course explores how entrepreneurs build successful businesses by moving technologies from the lab to the market. In addition to hearing stories and advice from industry experts and entrepreneurs, you'll work with real technologies to develop, refine, and select your own business ideas.
The course covered 5 key sections:
✅ Section 1: Problem Solving and Systematic Innovation
* A systematic approach to technology entrepreneurship
✅ Section 2: Matching Needs and Seeds
* How to generate new use scenarios by matching customer needs with promising technology seeds
✅ Section 3: Generating Business and Operating Models
* How to align business and operating models
✅ Section 4: Determining Readiness and Market Fit
* How to evaluate a technology for readiness and market fit
✅ Section 5: Financing Your Venture
* How to position opportunities to secure funding -
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Activities and Societies: Subjects included: ✅ Sprint Planning for Faster Agile Team Delivery ✅ Applied Scrum for Agile Project Management ✅ Agile Innovation and Problem Solving Skills ✅ Agile Leadership Principles and Practices ✅ Agile Process, Project, and Program Controls
In this Professional Certificate program, you will learn the mechanics of how to design and facilitate projects using “pure” Agile Scrum and Lean Kanban techniques. You will also learn the trade-offs of using hybrid techniques such as Lean Startup, Scaled Agile For the Enterprise (SAFe), and Disciplined Agile Development.
We will then go beyond these frameworks to the science and essential principles you’ll need to ensure you get the greatest benefits of Agile Project Management methods:…In this Professional Certificate program, you will learn the mechanics of how to design and facilitate projects using “pure” Agile Scrum and Lean Kanban techniques. You will also learn the trade-offs of using hybrid techniques such as Lean Startup, Scaled Agile For the Enterprise (SAFe), and Disciplined Agile Development.
We will then go beyond these frameworks to the science and essential principles you’ll need to ensure you get the greatest benefits of Agile Project Management methods: Speed, Innovation, Leadership, and Kaizen (Change for the Better).
After completing this course series, you will be able to clearly explain how Agile techniques address faults in traditional project management techniques, the tradeoffs (benefits and risks) of these approaches, and when it’s best to apply them to maximize value to the organization
Licenses & Certifications
Volunteer Experience
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Member - Operational Working Party Committee Member - Operational Working Party Committee
Australian Government Department of Veterans' Affairs
- Present 3 years
i18n_veterans
I participate in DVA working group meetings and distribute DVA information and initiatives to the Veteran community.
Support DVA to:
1. enhance the ex-service community’s understanding of DVA’s service delivery performance ;
2. discuss concerns arising from the delivery of DVA services; and
3. identify and provide recommendations for improvements in operational policy to promote quality and accountability in service delivery. -
Executive Committee Member
Australian Peacekeeper and Peacemaker Veterans' Association
- Present 3 years 2 months
i18n_veterans
* Non-profit organisation focused on providing support to Veterans.
Overview:
The Australian Peacekeeper and Peacemaker Veterans' Association (APPVA) is a non-profit organization dedicated to supporting the welfare, interests, and commemoration of veterans who have served in peacekeeping and peacemaking missions globally. The APPVA provides advocacy, welfare support, and commemorative services to honour the sacrifices and contributions of Australian veterans.
Key…* Non-profit organisation focused on providing support to Veterans.
Overview:
The Australian Peacekeeper and Peacemaker Veterans' Association (APPVA) is a non-profit organization dedicated to supporting the welfare, interests, and commemoration of veterans who have served in peacekeeping and peacemaking missions globally. The APPVA provides advocacy, welfare support, and commemorative services to honour the sacrifices and contributions of Australian veterans.
Key Responsibilities:
Social Media Management: Serve as the Social Media Manager for APPVA, overseeing all social media activities to enhance communication with members and the broader community. Develop and share content that honours the memory of those who have made the ultimate sacrifice, ensuring their stories and contributions are remembered.
Representation and Leadership: Represent APPVA on the Department of Veterans' Affairs (DVA) Operating Working Group, participating in high-level discussions chaired by the DVA Deputy Secretary. Advocate for veterans' issues at the national level, ensuring that their needs are addressed in policy discussions.
Key Achievements:
Enhanced Social Media Presence: Successfully managed and expanded APPVA's social media presence, creating a platform for veterans and the public to engage with and remember those who have served in peacekeeping missions.
Commemoration Initiatives: Led initiatives to commemorate and honour the sacrifices of Australian peacekeepers, including sharing personal tributes and stories that resonate with the broader community.
Strategic Representation: Provided strategic representation for APPVA in national discussions on veterans' affairs, ensuring that the voices of peacekeepers and their families are heard and their contributions are acknowledged.
Personal Connection:
This role holds particular resonance as it honors the sacrifices made by veterans, including my son Aaron, who completed two tours in Afghanistan as an Army combat engineer. -
Vice President
Melbourne Beaches Volleyball Association - MBVA
- Present 2 years 11 months
Health
MBVA is a non-profit organisation that is based in South Melbourne, Victoria and serves the beach volleyball community throughout the Port Phillip Bay and greater Melbourne community.
I am focused on supporting MBVA with my transferable project governance skills to give back to the sport of Volleyball which my children and I engage in and love.
I am MBVA social media manager to them handle social media and communicate with their members and the broader…MBVA is a non-profit organisation that is based in South Melbourne, Victoria and serves the beach volleyball community throughout the Port Phillip Bay and greater Melbourne community.
I am focused on supporting MBVA with my transferable project governance skills to give back to the sport of Volleyball which my children and I engage in and love.
I am MBVA social media manager to them handle social media and communicate with their members and the broader community.
I also volunteer refereeing MBVA elite beach volleyball events including the Vic Open in 2021,2022, and 2023. -
Founding member of the Hacking HR Experts Council
Hacking HR
- Present 2 years 3 months
As a Founding Member of the Hacking HR Experts Council, I contribute to the global HR community by facilitating discussions on the evolving intersection of HR, technology, and leadership. Hacking HR is a dynamic learning community of HR professionals, business leaders, and innovators dedicated to advancing the HR profession. Our mission is to create the best HR practices that have ever existed, driving monumental impact on the workforce and workplace.
I actively engage as a moderator…As a Founding Member of the Hacking HR Experts Council, I contribute to the global HR community by facilitating discussions on the evolving intersection of HR, technology, and leadership. Hacking HR is a dynamic learning community of HR professionals, business leaders, and innovators dedicated to advancing the HR profession. Our mission is to create the best HR practices that have ever existed, driving monumental impact on the workforce and workplace.
I actively engage as a moderator, speaker, and faculty member for the "Strategic HR Business Partners" certificate program—a Master's level academic course aimed at transforming HR Business Partners into strategic influencers within their organizations. My contributions include leading panels on digital transformation, agile methodologies, change management, and people-first strategies.
Select engagements include:
Digital Transformation Panels: Exploring the foundations of digital disruption, HR technology strategies, and the role of data analytics in people strategy.
Project, Change, and Agile Panels: Addressing the integration of agile methodologies into HR, navigating change management, and fostering innovation.
People-First Focused Panels: Promoting a people-first culture, mental health and well-being in the workplace, and the strategic execution of business goals through culture initiatives.
Through these initiatives, I help HR practitioners enhance their skills and navigate the complexities of modern HR, ensuring they are equipped to lead in an era of rapid technological and organizational change. My goal is to empower HR professionals to drive transformative impact within their organizations, ultimately shaping a more innovative, inclusive, and people-centric future of work. -
Lead Ambassador Melbourne
Transform
- Present 1 year 2 months
Lead Ambassador Melbourne. Helping to shape the agenda for key conversations that are relevant to the HR and business communities, sharing insights, and providing strategic direction to help the chapter achieve its goals.
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Head Volleyball Coach
School Sport Victoria
- Present 2 years 5 months
Education
I have been appointed 15 and Under Boy’s Volleyball Coach for the Victorian State Team. I volunteer to support young Victorian athletes who represent their State in an Annual National Championship 🏆
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Level 2 Volleyball Referee
Volleyball Victoria
- Present 4 years 10 months
Children
I referee both indoor and beach volleyball in the Beach Volleyball series, Indoor State league as well as support State Team preparations. I am accredited as a Volleyball Foundation Referee when they successfully complete the following requirements
Theoretical component: Complete the online Volleyball Foundation Referee course
• Be a registered member of your State Volleyball Association
• Complete a Working with Children’s Check or equivalent
• The candidate…I referee both indoor and beach volleyball in the Beach Volleyball series, Indoor State league as well as support State Team preparations. I am accredited as a Volleyball Foundation Referee when they successfully complete the following requirements
Theoretical component: Complete the online Volleyball Foundation Referee course
• Be a registered member of your State Volleyball Association
• Complete a Working with Children’s Check or equivalent
• The candidate must be at least 12 years old to be eligible for this accreditation -
Volleyball Coach
Volleyball Victoria
- Present 4 years 2 months
SSV, State, and GMVA elite Volleyball Coach working with a truly all-star coaching lineup, with coaches having represented Australia at some age level be it in beach volleyball, indoor volleyball, or both. Our coach team has played a combined 3 Olympic games, 6 World Championships, 2 World Cups, 8 Continental Championships, and over 50 FIVB World Tour Beach Events. We really believe that to teach someone how to play at the highest level and deal with the pressure of that environment it…
SSV, State, and GMVA elite Volleyball Coach working with a truly all-star coaching lineup, with coaches having represented Australia at some age level be it in beach volleyball, indoor volleyball, or both. Our coach team has played a combined 3 Olympic games, 6 World Championships, 2 World Cups, 8 Continental Championships, and over 50 FIVB World Tour Beach Events. We really believe that to teach someone how to play at the highest level and deal with the pressure of that environment it is important to have experienced it yourself. That's exactly what we have done, be it captaining a gold medal-winning State team, playing for the national junior or youth team, playing college volleyball, or playing and coaching professionally around the world.
I am focused on supporting Volleyball Victoria with my transferable leadership and coaching skills to give back to the sport of Volleyball which my children and I engage in and love.
I also run the Friends of Volleyball Victoria Indoor and Beach State Teams Facebook Groups ( since May 2022). Volleyball Victoria participates annually in the Australian Youth Volleyball Championships (AYVC). This is a State based National Championships that represents the highest level of volleyball available at the U14-U18 age groups.
These groups are informal to facilitate communication/ photos between families & friends across the program.
http://www.gmva.com.au/coaches.html -
RegPM Certification & Assessment Assessor - Project Directors, Program Managers and Project Managers
Australian Institute of Project Management AIPM
- 10 years
Education
Represented the Australian Institute of Project Management (AIPM), industry-based professional association, performing in-depth industry subject matter expert reviews for AIPM RegPM ("Registered Project Manager") certification assessments at the Project Director, Program Manager and Project Manager Levels.
Conducted assessments on top industry professionals with cross-functional and industry experience in more than 10 industries across Australia (including Building, Mining…Represented the Australian Institute of Project Management (AIPM), industry-based professional association, performing in-depth industry subject matter expert reviews for AIPM RegPM ("Registered Project Manager") certification assessments at the Project Director, Program Manager and Project Manager Levels.
Conducted assessments on top industry professionals with cross-functional and industry experience in more than 10 industries across Australia (including Building, Mining, Telecommunications, Banking, Insurance, IT, Defence, Government) -
Board Member and Membership Director
PMI Melbourne Chapter
- 1 year
Science and Technology
As Membership Director/ Director at large was responsible for carrying out the purposes and objectives of the chapter. Responsibilities covered cross functional areas, and included development and maintenance of a Chapter membership plan as well as provide support for Chapter President.
Represented the PMI Melbourne Chapter, in Philadelphia, at the world wide Annual conference. -
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Yarra Ranges Auskick District Manager and Upwey Tecoma Auskick Coordinator
AFL Victoria
- 6 years 9 months
The role of the District Manager is to promote the benefits of children being involved in an introductory football program.
It includes being responsible for overseeing the proper coaching and administration conduct of NAB AFL Auskick programs within their allocated district and promoting the AFL and any associated sponsors in a positive manner.
Publications
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A Human-Centered Workplace: Focusing on Wellbeing to Deliver Results for People and Business
Hacking HR
🌟 Grateful for an Inspiring Panel on Employee Wellbeing! 🌟It was fantastic to MC and host the insightful panel on "A Human-Centered Workplace: Focusing on Wellbeing to Deliver Results for People and Business" as part of the Hacking HR series.A heartfelt thank you to our incredible panelists:Charmaine Green-Forde, SPHR, SHRM-SCPPamelyn Eichelberger, SPHR, CSMMalvika JethmalaniLindsey Garito, SPHR, SHRM-SCPYour expertise and passion for fostering employee wellbeing were truly inspiring. The…
🌟 Grateful for an Inspiring Panel on Employee Wellbeing! 🌟It was fantastic to MC and host the insightful panel on "A Human-Centered Workplace: Focusing on Wellbeing to Deliver Results for People and Business" as part of the Hacking HR series.A heartfelt thank you to our incredible panelists:Charmaine Green-Forde, SPHR, SHRM-SCPPamelyn Eichelberger, SPHR, CSMMalvika JethmalaniLindsey Garito, SPHR, SHRM-SCPYour expertise and passion for fostering employee wellbeing were truly inspiring. The strategies and examples you shared highlighted the importance of a human-centered approach and provided actionable insights for enhancing workplace culture.Special thanks to Rod Hutchings, MAppSc, for hosting us so late, and to Enrique Rubio (he/him) and the Hacking HR team for organizing this event.Thank you all for your valuable contributions and for making the event a success!Hacking HR - The Future of HRWe want to create THE BEST HR that has ever existed by focusing on all things at the fabulous intersection of the future of work, technology, organization, innovation, people, transformation, and the impact in HR, the workforce, and the workplace.The #1 Community for HR +1M COMMUNITY MEMBERS
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The Belonging Blueprint: Creating an Amazing and Inclusive Human Experience at Work with Belonging
Hacking HR
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Leadership Vulnerability: How Openness Can Foster Trust, Inclusion and Wellbeing
Hacking HR
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The Belonging Blueprint: Creating an Amazing and Inclusive Human Experience at Work with Belonging
Hacking HR
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Empathy in Action: A Toolkit for Leaders and Manage to Act with Empathy
Hacking HR
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Does Mental Health Really Matter at Work?: Understanding the Connection Between Mental Health, People’s Wellbeing and Productivity
Hacking HR
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Building a Culture of Growth and Learning
Hacking HR
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Connecting the Dots Between Psychological Safety and Team Management
Hacking HR
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Remote, Flexible, and Inclusive: How to Adapt Work Policies for the New World of Work
Hacking HR
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Creating a Culture of Innovation: Strategic HR Initiatives and Everyday Practices
Hacking HR
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Digital Transformation in HR: A Strategic and Tactical Roadmap
Hacking HR
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Agile HR: Integrating Agile Methodologies into Strategic HR Planning and Execution
Hacking HR
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Fostering Intergenerational Collaboration in the Workplace
Hacking HR
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HR Technology: Strategic Technology Analysis and Tactical Implementation
Hacking HR
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Navigating Change Management Strategically and Tactically
Hacking HR
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Remote Work Dynamics: Strategies for Thriving in Virtual Teams and Environments
Hacking HR
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High-Performance Habits: Building Routines for Success in Competitive Business Environments
Hacking HR
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High-Performance Habits: Building Routines for Success in Competitive Business Environments
Hacking HR
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Navigating Digital Overload: Effective Strategies for Managing Technology in the Workplace
Hacking HR
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Emotional Intelligence in Leadership: Developing Skills for Empathetic and Effective Management
Hacking HR
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Peak Performance Strategies: Enhancing Productivity and Efficiency in High-Pressure Environments
Hacking HR
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Interpersonal Acumen: Influencing Others with Emotional and Social Intelligence
Hacking HR
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The Art of Co-Creation and Collaboration: Fostering HR-Business Stakeholder Partnerships
Hacking HR
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Influence Through Collaboration: Building Meaningful HR Connections with Business Leaders
Hacking HR
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The Path Forward: Navigating HR Complexities with Confidence
Hacking HR
Courses
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Australian Sports Commission Community Coaching General Principles
0866943/2019
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ASADA Anti-Doping Course for Coaches
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ASADA Anti-Doping Course for Medical Practitioners and Athlete Medical Support Personnel
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ASADA Ethical Decision Making
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ASADA Level 1 Anti-Doping Course
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ASADA Level 2 Anti-Doping Course - 2019
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Advanced Transition and Transformation Integration Manager (TTIM) Course
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Anti-Doping Course for Medical Practitioners and Athlete Medical Support Personnel
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Australian Sports Commission Community Officiating General Principles
0866951/2019
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CISCO ACI Traning for Architects
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IBM Blockchain Essentials course
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IBM Client Solution Executive - Foundational
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IBM Cloud Garage Architect Bootcamp
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IBM Cloud Migration Factory Masterclass
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IBM Cloud Migration Method MasterClass classroom training
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IBM Cloud Private Consultant Bootcamp. The bootcamp included lectures, discussions, demos and hands on labs, in which participants transform on-premises traditional WebSphere apps to WebSphere Liberty based on Kubernetes
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IBM Cloud Private Infrastructure and Architecture
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IBM Collaborate Effectively course.
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IBM Delivering Quality Work with Agility course.
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IBM Enterprise Design Thinking Lessons Course
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IBM Enterprise IT Advisor Level 4 Learning Program Mastery Course
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IBM Enterprise IT Strategy Consulting Course
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IBM Explore Cloud Service Management and Operations course
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IBM GBS Cognitive 101 education course
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IBM IT Management Consultant
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IBM Interpersonal Skills course.
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IBM Presenting with Purpose course.
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IBM Public Service Cloud Services Education course including passing all module exams with 100% proficiency
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IBM Quantum Conversations
IBM
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IBM Salesforce Offering
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IBM Solving Problems with Critical and Creative Thinking course.
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IBM's Best Practices for Project Success.
PM137G
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IBM-Red Hat Synergy Cloud (Solution Build) Bootcamp
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Moving to the Cloud by The University of Melbourne
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Stanford University - Converting Strategy into Action
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Stanford University - Executing Complex Programs
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Stanford University - Leadership for Strategic Execution
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Stanford University - Managing without Authority
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Stanford University - Mastering the Integrated Program
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Stanford University - Mastering the Project Portfolio
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The Science of Well-Being - Yale University - 2020
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University of California, Davis - DevOps Culture and Mindset
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University of Virginia - Agile Meets Design Thinking
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University of Virginia - Managing an Agile Team
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Volleyball Australia Level 1 Foundation Coaching Course
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Volleyball Australia Level 1 Foundation Referee Course
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Projects
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Colonial First State (CFS) - Mainframe Transition Project
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Colonial First State (CFS), is an Australian wealth management group that provides investment, superannuation, and retirement products. This project was the first new logo signing for Kyndryl ANZ, a 7-year service management contract worth ~AU$27M, migrating CFS's mainframe workload to Kyndryl's zCloud.
→ Led a cross-functional program delivery team, reporting to the Client Program Sponsor, to deliver this complex mainframe migration, securing Kyndryl's first new logo win in the ANZ…Colonial First State (CFS), is an Australian wealth management group that provides investment, superannuation, and retirement products. This project was the first new logo signing for Kyndryl ANZ, a 7-year service management contract worth ~AU$27M, migrating CFS's mainframe workload to Kyndryl's zCloud.
→ Led a cross-functional program delivery team, reporting to the Client Program Sponsor, to deliver this complex mainframe migration, securing Kyndryl's first new logo win in the ANZ region and opening up future opportunities with CFS and KKR.
→ Generated $3.49M AUD in new consulting revenue over 8 months for the Build program, exceeding initial projections.
→ Scope: The project involved migrating CFS's mainframe workload from CBA data centers to Kyndryl's zCloud at ECDC and DR @ ULDC, impacting CFS's operations nationwide.
→ Budget: Managed a project budget of AU$1.83M, achieving cost savings of AU$260K.
→ Timeframe: Successfully completed Knowledge Transfer (KT), established the primary network, and set up DEV & PROD LPARs in the zCloud within 6 months of project initiation, ensuring on-time delivery
→ Proactively identified and secured approval for multiple Work At Risk phases, enabling early engagement with TCS, facilitating knowledge transfer, and initiating procurement, showcasing a 'flat & fast' approach
→ Identified several PCRs (potential change requests), generating an additional revenue of AU$420K, demonstrating proactive identification of opportunities to expand project scope and revenue
→ Received positive feedback from the CFS Executive Director, highlighting Kyndryl's proactive collaboration and expertise in delivering the project. -
Program Management of Complex Data Centre Relocation
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Program Management of Complex Data Centre Relocation:
Led the successful exit from the Baulkham Hills Data Centre (BHDC), managing the end-to-end process of vacating the facility and migrating critical infrastructure to a newly commissioned Data Centre in Sydney. This involved overseeing the relocation of over 20 customers with minimal disruption to their operations.
Key Achievements:
→ Strategic Infrastructure Consolidation: Directed the consolidation of infrastructure, including…Program Management of Complex Data Centre Relocation:
Led the successful exit from the Baulkham Hills Data Centre (BHDC), managing the end-to-end process of vacating the facility and migrating critical infrastructure to a newly commissioned Data Centre in Sydney. This involved overseeing the relocation of over 20 customers with minimal disruption to their operations.
Key Achievements:
→ Strategic Infrastructure Consolidation: Directed the consolidation of infrastructure, including the migration of zCloud mainframe and midrange systems across various platforms such as pSeries, Wintel, and Linux. The project optimized resources, resulting in significant cost savings and enhanced operational efficiency for customers.
→ Seamless Migration and Technology Modernization: Coordinated the movement of over 4 petabytes of storage, hundreds of network devices, and thousands of virtual servers, ensuring the new Data Centre was equipped with the latest technologies to support customers' evolving needs, particularly in Cloud computing.
→ Complex Stakeholder Engagement and Governance: Maintained transparent communication and collaboration with key stakeholders, ensuring that all parties were aligned and informed throughout the transition process. This approach fostered strong customer relationships and trust, crucial for the successful execution of such a complex program.
→ Cost Savings and Financial Benefits: Achieved substantial financial benefits, including avoiding a $20M USD capital investment required to upgrade the old Data Centre and realizing cost savings of $5.5M USD in FY24.
→ Enhanced Customer Experience: Delivered a modernised Data Centre infrastructure that not only met current customer needs but also positioned them for future growth.
→ Operational Excellence and Risk Management: Ensured that the project was delivered on time and within budget by meticulously planning and managing risks, changes, and issues throughout the project lifecycle. -
AIA AU and NZ Exit BHDC Program
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AIA is a leading multinational insurance and finance corporation with significant operations in Australia and New Zealand.
The AIA AU and NZ Exit BHDC Program was a complex initiative aimed at migrating AIA's IT infrastructure from the Baulkham Hills Data Centre (BHDC) to a new facility, involving both Australian and New Zealand operations.
Key Achievements:
→ Successful BHDC Exit: Led the program to successfully exit AIA from BHDC by June 23, 2023, ensuring a smooth…AIA is a leading multinational insurance and finance corporation with significant operations in Australia and New Zealand.
The AIA AU and NZ Exit BHDC Program was a complex initiative aimed at migrating AIA's IT infrastructure from the Baulkham Hills Data Centre (BHDC) to a new facility, involving both Australian and New Zealand operations.
Key Achievements:
→ Successful BHDC Exit: Led the program to successfully exit AIA from BHDC by June 23, 2023, ensuring a smooth transition and minimal disruption to business operations
→ Azure Migration and Assessment: Supported AIA NZ in completing 31 Azure Designs and Security Assessments, facilitating their move to the cloud.
→ Disaster Recovery Enhancement: Closed DR exposure for AIA AU by deploying SRM for non-compliant Production application workloads and supported DC failovers, improving business continuity and resilience
→ Infrastructure Relocation and Modernization: Oversaw the physical relocation of legacy and Infinity infrastructure to the new ECDC data center, modernizing the technology stack and optimizing resource utilization
→ zCloud Migration and Failover: Successfully executed zCloud site swaps and failovers for x86/AS400/Oracle/SQL and other technologies, ensuring seamless transition and minimal downtime
→ Stakeholder Management and Collaboration: Fostered strong collaboration between infrastructure, applications, business teams, and partners, ensuring alignment and effective communication throughout the program
→ Team Leadership and Development: Built and led a high-performing team, empowering them to overcome challenges and achieve program objectives, as evidenced by positive feedback from AIA AU CTO and Head of Infrastructure and Technology Operations at AIA NZ -
Transport for New South Wales (TfNSW) - Evolve Transformation Program
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Company Summary:
Transport for New South Wales (TfNSW) is an agency of the New South Wales Government responsible for coordinating and planning transport services, infrastructure, and policies across rail, bus, ferry, road, maritime, taxi services, and related transport systems in NSW.
Key Achievements:
→ Led a Comprehensive Transformation Program: Managed 11 key projects focused on cloud migration, tools modernization, security, and resilience, achieving significant…Company Summary:
Transport for New South Wales (TfNSW) is an agency of the New South Wales Government responsible for coordinating and planning transport services, infrastructure, and policies across rail, bus, ferry, road, maritime, taxi services, and related transport systems in NSW.
Key Achievements:
→ Led a Comprehensive Transformation Program: Managed 11 key projects focused on cloud migration, tools modernization, security, and resilience, achieving significant improvements in operational efficiency and cost savings.
→ Executed a Rapid Cloud Migration: Successfully migrated over 1500 VMs from on-premises to VMware Cloud on AWS in 26 waves over just seven months. This effort was recognized as the fastest public sector cloud migration in the region and the third fastest across all sectors in the APJ region, resulting in over $75M in financial savings for TfNSW.
→ Reduced Technical Debt and Improved Resilience: Directed the consolidation of data centers (GovDCs), significantly reducing the on-premises footprint, eliminating obsolete infrastructure, and enhancing disaster recovery capabilities using Cloud Resilience Orchestration (CRO).
→ Modernized IT Management Tools: Spearheaded the upgrade of TfNSW’s IT management tools, including ScienceLogic, Ansible, and ServiceNow integration, leading to enhanced monitoring, automated patching, and streamlined service management processes.
→ Enhanced Security Posture: Successfully transitioned security services to Kyndryl’s 24x7 Security Operations Centre (SOC), integrating managed security services and threat management tools, resulting in a stronger, more resilient IT security framework.
→ Cost Efficiency: The program generated significant cost savings, including $1.5M annually from data center consolidation, license cost reduction, and the elimination of technical liabilities, contributing to an overall cost avoidance of over $75M. -
Suncorp BHDC Exit Program
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Suncorp is a major Australian financial services provider offering banking, insurance, and superannuation products. The BHDC Exit program focused on migrating Suncorp's IT infrastructure from the Baulkham Hills Data Centre (BHDC) to a new facility, ensuring minimal disruption to their operations.
Key Achievements & Responsibilities
→ Successfully executed the migration of Suncorp's infrastructure from BHDC by June 23, 2023, resulting in zero downtime and high customer…Suncorp is a major Australian financial services provider offering banking, insurance, and superannuation products. The BHDC Exit program focused on migrating Suncorp's IT infrastructure from the Baulkham Hills Data Centre (BHDC) to a new facility, ensuring minimal disruption to their operations.
Key Achievements & Responsibilities
→ Successfully executed the migration of Suncorp's infrastructure from BHDC by June 23, 2023, resulting in zero downtime and high customer satisfaction, strengthening Kyndryl's reputation as a reliable service provider.
→ Directed the a cross-functional program team responsible for the seamless execution of Suncorp's infrastructure migration, contributing to Kyndryl's strategic data center consolidation and risk mitigation goals.
→ Managed a budget of AU$1,033,756, completing the project under budget by AU$198,712, showcasing effective financial management and cost control.
→ Collaborated closely with Suncorp's stakeholders to ensure seamless cutover of Disaster Recovery (DR) environments and successful completion of various tests
→ Ensured all project milestones and target dates were met, contributing to the overall project's 'Green' status in terms of risk management, quality, time, scope, and change control
→ Program received high praise from Suncorp's Executive and Service Delivery Manager for the smooth execution and impressive support throughout the project -
Telstra Enterprise Workplace Digital Transformation
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Project Profile: Telstra Enterprise Workplace Digital Transformation
Company: IBM Global Technology Services
Client: Telstra Enterprise
Role: Executive Director & Program Portfolio Manager
Duration: Feb 2020 - 2021
Overview:
As Executive Director and IBM ANZ Head of Transition and Transformation, I led with my team a pivotal turnaround for Telstra's Digital Transformation Program, which aimed to revolutionize their digital workspace. My role involved comprehensive…Project Profile: Telstra Enterprise Workplace Digital Transformation
Company: IBM Global Technology Services
Client: Telstra Enterprise
Role: Executive Director & Program Portfolio Manager
Duration: Feb 2020 - 2021
Overview:
As Executive Director and IBM ANZ Head of Transition and Transformation, I led with my team a pivotal turnaround for Telstra's Digital Transformation Program, which aimed to revolutionize their digital workspace. My role involved comprehensive strategic realignment and operational execution to meet ambitious digital objectives.
The Transformation involved replacing the Telstra Legacy company Portal (MyIT) with the BMC Digital
Workplace Advance Portal (with up to 1000 forms) incorporating a home grown Chatbot and Live Agent Chat capabilities to 60,000 Telstra end users. This incorporated searchable Knowledge Accelerate Video Content to assist with end user enquiries and sophisticated live dashboard capabilities to measure the end user experience and to provide invaluable insights around Service Measurement & Performance.
The Program also involved consolidating multiple traditional service desks & IVR Systems into a new world class cost-effective service centre built with self-service functionality, robotic automation, and cognitive solutions to drive improvements in user experience. The implementation involved utilising the existing single strategic Remedy ITSM platform to support the new Service Centre with the ability to on-board additional service desk functions to achieve the desired strategy
In partnership Telstra, BMC, HCL & IBM. Together we showcased delivery excellence despite the challenges & obstacles we had to overcome. Winning the Kyndryl Competition for best delivered Program in AN/Z 2021 was a result of our 'one team' spirit and working as a united force. -
Senior Program Manager, AIA Infinity Program - IBM Corporation
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IBM is a global technology and consulting company offering a range of IT services, software, and hardware solutions. The AIA Infinity Program was a major initiative aimed at transforming the IT infrastructure for AIA, one of the largest pan-Asian life insurance companies.
Key Achievements:
→ Led a Complex IT Infrastructure Transformation: Directed the implementation of the AIA Infinity Infrastructure Program, overseeing the deployment of advanced data centre infrastructure at…IBM is a global technology and consulting company offering a range of IT services, software, and hardware solutions. The AIA Infinity Program was a major initiative aimed at transforming the IT infrastructure for AIA, one of the largest pan-Asian life insurance companies.
Key Achievements:
→ Led a Complex IT Infrastructure Transformation: Directed the implementation of the AIA Infinity Infrastructure Program, overseeing the deployment of advanced data centre infrastructure at Baulkham Hills and Ultimo data centers, crucial for the ingestion of AIA’s legacy workloads from Comminsure Sovereign and AIA Australia and New Zealand.
→ Managed Cross-Functional Teams: Coordinated efforts across IBM GTS, multiple third-party vendors, and AIA's internal teams, ensuring on-time delivery despite the project's complexity.
→ Delivered 600+ VMs Across Multiple Data Centers: Successfully built and provisioned 302 VMs for Sovereign and 305 VMs for Comminsure.
→ Addressed Scope and Cost Challenges: Identified and mitigated scope creep resulting from client expectations that exceeded contract agreements, preventing significant cost overruns and schedule delays.
→ Transformed Legacy Infrastructure: Transitioned critical infrastructure services from legacy systems to the new IBM data centers, supporting AIA's ongoing digital transformation strategy.
→ Improved Program Governance: Enhanced governance and reporting processes, ensuring better alignment between IBM’s delivery capabilities and AIA's transformation goals.
→ Navigated Major Program Re-Plan: Led the August 2019 re-plan, adapting to shifting client requirements and transforming the project from an "As Is" migration to a complex application and infrastructure transformation program.
→ Maintained Client Satisfaction: Despite challenges, maintained strong client relationships through transparent communication and proactive problem-solving, ultimately supporting the successful completion of the program. -
TAC Worksafe Transition and Transformation Program
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Company Name: IBM
Title: T&T Program Manager
Location: Melbourne, Australia
Company Summary:
IBM is a global technology and consulting company offering a wide range of IT services and solutions. As a key player in the IT industry, IBM provides consulting, hosting, and infrastructure services to major corporations and government entities worldwide.
Achievements:
→ Secured Major IaaS Contract: Successfully led the team that secured a transformative IaaS partnership…Company Name: IBM
Title: T&T Program Manager
Location: Melbourne, Australia
Company Summary:
IBM is a global technology and consulting company offering a wide range of IT services and solutions. As a key player in the IT industry, IBM provides consulting, hosting, and infrastructure services to major corporations and government entities worldwide.
Achievements:
→ Secured Major IaaS Contract: Successfully led the team that secured a transformative IaaS partnership with TAC (Transport Accident Commission) and WorkSafe Victoria, marking a significant win for IBM in the Australian IaaS marketplace.
→ Transition & Transformation Leadership: Spearheaded the transition from a seven-year incumbent managed services model to IBM’s Infrastructure as a Service (IaaS) model, improving operational efficiency and service delivery.
→ Hybrid Cloud Data Centres: Managed the build and configuration of two new hybrid cloud data centers, ensuring seamless migration of workloads and data from legacy systems with zero downtime.
→ Cost Optimisation: Implemented new automated platforms and tools that reduced operational costs, allowing the client to reinvest in front-end systems, significantly enhancing customer experience.
→ Complex System Integration: Oversaw the integration of cloud, security, workplace services, middleware, database platforms, and service desk operations into a unified infrastructure, improving real-time reporting and operational visibility.
→ Client Satisfaction: Maintained high client satisfaction through close collaboration, resulting in the client CEOs signing the new partnership agreement with IBM, underscoring the value delivered by the transition.
→ Governance & Risk Management: Established rigorous governance frameworks and risk management practices that ensured the project remained on track, on budget, and aligned with the client’s strategic objectives. -
Westpac Enterprise Backup and Recovery (EBR) Program - Westpac is one of Australia’s largest financial institutions, serving millions of customers and managing over $850 billion in assets.
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Summary:
The Westpac EBR (Enterprise Backup and Recovery) project was a key initiative within their IT transformation, focusing on migrating critical data and backup services to a new infrastructure environment.
Key Achievements:
→ Successful Migration to New Environment: Led the migration of Westpac’s Enterprise Backup and Recovery (EBR) services to the new Wisdom infrastructure. This marked the transition of the last of 11 Phoenix domains, a significant milestone in Westpac’s…Summary:
The Westpac EBR (Enterprise Backup and Recovery) project was a key initiative within their IT transformation, focusing on migrating critical data and backup services to a new infrastructure environment.
Key Achievements:
→ Successful Migration to New Environment: Led the migration of Westpac’s Enterprise Backup and Recovery (EBR) services to the new Wisdom infrastructure. This marked the transition of the last of 11 Phoenix domains, a significant milestone in Westpac’s IT transformation.
→ Improved Project Health: Implemented strategies that significantly improved project delivery metrics, transforming the project from a high-risk state to a steady, successful operation. This turnaround was acknowledged by both IBM and Westpac leadership as a major achievement.
→ Client Endorsement: Received strong client recognition and endorsement for the team’s persistence and dedication in overcoming challenges. The improvement in the project’s delivery was reflected in an increase in the Net Promoter Score (NPS).
→ Coordinated Cross-Functional Teams: Managed a diverse team of IBM and contractor staff, ensuring seamless collaboration across multiple functions and geographies. This included close coordination with Westpac’s internal teams to align on project outcomes.
→ Stakeholder Engagement: Maintained robust communication with Westpac’s senior leadership, including regular updates and strategy sessions that kept the project on track and aligned with Westpac’s goals.
→ Risk Mitigation and Issue Resolution: Proactively identified and addressed risks and issues throughout the project lifecycle, ensuring that all critical dependencies and potential obstacles were managed effectively to avoid delays.
→ Delivered Major IT Transformation: Played a pivotal role in one of Westpac’s most significant IT transformation efforts, ensuring that the new backup and recovery infrastructure was delivered on time and met all performance and reliability expectations. -
IBM - Cisco Audit Project - Title: Executive Program Manager, ANZ T&T Portfolio Leader
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Company Summary:
IBM, a global leader in technology and consulting services, partners with leading tech companies like Cisco to deliver innovative solutions worldwide. The Cisco Audit project was critical in maintaining IBM’s status as a Global Gold Partner, a designation that directly impacts IBM’s revenue through rebate programs.
Key Achievements:
→ Led Successful Cisco Audit: Directed the successful completion of the Cisco Audit for the APJ Gold region, which enabled IBM to…Company Summary:
IBM, a global leader in technology and consulting services, partners with leading tech companies like Cisco to deliver innovative solutions worldwide. The Cisco Audit project was critical in maintaining IBM’s status as a Global Gold Partner, a designation that directly impacts IBM’s revenue through rebate programs.
Key Achievements:
→ Led Successful Cisco Audit: Directed the successful completion of the Cisco Audit for the APJ Gold region, which enabled IBM to maintain its Global Gold Partner status. This status secured IBM’s eligibility for significant rebate programs, representing tens of millions of dollars in global GP for the upcoming year.
→ VIP Rebate Program Participation: Played a key role in ensuring IBM ANZ’s participation in the CSPP & VIP rebate program, which secured over US$2M+ in VIP rebates in 2018 alone.
→ Best Practice Presentation: Delivered a highly praised presentation on Project Delivery Best Practices and Global Process Standards, using the TAC example, during the audit. The presentation was noted for its depth of knowledge and adherence to best practices, which contributed to the overall success of the audit.
→ Audit Preparation and Execution: Led the final audit preparations for the APJ region, which was the last region to be audited before IBM could be globally rebate-enabled. Ensured that all processes were aligned with global standards and that the team was fully prepared for the audit.
→ Client and Stakeholder Management: Worked closely with Cisco and internal IBM teams to ensure clear communication, alignment of expectations, and successful audit outcomes.
→ Strategic Importance to IBM: Highlighted the critical importance of the audit’s success to IBM’s bottom line, ensuring continued participation in rebate programs and influencing how IBM approaches Cisco purchasing strategies moving forward. -
Transport for New South Wales (TfNSW) Complex Data Center Migration
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Company Summary:
Transport for New South Wales (TfNSW) is the state government agency responsible for managing transport services and infrastructure in NSW. IBM was engaged to modernize TfNSW’s IT environment, focusing on transitioning to a Private Modular Cloud (PMC) and migrating workloads to two government data centres.
Key Achievements:
→ Directed Complex Data Center Migration: Successfully managed the transition and transformation program, which involved migrating over…Company Summary:
Transport for New South Wales (TfNSW) is the state government agency responsible for managing transport services and infrastructure in NSW. IBM was engaged to modernize TfNSW’s IT environment, focusing on transitioning to a Private Modular Cloud (PMC) and migrating workloads to two government data centres.
Key Achievements:
→ Directed Complex Data Center Migration: Successfully managed the transition and transformation program, which involved migrating over 1,500 Operating System Instances (OSIs) across 26 waves within an 8-month timeframe. This was the fastest government sector cloud migration in the region, with significant operational and cost efficiencies achieved.
→ Managed High-Volume Workload Migration: Led the migration of critical and complex applications, ensuring minimal disruption to TfNSW’s operations. The program achieved a steady cadence of 200 OSI migrations per month, surpassing the initial Phase 1 target of 75 OSIs per month.
→ Developed and Implemented a New Governance Model: Established a governance framework to handle the increased complexity and volume of migrations. This included creating a “Tiger Team” model for end-to-end project delivery, improving communication, reducing risks, and ensuring the on-time completion of all migration events.
→ Ensured Continuity and High Performance: Addressed challenges related to resource turnover and task saturation by implementing a formal project team structure, defining clear roles and responsibilities, and improving communication across all project stakeholders.
→ Improved Business Outcomes: Successfully delivered the program on time and within budget, significantly reducing TfNSW’s data center footprint and operational costs.
→ Enhanced Risk and Issue Management: Developed and led a joint risk management approach with TfNSW, ensuring that risks were effectively identified, monitored, and mitigated throughout the project lifecycle. -
Ausgrid IT Infrastructure Managed Services Transition
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Company: IBM Global Technology Services (GTS)
Role: Executive Director and Program Portfolio Manager
Duration: December 2016 - July 2017
Overview:
IBM Global Technology Services (GTS) is a leading division within IBM, offering comprehensive IT services and solutions to clients worldwide. GTS specializes in leveraging its global delivery capabilities to manage complex IT environments, ensuring reliability, efficiency, and innovation. Ausgrid, one of Australia’s largest…Company: IBM Global Technology Services (GTS)
Role: Executive Director and Program Portfolio Manager
Duration: December 2016 - July 2017
Overview:
IBM Global Technology Services (GTS) is a leading division within IBM, offering comprehensive IT services and solutions to clients worldwide. GTS specializes in leveraging its global delivery capabilities to manage complex IT environments, ensuring reliability, efficiency, and innovation. Ausgrid, one of Australia’s largest electricity distributors, serves over 1.6 million customers across Sydney, the Central Coast, and the Hunter region. With its critical role in maintaining and managing electrical infrastructure, Ausgrid’s operational continuity is vital to the region’s energy security.
Successfully led IBM's takeover of Ausgrid's server and storage infrastructure management from Fujitsu. The project involved a seamless transition of managed services within a tight 16-week timeframe, ensuring no disruption to Ausgrid's critical operations. He also spearheaded the implementation of ServiceNOW, improving service management efficiency. Leveraging IBM's global delivery capabilities, Hutchings ensured business-as-usual operations met stringent service level agreements. The project was completed on time and within scope, avoiding penalties and strengthening IBM's reputation. This successful transition and enhanced service management fostered a strong partnership with Ausgrid, positioning IBM as a preferred long-term service provider. -
Department of Immigration and Border Protection Transition and Transformation
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Role Summary: Managed the transition and transformation of the Department of Immigration and Border Protection (DIBP) IT infrastructure, involving a complex migration of mainframe systems and the establishment of a secure private cloud environment. This role included comprehensive oversight of scope, schedule, and deliverables, ensuring the successful deployment of critical IT systems for DIBP.
Key Achievements:
→ Mainframe Migration: Successfully led the migration of DIBP's…Role Summary: Managed the transition and transformation of the Department of Immigration and Border Protection (DIBP) IT infrastructure, involving a complex migration of mainframe systems and the establishment of a secure private cloud environment. This role included comprehensive oversight of scope, schedule, and deliverables, ensuring the successful deployment of critical IT systems for DIBP.
Key Achievements:
→ Mainframe Migration: Successfully led the migration of DIBP's "TRIPS" (traveller processing) and "ICSE" (Visa and citizenship processing) mainframe systems from CSC to IBM's new z13 technology mainframe. The transition was meticulously planned over a year and executed with minimal disruption, engaging over 40 IBM specialists in a coordinated, multi-vendor effort.
→ Secure Private Cloud Implementation: Directed the transformation of DIBP’s midrange environment into a Secure Private Cloud, significantly reducing provisioning times from an average of 90 days to under 90 minutes.
→ Infrastructure Upgrade: Oversaw the LPAR migration from legacy Power7 to the more advanced Power8 hardware, facilitating a seamless transition that improved performance and reliability for DIBP’s critical applications.
→ Milestone Delivery: Managed and achieved key milestones on time, including the delivery and installation of z-Series hardware, completion of ACBPS LPAR migration, and the full transition to new Power8 infrastructure.
→ Deep Dive Analysis: Conducted a comprehensive analysis of the cloud solution delivery challenges, identifying gaps in design and documentation that hindered progress. Implemented corrective measures, including enhanced governance and resource management, to ensure alignment with DIBP’s business requirements and SLAs.
→ Stakeholder Management: Maintained strong communication and coordination with DIBP, Telstra, Optus, Unisys, and other stakeholders throughout the project. Ensured all parties were aligned and engaged in the project’s success. -
NZ Cloud/ Health Benefits Limited
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Role: Executive Director and Executive Project Manager
Company: IBM Global Technology Services (GTS)
Duration: 2015 - 2016
Overview: IBM GTS was engaged to rescue a struggling Health Benefits Limited (HBL) project aimed at implementing a critical Infrastructure-as-a-Service (IaaS) platform for New Zealand's healthcare sector. The project faced significant delays and operational challenges, putting its success at risk. IBM stepped in to stabilize and accelerate the…Role: Executive Director and Executive Project Manager
Company: IBM Global Technology Services (GTS)
Duration: 2015 - 2016
Overview: IBM GTS was engaged to rescue a struggling Health Benefits Limited (HBL) project aimed at implementing a critical Infrastructure-as-a-Service (IaaS) platform for New Zealand's healthcare sector. The project faced significant delays and operational challenges, putting its success at risk. IBM stepped in to stabilize and accelerate the deployment of the cloud infrastructure, ensuring it met the urgent needs of the healthcare sector.
Key Responsibilities:
→ Project Reassessment and Strategy Realignment: Conducted a thorough review of the project, identified gaps, and redefined the roadmap. Introduced new governance to align the project with client expectations.
→ Program Restructuring: Shifted focus from the underperforming OpenStack solution to a more reliable VMware-based environment. Demonstrated the new VMware vCloud Director operations portal to key stakeholders.
→ Stakeholder Engagement and Risk Management: Actively engaged with senior government representatives to manage expectations and close requirement gaps. Implemented a robust risk management framework.
→ Service Delivery Optimisation: Introduced a new release strategy to accelerate the delivery of core IaaS capabilities, enabling earlier consumption of the platform by District Health Boards (DHBs).
Outcomes:
→ Successful Turnaround: The program was brought back on track, achieving critical milestones and securing IBM's reputation as a reliable service provider.
→ Enhanced Client Trust: The recovery strengthened IBM's relationship with HBL and the NZ government, demonstrating IBM's ability to deliver complex IT solutions in challenging environments.
→ Improved Healthcare Infrastructure: The program's success ensured continued support for New Zealand's healthcare sector, contributing to better healthcare service delivery across the nation. -
Westpac NZ Transition and Transformation
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Overview:
IBM Global Technology Services (GTS) partnered with Westpac New Zealand (WNZL) to execute a major IT transformation, establishing a new data centre, implementing a private cloud, migrating applications, and upgrading critical systems. This project ensured uninterrupted banking services for over 1.5 million customers and positioned WNZL for future growth and innovation.
Key Deliverables & Outcomes:
→ New Data Centre: Led the establishment of a new IBM Data Center…Overview:
IBM Global Technology Services (GTS) partnered with Westpac New Zealand (WNZL) to execute a major IT transformation, establishing a new data centre, implementing a private cloud, migrating applications, and upgrading critical systems. This project ensured uninterrupted banking services for over 1.5 million customers and positioned WNZL for future growth and innovation.
Key Deliverables & Outcomes:
→ New Data Centre: Led the establishment of a new IBM Data Center in Auckland, providing a robust foundation for WNZL's IT infrastructure and ensuring 99.9% uptime for critical operations.
→ Private Cloud: Implemented a Private Modular Cloud (PMC) within the data center, enabling greater scalability and flexibility while reducing infrastructure costs by 25%.
→ Application Migration: Successfully migrated over 150 legacy applications to the new data center with zero downtime, ensuring uninterrupted banking services.
→ Mainframe & Storage Upgrade: Upgraded WNZL's mainframe and storage systems, resulting in a 30% increase in processing speeds and a 50% increase in storage capacity.
→ Database & Middleware Support: Provided ongoing support for critical databases and middleware systems, ensuring optimal performance and integration.
→ Enhanced Security: Implemented a comprehensive security framework, safeguarding customer accounts and ensuring regulatory compliance.
Overall Impact:
→ Operational Excellence: Delivered the transformation program on time and within budget, resulting in a 20% improvement in IT operational efficiency and reduced system outages.
→ Customer Satisfaction: Maintained 99.9% service availability during the migration, contributing to a 15% increase in customer satisfaction scores.
→ Strategic Alignment: The new IT infrastructure provides WNZL with a scalable platform for future growth, positioning them as a leader in digital banking in New Zealand. -
NAB Migration Program
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Overview:
IBM Global Technology Services (GTS) led a major IT infrastructure overhaul for the National Australia Bank (NAB), successfully migrating their data centre from a legacy facility to a state-of-the-art data centre in Deer Park. This project modernized NAB’s IT operations, enhanced security, and ensured greater operational resilience.
Key Responsibilities:
→ Program Turnaround and Leadership: Took over the program mid-flight and successfully steered it from a 'Red'…Overview:
IBM Global Technology Services (GTS) led a major IT infrastructure overhaul for the National Australia Bank (NAB), successfully migrating their data centre from a legacy facility to a state-of-the-art data centre in Deer Park. This project modernized NAB’s IT operations, enhanced security, and ensured greater operational resilience.
Key Responsibilities:
→ Program Turnaround and Leadership: Took over the program mid-flight and successfully steered it from a 'Red' status to 'Green'. Re-established the delivery framework, including scope, RACI, expectations, and operational models to drive execution and consolidation.
→ Team and Vendor Management: Managed a large team of 150+ resources across multiple teams and geographies to meet project objectives.
→ Data Centre Migration: Led the migration of over 3,700 server images from the old data centre to the new Deer Park facility, ensuring minimal disruption to critical banking operations.
→ Risk and Compliance: Ensured compliance with NAB’s stringent security and operational standards throughout the migration process.
→ Stakeholder Engagement: Kept senior stakeholders at NAB informed of progress, managed expectations, and ensured the migration aligned with the bank’s strategic goals.
Outcomes:
→ Successful Program Recovery: The program was turned around and successfully completed on time and within budget.
→ Seamless Migration: The complex migration was completed without disrupting NAB’s banking services.
→ Enhanced Operational Efficiency: The new data centre provided NAB with a modern, secure, and scalable IT infrastructure, supporting their long-term digital transformation goals.
This project showcases IBM GTS’s ability to execute large-scale IT transitions and transformations, ensuring clients can continue to deliver seamless services to their customers. -
NABConnect Replatform Program
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Responsible for Server Consolidation & Virtualisation program for Australia's largest business Internet banking solution. Delivered a critical, C-level visibility, enterprise application upgrade / infrastructure migration program for the NAB’s key business banking channel without any service disruption to 32,000 customers. The project was a business critical, ground breaking transformation initiative upgrading and migrating the entire digital business channel from legacy hardware onto IBM…
Responsible for Server Consolidation & Virtualisation program for Australia's largest business Internet banking solution. Delivered a critical, C-level visibility, enterprise application upgrade / infrastructure migration program for the NAB’s key business banking channel without any service disruption to 32,000 customers. The project was a business critical, ground breaking transformation initiative upgrading and migrating the entire digital business channel from legacy hardware onto IBM z-series mainframes. Extensive NAB GM and multi-vendor involvement - 130 FTE.
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Telstra Enterprise Release ER1002 - Directed the IBM Global Technology Services (GTS) team in delivering 172 individual infrastructure projects, managing a team of 300 IBM staff, including 102 Full-Time Equivalents (FTEs)
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Company Summary:
Telstra Corporation Ltd is Australia’s largest telecommunications company, generating A$24.7 billion in revenue. As part of Telstra’s comprehensive five-year transformation program, ER1002/1003 was a pivotal phase that aimed to improve customer service, billing accuracy, and the speed of service provisioning by completing an end-to-end strategic IT solution.
Key Achievements:
→ Complex Infrastructure Delivery: Successfully integrated and replaced Telstra’s…Company Summary:
Telstra Corporation Ltd is Australia’s largest telecommunications company, generating A$24.7 billion in revenue. As part of Telstra’s comprehensive five-year transformation program, ER1002/1003 was a pivotal phase that aimed to improve customer service, billing accuracy, and the speed of service provisioning by completing an end-to-end strategic IT solution.
Key Achievements:
→ Complex Infrastructure Delivery: Successfully integrated and replaced Telstra’s massive legacy infrastructure with a suite of strategic products. Delivered critical capabilities across Billing, Customer Care, Workforce Management, and other core systems.
→ Financial Accountability: Managed a project budget tied to 174,000 IBM project hours, with rigorous financial control and reconciliation through weekly cadence reviews.
→ Scope and Deliverables Management: Ensured timely delivery of key project milestones, including Project Charters, Solution Design Specifications, Operational Quality Assurance, and Operational Readiness Reports. Developed and enforced a robust change management process, ensuring all scope changes were documented and approved.
→ Risk and Issue Mitigation: Implemented comprehensive risk, change, and issue management processes, ensuring compliance with the TIA management system and the WWPMM methodology.
→ Stakeholder Engagement: Maintained strong relationships with Telstra and IBM executives, facilitating fortnightly Executive Steering meetings and weekly General Manager level Steering meetings. E
→ Recognition: The successful delivery of ER1002/1003 received high praise from Telstra executives, with acknowledgments from the CIO and Senior Delivery Executive, recognising the team's commitment and meticulous project execution under tight deadlines. -
Telstra Transformation Release 2.2 (TR2.2) Infrastructure Delivery Program
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As the Program Director for Telstra's Transformation Release 2.2 (TR2.2), I led the delivery of a highly complex IT infrastructure program crucial to Telstra’s broader transformation initiatives. Building on the foundation established in the first stage (TR1), this phase expanded to integrate a broader set of business applications (OSS) with mission-critical infrastructure running 24/7 operations.
Key Experiences:
→ I directed a multi-faceted program encompassing 140 individual…As the Program Director for Telstra's Transformation Release 2.2 (TR2.2), I led the delivery of a highly complex IT infrastructure program crucial to Telstra’s broader transformation initiatives. Building on the foundation established in the first stage (TR1), this phase expanded to integrate a broader set of business applications (OSS) with mission-critical infrastructure running 24/7 operations.
Key Experiences:
→ I directed a multi-faceted program encompassing 140 individual projects across Australia, New Zealand, and India. Responsible for scope, cost, schedule, and deliverables, I ensured the alignment of all elements with Telstra’s aggressive timelines. This effort involved scaling the program team by 150 members within three months to meet the increased workload and maintain project momentum.
→ Overseeing the enhancement and integration of IT infrastructure, I managed the creation of over 600 new Sun Solaris OS images and 375 Oracle databases. Additionally, I led the design, configuration, and production of over 5000 new batch jobs, crucial for supporting 36 business-critical applications during go-live. Despite the complexity and scale, these tasks were completed without adverse impacts on production, demonstrating the team’s technical expertise and meticulous planning.
→ To improve project health, I implemented robust management practices, reducing the percentage of high-risk "Red" projects from 58% to just 4% by the initial go-live in May. This significant improvement was achieved despite a high volume of change requests in the final weeks, highlighting the effectiveness of our risk management and mitigation strategies.
Key Achievements:
→ Under my leadership, the TR2.2 program team received the IBM Worldwide Services Delivery Quality Excellence Award in 2009, recognizing the team’s exceptional delivery quality and the program's significant impact on Telstra’s business. -
Telstra ITOPSA Daily Light Savings Time Team
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This team was responsible for the successful implementation of the system patches required to implement Daylight Savings Time changes required to meet Australian government requirements across all states for 2008. This activity encompassed approximately 3900 IBM managed servers in the Telstra environment and was successfully complete by 30 March 2008. This program was accomplished on an extremely aggressive schedule and the result was a very satisfied customer and minimal unplanned impact to…
This team was responsible for the successful implementation of the system patches required to implement Daylight Savings Time changes required to meet Australian government requirements across all states for 2008. This activity encompassed approximately 3900 IBM managed servers in the Telstra environment and was successfully complete by 30 March 2008. This program was accomplished on an extremely aggressive schedule and the result was a very satisfied customer and minimal unplanned impact to production systems.
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Telstra Transformation - Operational Support Systems (OSS) Mediator Infrastructure Delivery
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Role Overview:
Company Summary: Telstra Corporation Ltd, Australia's largest telecommunications company, embarked on a comprehensive IT transformation program. TR1, the first stage, focused on establishing core customer care and billing systems. The Mediator project was crucial in building the infrastructure to support this transformation.
I held end-to-end accountability for scope, cost, schedule, and deliverables, overseeing a team of three project managers and collaborating…Role Overview:
Company Summary: Telstra Corporation Ltd, Australia's largest telecommunications company, embarked on a comprehensive IT transformation program. TR1, the first stage, focused on establishing core customer care and billing systems. The Mediator project was crucial in building the infrastructure to support this transformation.
I held end-to-end accountability for scope, cost, schedule, and deliverables, overseeing a team of three project managers and collaborating with numerous vendors and stakeholders.
Key Achievements:
→ Successful Infrastructure Deployment: Delivered the Mediator infrastructure on time and within budget, enabling Telstra to achieve its TR1 transformation goals.
→ Complex Project Management: Oversaw a program of 15+ interdependent projects, managing the integration of complex systems and coordinating with over 15 vendors.
→ Operational Excellence: Ensured the infrastructure met stringent technical requirements, including scalability, high availability, disaster recovery, and security.
→ Cross-Functional Collaboration: Effectively collaborated with the IBM GBS Application Team and various Telstra teams to define and refine project scope and requirements.
→ Stakeholder Management: Maintained strong communication and alignment with Telstra's executive management and project stakeholders through regular updates and meetings.
→ Award-Winning Contribution: The TR1 initiative, underpinned by the Mediator solution, was recognised with the 2008 Excellence Award in the "Best Practices - Service Provider" category from the TeleManagement Forum (TM Forum).
→ Revenue Generation: The Mediator program generated an estimated $11.74 million in revenue for IBM over six years. -
Telstra Infrastructure Delivery Projects - Senior Programme/Project Manager. Managed the concurrent delivery and integration of multiple IT Infrastructure and Systems projects into Telstra's complex environment.
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Telstra Corporation Ltd is Australia’s leading telecommunications and technology company
Key Achievements:
→ Managed Complex IT Infrastructure Projects: Directed the delivery and integration of over 30 unique IT infrastructure and systems projects within Telstra's complex environment, managing a total contract value exceeding $125 million.
→ Deployment of Multi-Platform Solutions: Successfully deployed and managed complex infrastructure and software solutions for clients…Telstra Corporation Ltd is Australia’s leading telecommunications and technology company
Key Achievements:
→ Managed Complex IT Infrastructure Projects: Directed the delivery and integration of over 30 unique IT infrastructure and systems projects within Telstra's complex environment, managing a total contract value exceeding $125 million.
→ Deployment of Multi-Platform Solutions: Successfully deployed and managed complex infrastructure and software solutions for clients implementing ERP (SAP), ITIL (Remedy), CRM (Clarify), and Web applications across multi-platform server configurations.
→ Cross-Functional Team Leadership: Led cross-functional teams across various technical and business disciplines, ensuring seamless coordination between Windows OS, UNIX, Security, Firewall, Database, Backups, EMC Storage, Monitoring, and Application Engineering.
→ Scope, Schedule, and Budget Management: Effectively planned, monitored, and managed project scope, schedules, and budgets, ensuring all projects were delivered on time and within budget, maintaining strict adherence to project specifications.
→ Client Liaison and Stakeholder Management: Served as the primary liaison between client management and technical teams, ensuring clear communication, alignment of goals, and successful project outcomes. Managed relationships with both internal and external stakeholders to facilitate smooth project execution.
→ Operational Excellence: Developed high-level deliverable schedules, estimates, and detailed project plans, ensuring that each team member met their deliverables within the specified range of budgeted hours.
→ Project Documentation and Sign-Off: Ensured comprehensive documentation of all project phases, gathering and finalizing Client Operational Acceptance documentation and securing formal sign-offs from key stakeholders. -
Telstra Enterprise Services - National Bank Transition Program
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I led the critical initiative to transition and transform the desktop management services for the National Bank (NAB). This project was part of Telstra's largest IT outsourcing contract, representing over $130 million in annual revenue. TES was tasked with delivering desktop services for NAB, encompassing approximately 22,000 PCs and 5,500 terminals. The project consisted of two distinct phases: Transition to Day One and Transformation to Steady State.
Key Experiences:
→ Led the…I led the critical initiative to transition and transform the desktop management services for the National Bank (NAB). This project was part of Telstra's largest IT outsourcing contract, representing over $130 million in annual revenue. TES was tasked with delivering desktop services for NAB, encompassing approximately 22,000 PCs and 5,500 terminals. The project consisted of two distinct phases: Transition to Day One and Transformation to Steady State.
Key Experiences:
→ Led the Transition of 22,000 PCs: Successfully migrated 22,000 PCs and 5,500 terminals to a managed service environment, ensuring minimal disruption to NAB's business operations. This involved detailed planning, risk management, and close coordination with the NAB team to ensure a smooth transition.
→ Managed Stakeholder Expectations: Engaged with multiple stakeholders across NAB and Telstra to align on project objectives and ensure a successful transition. This included conducting requirement workshops, managing expectations, and facilitating communication between all parties to address concerns and ensure alignment.
→ Developed and Implemented Service Centre Processes: Established the TES Service Centre to handle problem resolution, call management, and change management for NAB's desktop services.
→ Navigated Complex Contractual Agreements: Managed prime and subcontractor agreements, ensuring all parties met their obligations.
→ Risk Management and Issue Resolution: Identified and mitigated risks, particularly those related to legacy environments, and implemented contingency plans to ensure service continuity.
→ Transformation to Steady State: Led the transformation phase, optimising service delivery, improving service levels, and transitioning staff into permanent TES business units.
→ Program Activation and Oversight: Managed the day-one program activation of the contract, overseeing a Telstra team of up to 50 personnel. Reported on progress at the highest levels within Telstra. -
Telstra Information & Connections (TICS) Programme.
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In Telstra’s $200 Information and Connection business, during a large rebuilding phase, led developing a marketing programme office to support marketing strategy and systems implementation. Business was repositioned and transformed from a cost centre into a profitable business unit. Business achieved revenue growth over 70% in first 12 months because of the projects completed.
KEY ACHIEVEMENTS:
• DIRECTORY ASSISTANCE CHARGING (013) - Programme Manager of the team that successfully…In Telstra’s $200 Information and Connection business, during a large rebuilding phase, led developing a marketing programme office to support marketing strategy and systems implementation. Business was repositioned and transformed from a cost centre into a profitable business unit. Business achieved revenue growth over 70% in first 12 months because of the projects completed.
KEY ACHIEVEMENTS:
• DIRECTORY ASSISTANCE CHARGING (013) - Programme Manager of the team that successfully introduced DA charging for mobile and business customers delivering benefits over $60m. pa. for the Telstra corporation.
• Developed key strategies, arguments and approach
• Minimised stakeholder intervention through an effective stakeholder management process
• Leadership and performance management of a team of consultants.
• Managed extended Telstra team of up to 50 personnel
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Boral Program
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Activities involved:
• Project Management
• Team Management
• Vendor engagement and management
KEY ACHIEVEMENTS:
• Transformed an inefficient Rollout Approach using a third party, into an organised and quality focused ‘internal’ approach using Contract labour.
• Established ‘Internal’ SOE Rollout Implementation Methodology and Quality Assurance approach.
• Project managed first ‘internal’ implementation of Boral Standard Operating Environment (SOE) with a team of 20…Activities involved:
• Project Management
• Team Management
• Vendor engagement and management
KEY ACHIEVEMENTS:
• Transformed an inefficient Rollout Approach using a third party, into an organised and quality focused ‘internal’ approach using Contract labour.
• Established ‘Internal’ SOE Rollout Implementation Methodology and Quality Assurance approach.
• Project managed first ‘internal’ implementation of Boral Standard Operating Environment (SOE) with a team of 20 staff
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NSW Department of Land and Water Conservation
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Led strategic ICT projects to enhance land and water management practices, improve operational efficiency, and drive policy initiatives across the department.
Strategic IT Review and Transition: Conducted a comprehensive strategic review of the IT&T function for a large State Government Department, with all recommendations accepted. Led the transition of two government IT departments into DLWC, managing the merger and transformation of personnel, organizational, and technical…Led strategic ICT projects to enhance land and water management practices, improve operational efficiency, and drive policy initiatives across the department.
Strategic IT Review and Transition: Conducted a comprehensive strategic review of the IT&T function for a large State Government Department, with all recommendations accepted. Led the transition of two government IT departments into DLWC, managing the merger and transformation of personnel, organizational, and technical elements.
Team Leadership and Management: Built and led cross-functional teams, including subcontractors, in setting up SAP, ministerial, and water management systems, as well as corporate IT infrastructure. Managed 12 Project Managers, ensuring effective execution of strategic initiatives.
Project Planning and Execution: Directed the planning, execution, and delivery of multiple strategic projects aimed at improving land and water conservation efforts. Implemented solution components, conducted unit testing, and supported various testing activities (UT, ST, SIT, UAT).
Stakeholder Engagement and Collaboration: Collaborated with senior government officials, stakeholders, and community groups to align project goals with environmental policies and public interests. Enhanced stakeholder engagement through transparent communication and collaborative decision-making processes.
Vendor Management and Contract Negotiation: Engaged and managed vendors, authored request for tender documentation, and negotiated external vendor contracts for infrastructure, training, and SAP projects.
Project Documentation and Analysis: Conducted requirement workshops, clarified project scopes, facilitated impact and gap analysis sessions, and oversaw the development and review of project documentation, including Functional Specification Documents (FSD) and Master Test Plans (MTP).
Honors & Awards
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Telstra and IBM Recognition. Colleen Rafferty - IBM Executive John McInerney - Telstra CIO.
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For outstanding contribution in supporting the delivery of the Seville Transition project.
As part of the cross functional and cross company team, your collaborative work has enabled us to achieve a significant set of key project milestones.
Your involvement from the startup has been much appreciated by the client-facing people from working with you. You consistently deliver on your promises and maintain a very high work ethic in all your interactions. This combined with your…For outstanding contribution in supporting the delivery of the Seville Transition project.
As part of the cross functional and cross company team, your collaborative work has enabled us to achieve a significant set of key project milestones.
Your involvement from the startup has been much appreciated by the client-facing people from working with you. You consistently deliver on your promises and maintain a very high work ethic in all your interactions. This combined with your sharp analytical mindset and no-nonsense approach has allowed you to build the trust needed to get the program in motion. -
IBM Thanks Award from Charles Noble, Vice President
IBM
Management of resource levels to hit our plan commitments –stating “A difficult job that you have been executing well Rod. Thank you for the ongoing leadership and commitment to the client, IBM and the Account to get the balance right every day”
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IBM Services Delivery Quality Excellence Award Winner - July, 2009
IBM
Quality is the foundation on which great companies are built.
Each month our Services Excellence Quality Team reviews nominations looking for distinguished achievement in client service and/or operational excellence which improves customer satisfaction, promotes base growth and attracts new business. Your dedication to the client’s success has contributed to our recent results and I would like to congratulate each of you.
Your team has been selected as winner of the Services…Quality is the foundation on which great companies are built.
Each month our Services Excellence Quality Team reviews nominations looking for distinguished achievement in client service and/or operational excellence which improves customer satisfaction, promotes base growth and attracts new business. Your dedication to the client’s success has contributed to our recent results and I would like to congratulate each of you.
Your team has been selected as winner of the Services Delivery Quality Excellence Award for July. You were a key contributor to Telstra’s transformation of their I/T application portfolio and supporting infrastructure. The Telstra Transformation Release 2.2 (TR22) program was a significant and challenging undertaking involving 140 individual projects comprising 13,000 project tasks with 4000 milestones, all completed between September, 2008 and July, 2009. Over 600 new operating system images and 375 databases were created, along with over 5000 batch jobs designed, configured, and implemented into production. The team supported 36 transformed client critical business applications during the installation. You implemented these projects flawlessly with no impacts to production. The customer summarised it best when they wrote: “Thank you for your ongoing commitment and dedication to Telstra.”
When customers choose IBM, they expect to receive value, performance and extraordinary quality from our products and services. That is how we differentiate ourselves from other companies in the IT industry. Your team has exemplified that dedication to the customer and I thank you.
I would like to recognise this accomplishment by inviting you to attend our next Services Delivery Quality Excellence Executive Review. The meeting is scheduled for August 31 at 8am EDT. Soon you will be receiving a formal meeting invitation to attend.
Tim Timothy S. Shaughnessy Senior Vice President, Services Delivery -
Telstra Team Recognition and Thanks Colleen Rafferty - IBM Executive
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On behalf of the whole team we'd like to publicly recognise and thank you for your outstanding effort and dedication to IBM throughout 2009. ... these few sentences probably won't do you justice ... From my perspective, IBMER, you are one of the few that demonstrates a deep interest in the client’s situation and how you can help improve it. You express yourself in a very direct way which I greatly appreciate. Your views are always based on a deep understanding of the situation—expert…
On behalf of the whole team we'd like to publicly recognise and thank you for your outstanding effort and dedication to IBM throughout 2009. ... these few sentences probably won't do you justice ... From my perspective, IBMER, you are one of the few that demonstrates a deep interest in the client’s situation and how you can help improve it. You express yourself in a very direct way which I greatly appreciate. Your views are always based on a deep understanding of the situation—expert knowledge not guesswork. Your solutions take account of both short and long-term considerations—including processes and people.
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Select Client recognition & Winner of IBM Telstra Integrated Account Delivery Award for ER1002/ ER1003
IBM
"This is a great result given the magnitude of this release, the team have done an outstanding job and worked tirelessly for a long time to make this happen. I want to thank all those involved for a great effort" - Michael Rocca, Chief Operations Officer, Telstra
"ER1002 arguably has been one of the largest releases we have deployed over a number of weekends, the substantial portion of which was deployed last weekend.
In terms of scope ER1002 has delivered capability in almost all…"This is a great result given the magnitude of this release, the team have done an outstanding job and worked tirelessly for a long time to make this happen. I want to thank all those involved for a great effort" - Michael Rocca, Chief Operations Officer, Telstra
"ER1002 arguably has been one of the largest releases we have deployed over a number of weekends, the substantial portion of which was deployed last weekend.
In terms of scope ER1002 has delivered capability in almost all areas of our core systems, covering; Billing, Customer Care, TCC migration, Workforce Management, Appointments, Spares, Alarming, Inventory Systems, Network Assurance, Customer Service Assurance, Telstra Shops, etc and removed a number of workarounds. My sincere thanks to everyone involved; our IT staff, business unit staff and our IT provider staff who worked tirelessly over many months and many weekends to make this happen. Please pass on my thanks to all your teams."
- Ashley L. Lazaro, CIO, Telstra Operations
"The largest and most complex change we've ever implemented at Telstra was completed over the weekend. Delivering capability in almost all of Telstra's core systems, Enhancement Release ER1002, was successfully deployed into production"
- Steven Worrall, Managing Director , Telstra Integrated Account
- Colleen Rafferty, General Manager, Services Integration Executive
"IBM came through with flying colours. Our 'over night success' was a result of hundreds of people in India and Australia to have the infrastructure in place, in many cases, to ridiculous timelines, with IBM on the critical path until the last week. Net is that we, as a team, enhanced the IBM brand through meticulous project delivery, readiness planning and execution. Thank you for making a difference."
- Charles Noble, Senior Delivery Executive, Telstra Integrated Account -
IBM Thanks Award from Joseph F Poje
IBM
Telstra ITOPSA PE, Thanks Award– Business Reason: Dedication to Client Success : Rod, thank you so much for your continued focus on meeting our Client's demanding business needs. I recognise the challenges you face daily in balancing the mutiple demands and business constraints . Your efforts are truly appreciated
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Telstra Team Awards - TR1.1 Infrastructure Project Team
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This team implemented theTR1.1 infrastructure upgrades required to meet Telsta's TR1.1 deployment and associated Mass Migration Transformation workload. The status of this set of critical deliveries has been monitored and reviewed at the Telstra CIO management level and has been a major focal area and business commitment by IBM in 2008. The Customer need dates where extremely demanding and the implementation required the commitment of all areas of the ITD organisation. This represents…
This team implemented theTR1.1 infrastructure upgrades required to meet Telsta's TR1.1 deployment and associated Mass Migration Transformation workload. The status of this set of critical deliveries has been monitored and reviewed at the Telstra CIO management level and has been a major focal area and business commitment by IBM in 2008. The Customer need dates where extremely demanding and the implementation required the commitment of all areas of the ITD organisation. This represents approximately 20,000 man hours of work performed by the ITD organisation. The aggressive schedule, workload, breadth and visibility of this Project justifies this recognition within the Telstra Integrated Account team
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IBM Vice President Team Award for Telstra Mediator NCB Awards - Team/Individual
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Team Recognition ITD - OSSP PDU This team was established formally by Rod Hutchings in April , and the team did not have any clear direction about the OSSP scope nor the timing of delivery support to build the infrastructure to requirement. But the team members had the strong will to work hard and contribute to the OSSP Program, that was the common direction and passion which all shared. The team members all came from different experiences and used to varying processes to doing the same…
Team Recognition ITD - OSSP PDU This team was established formally by Rod Hutchings in April , and the team did not have any clear direction about the OSSP scope nor the timing of delivery support to build the infrastructure to requirement. But the team members had the strong will to work hard and contribute to the OSSP Program, that was the common direction and passion which all shared. The team members all came from different experiences and used to varying processes to doing the same work, but they all proceeded forward with a common vision and objective , and that is deliver quality and ahead of schedule for OSSP Program no matter what are continuously changing around us ,such as customer scope and processes, requirement specification, technology, the team was never discouraged by the challenges being confronted daily. They worked long hours and worked beyond the call of duty and only heading with one focus and that is delivery quality , and deliver early, we are partnering closely and seamlessly with ITD, and working as one IBM and as powerful as ever.
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Australian Defence Medal
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The Australian Defence Medal recognises Australian Defence Force personnel
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RAAF Scholarship for Masters Degree
RAAF
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RAAF Gold 3 Star Chief of Air Force Commendation
RAAF
This commendation is awarded to personnel who have displayed leadership, skills, knowledge and committment. It is only awarded when one's actions has benefited the service. Commendation stated: " My attention have been drawn to the energy and dedication you have displayed in relation to the introduction of computer technology into Air Headquarters. I understand that the virtually single handed you developed suites of software for both personnel and registry areas with only broad guidance…
This commendation is awarded to personnel who have displayed leadership, skills, knowledge and committment. It is only awarded when one's actions has benefited the service. Commendation stated: " My attention have been drawn to the energy and dedication you have displayed in relation to the introduction of computer technology into Air Headquarters. I understand that the virtually single handed you developed suites of software for both personnel and registry areas with only broad guidance from your superiors. Your initiative in this field has saved the RAAF many thousand of dollars and serves as an inspiration to your peers. Your meritorious service has brought great credit upon yourself and the Royal Australian Air Force."
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RAAF Scholarship for Bachelor Degree
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Organizations
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Old Haileyburians Association
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- PresentThe OHA Vision is to be relevant, valued and respected by the Haileybury Community. The Old Haileyburians Association (OHA) was established in 1903, the purposes of which historically are as follows; - to promote the welfare and advancement of Haileybury through the activities of the Association. - to provide means whereby OHA members may stay connected with each other and their school, to promote unity and good fellowship. - to promote opportunities within sport, art, recreation and…
The OHA Vision is to be relevant, valued and respected by the Haileybury Community. The Old Haileyburians Association (OHA) was established in 1903, the purposes of which historically are as follows; - to promote the welfare and advancement of Haileybury through the activities of the Association. - to provide means whereby OHA members may stay connected with each other and their school, to promote unity and good fellowship. - to promote opportunities within sport, art, recreation and entertainment while continuing educational opportunities among members. - to organise, manage, control and give financial assistance to clubs and communities to encourage social interaction between members of the Association.
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Project Management Institute
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- Present -
Australian Insitute of Project Management
Certification Assessor
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